def PollDataFeed(datafeedId):
datafeedEP = config.SymphonyBaseURL + '/agent/v2/datafeed/' + datafeedId + '/read'
#datafeedEP = config.SymphonyBaseURL + '/agent/v4/datafeed/' + datafeedId + '/read'
response = callout.SymphonyGET(datafeedEP)
# Messages coming from the API are formatted as an array of JSON objects
# Thus, I need to break up the array, parse the individual objects, and pass
# the list of python objects back to the engine
messageItems = []
if response.Success:
for respItem in response.ResponseData:
# Hopefully this will
try:
if respItem.v2messageType and respItem.v2messageType == 'V2Message':
detail = msg.MessageDetail(respItem)
detail.Sender = user.GetSymphonyUserDetail(
detail.FromUserId)
detail.ChatRoom = stream.GetStreamInfo(respItem.streamId)
botlog.LogSymphonyInfo(detail.GetConsoleLogLine())
if detail.Sender and detail.Sender.IsValidSender:
detail.InitiateCommandParsing()
messageItems.append(detail)
elif respItem.v2messageType != 'V2Message':
botlog.LogConsoleInfo('Non-chat Message Type: ' +
respItem.v2messageType)
else:
botlog.LogConsoleInfo('Non-chat Message Type: unknown')
except SystemExit:
botlog.LogConsoleInfo('Exiting Symphony Zendesk Bot.')
#messaging.SendSymphonyMessage(_configDef['BotStreamForPing'], "Exiting Symphony Zendesk Bot.")
except Exception as ex:
errorStr = "Symphony REST Exception (system): " + str(ex)
#messaging.SendSymphonyMessage(_configDef['BotStreamForPing'], "Symphony REST Exception (system): " + str(ex))
# stackTrace = 'Stack Trace: ' + ''.join(traceback.format_stack())
exInfo = sys.exc_info()
stackTrace = 'Stack Trace: ' + ''.join(
traceback.format_exception(exInfo[0], exInfo[1],
exInfo[2]))
botlog.LogSystemError(errorStr)
botlog.LogSystemError(stackTrace)
botlog.LogConsoleInfo(response.ResponseText)
#messaging.SendSymphonyMessage(_configDef['BotStreamForPing'], response.ResponseText)
elif response.ResponseCode == 204:
return []
else:
botlog.LogConsoleInfo("datafeed.py error - Response Code: " +
str(response.ResponseCode))
botlog.LogConsoleInfo("Response Message: " + response.ResponseText)
#messaging.SendSymphonyMessage(_configDef['BotStreamForPing'], "datafeed.py error - Response Code: " + str(response.ResponseCode) + " Response Message: " + response.ResponseText)
# if the response is not successful, return None. This way, I can tell the datafeed call was bad
# and attempt to reconnect to the server.
return None
return messageItems
def GetSymphonyMessages(endpoint):
response = callout.SymphonyGET(endpoint)
# Messages coming from the API are formatted as an array of JSON objects
# Thus, I need to break up the array, parse the individual objects, and pass
# the list of python objects back to the engine
messageItems = []
if response.Success:
for respItem in response.ResponseData:
# Hopefully this will
try:
if respItem.v2messageType and respItem.v2messageType == 'V2Message':
detail = msg.MessageDetail(respItem)
detail.Sender = user.GetSymphonyUserDetail(
detail.FromUserId)
detail.ChatRoom = stream.GetStreamInfo(respItem.streamId)
botlog.LogSymphonyInfo(detail.GetConsoleLogLine())
if detail.Sender and detail.Sender.IsValidSender:
detail.InitiateCommandParsing()
messageItems.append(detail)
elif respItem.v2messageType != 'V2Message':
botlog.LogConsoleInfo('Non-chat Message Type: ' +
respItem.v2messageType)
else:
botlog.LogConsoleInfo('Non-chat Message Type: unknown')
except SystemExit:
botlog.LogConsoleInfo('Exiting Ares.')
except Exception as ex:
errorStr = "Symphony REST Exception (system): " + str(ex)
# stackTrace = 'Stack Trace: ' + ''.join(traceback.format_stack())
exInfo = sys.exc_info()
stackTrace = 'Stack Trace: ' + ''.join(
traceback.format_exception(exInfo[0], exInfo[1],
exInfo[2]))
botlog.LogSystemError(errorStr)
botlog.LogSystemError(stackTrace)
botlog.LogConsoleInfo(response.ResponseText)
return messageItems