def test_email_from(self):
sla = SLA.objects.create(name="RoadMap",
start_date="2012-01-01",
end_date="2012-12-31")
service = sla.service_set.create(
response_time=2, solution_time=4, priority="normal")
contact = Contact.objects.create(email="*****@*****.**")
contact.save()
contact.sla.add(sla)
issue = Issue(title="broken stuff",
contact=contact,
text="Well, it's broken")
issue.save()
self.assertEquals(settings.DEFAULT_FROM_ADDR, issue.email_from)
issue.sla = sla
self.assertEquals(settings.DEFAULT_FROM_ADDR, issue.email_from)
sla.email_from = "*****@*****.**"
self.assertEquals("*****@*****.**", issue.email_from)
def test_create_issue(self):
contact = Contact.objects.create(email="*****@*****.**")
contact.save()
issue = Issue(title="broken stuff",
contact=contact,
text="Well, it's broken",
created=datetime.now())
issue.save()
connector = ITConnector(name="jira", connector_type="jira",
uri="http://issues-pg.pythonunited.com",
usr="******", pwd="Wagner01")
jira_connector = JiraConnector()
def test_time_on_hold(self):
contact = Contact.objects.create(email="*****@*****.**")
contact.save()
issue = Issue(title="broken stuff",
contact=contact,
text="Well, it's broken")
issue.save()
self.assertEquals(0, issue._time_on_hold)
status = issue.status_history.create(name=settings.ISSUE_STATUS_HOLD,
issue=issue,
comment="no comment")
status.date = timezone.make_aware(
datetime(2000, 1, 1, 16, 33), timezone.get_default_timezone())
status.save()
status = issue.status_history.create(name=settings.ISSUE_STATUS_OPEN,
issue=issue,
comment="no comment")
status.date = timezone.make_aware(
datetime(2000, 1, 1, 16, 37), timezone.get_default_timezone())
status.save()
status = issue.status_history.create(name=settings.ISSUE_STATUS_HOLD,
issue=issue,
comment="no comment")
status.date = timezone.make_aware(
datetime(2000, 1, 1, 17, 33), timezone.get_default_timezone())
status.save()
status = issue.status_history.create(name=settings.ISSUE_STATUS_OPEN,
issue=issue,
comment="no comment")
status.date = timezone.make_aware(
datetime(2000, 1, 1, 18, 37), timezone.get_default_timezone())
status.save()
self.assertEquals(60 * 68, issue._time_on_hold)
def test_create_issue(self):
contact = Contact.objects.create(email="*****@*****.**")
contact.save()
issue = Issue(title="broken stuff",
contact=contact,
text="Well, it's broken",
created=datetime.now())
issue.save()
connector = ITConnector(name="jira",
connector_type="jira",
uri="http://issues-pg.pythonunited.com",
usr="******",
pwd="Wagner01")
jira_connector = JiraConnector()
def test_in_time(self):
sla = SLA.objects.create(name="RoadMap",
start_date="2012-01-01",
end_date="2012-12-31")
service = sla.service_set.create(
response_time=2, solution_time=4, priority="normal")
contact = Contact.objects.create(email="*****@*****.**")
contact.save()
contact.sla.add(sla)
issue = Issue(title="broken stuff",
contact=contact,
service=service,
text="Well, it's broken",
created=timezone.now(),
sla=sla)
issue.save()
self.assertTrue(issue.in_time)
issue.created = timezone.make_aware(
datetime(1966, 1, 1, 12), timezone.get_default_timezone())
self.assertFalse(issue.in_time)
issue.status = settings.ISSUE_STATUS_CLOSED
status = issue.status_history.create(name=settings.ISSUE_STATUS_CLOSED,
issue=issue,
comment="solved")
status.date = timezone.make_aware(
datetime(1966, 1, 1, 14), timezone.get_default_timezone())
status.save()
self.assertTrue(issue.in_time)
def handle_message(message):
sla = determine_sla(message)
sender = None
from_addr = message['from']
send_from = settings.DEFAULT_FROM_ADDR
if re.search('<[^>]*>', from_addr):
from_addr = re.search('<([^>]*)>', from_addr).groups(0)[0]
if not Contact.objects.filter(email=from_addr).exists():
if settings.ALLOW_NON_CONTACTS:
sender = Contact.objects.create(email=from_addr)
else:
notify("issue_bounced", {}, send_from, from_addr)
return False
else:
sender = Contact.objects.filter(email=from_addr)[0]
if sla and not sla.is_contact(sender) and not \
settings.ALLOW_NON_CONTACTS:
notify("issue_bounced", {}, send_from, from_addr)
