def get_customer_id(cuid):
app_id = get_helpscout_app_id()
app_secret = get_helpscout_app_secret()
hs = HelpScout(app_id, app_secret)
for conversation in hs.hit('conversations', 'get', resource_id=cuid):
customer_id = conversation["createdBy"]["id"]
return customer_id
def get_conversation(cuid, params=None):
app_id = get_helpscout_app_id()
app_secret = get_helpscout_app_secret()
hs = HelpScout(app_id, app_secret)
conversation = hs.conversations.get(params=params, resource_id=cuid)
if not conversation:
raise ValueError(
"Wrong json returned from help scout, must have an item attribute")
return conversation
def add_note(cuid, body):
app_id = get_helpscout_app_id()
app_secret = get_helpscout_app_secret()
hs = HelpScout(app_id, app_secret)
# Inserting HTML code into HTML mail, snippet need to be HTML escaped
body = html.escape(body)
data = {"text": body}
hs.conversations[cuid].notes.post(data=data)
return True
def add_draft(cuid, body):
app_id = get_helpscout_app_id()
app_secret = get_helpscout_app_secret()
hs = HelpScout(app_id, app_secret)
customer_id = get_customer_id(cuid)
if customer_id is None:
return False
# Inserting HTML code into HTML mail, snippet need to be HTML escaped
body = html.escape(body)
data = {"text": body, "draft": True, "customer": {
"id": customer_id
}, }
hs.conversations[cuid].reply.post(data=data)
return True
def _get_client(
self, app_id=app_id, app_secret=app_secret, url=url, sleep=sleep,
seconds=seconds, token=None):
hs = HelpScout(app_id, app_secret, url, sleep, seconds)
hs.access_token = token
return hs