return False
# Is this a reply to an existing issue?
#
match = ISSUE_SUBJECT_MATCH.search(message['subject'])
# Parse message payload
#
body = []
html = []
attachments = []
counter = 0
for part in message.walk():
# multipart/* are just containers
if part.get_content_maintype() == 'multipart':
continue
# Applications should really sanitize the given filename so that an
# email message can't be used to overwrite important files
#
if part.get_content_type() == "text/plain":
body.append(unicode(
part.get_payload(decode=True),
part.get_content_charset() or "utf8",
'ignore'
))
elif part.get_content_type() == "text/html":
if part.get_content_charset() is None:
charset = str(chardet.detect(str(part))['encoding'])
else:
charset = str(part.get_content_charset())
text = unicode(part.get_payload(decode=True), charset, "ignore")
html.append(html2text(text).replace(" _place_holder;", " "))
elif part.get_content_type() == "application/ms-tnef":
tnef = TNEF(part.get_payload(decode=True), do_checksum=False)
for tnef_att in tnef.attachments:
att = Attachment()
att._file = ContentFile(tnef_att.data)
att._file.name = tnef_att.long_filename()
att.mimetype = mimetypes.guess_type(tnef_att.long_filename())
attachments.append(att)
else:
filename = part.get_filename()
if not filename:
ext = mimetypes.guess_extension(part.get_content_type())
if not ext:
# Use a generic bag-of-bits extension
ext = '.bin'
filename = 'part-%03d%s' % (counter, ext)
counter += 1
att = Attachment()
att._file = ContentFile(part.get_payload(decode=True))
att._file.name = filename
att.mimetype = part.get_content_type()
attachments.append(att)
# Some emails contain both html and plain. We assume that in this case,
# we only need the html part.
#
if html:
body = "\n\n".join(html)
else:
body = "\n\n".join(body)
issue = None
comment = None
send_notification_tpl = None
if match:
issue_id = int(match.groups()[0])
try:
issue = Issue.objects.get(pk=issue_id)
comment = issue.comments.create(comment=body, comment_by=sender)
send_notification_tpl = "comment_received"
if issue.status == settings.ISSUE_STATUS_WAIT:
issue.set_status(settings.ISSUE_STATUS_OPEN)
except Issue.DoesNotExist:
pass
if not issue:
issue = Issue(title=message['subject'],
contact=sender,
text=body,
sla=sla)
send_notification_tpl = "issue_received"
if sla and sla.default_service:
issue.service = sla.default_service
issue.save()
for att in attachments:
att.issue = issue
att.save()
if send_notification_tpl:
to_addr = from_addr
notify(send_notification_tpl,
{"issue": issue, "comment": comment},
issue.email_from,
to_addr)
return True
def handle_message(message):
sla = determine_sla(message)
sender = None
from_addr = message['from']
send_from = settings.DEFAULT_FROM_ADDR
if re.search('<[^>]*>', from_addr):
from_addr = re.search('<([^>]*)>', from_addr).groups(0)[0]
if not Contact.objects.filter(email=from_addr).exists():
if settings.ALLOW_NON_CONTACTS:
sender = Contact.objects.create(email=from_addr)
else:
notify("issue_bounced", {}, send_from, from_addr)
return False
else:
sender = Contact.objects.filter(email=from_addr)[0]
if sla and not sla.is_contact(sender) and not \
settings.ALLOW_NON_CONTACTS:
notify("issue_bounced", {}, send_from, from_addr)
return False
# Is this a reply to an existing issue?
#
match = ISSUE_SUBJECT_MATCH.search(message['subject'])
# Parse message payload
#
body = []
html = []
attachments = []
counter = 0
for part in message.walk():
# multipart/* are just containers
if part.get_content_maintype() == 'multipart':
continue
# Applications should really sanitize the given filename so that an
# email message can't be used to overwrite important files
#
if part.get_content_type() == "text/plain":
body.append(unicode(
part.get_payload(decode=True),
part.get_content_charset() or "utf8",
'ignore'
))
elif part.get_content_type() == "text/html":
if part.get_content_charset() is None:
charset = str(chardet.detect(str(part))['encoding'])
else:
charset = str(part.get_content_charset())
text = unicode(part.get_payload(decode=True), charset, "ignore")
html.append(html2text(text).replace(" _place_holder;", " "))
elif part.get_content_type() == "application/ms-tnef":
tnef = TNEF(part.get_payload(decode=True), do_checksum=False)
for tnef_att in tnef.attachments:
att = Attachment()
att._file = ContentFile(tnef_att.data)
att._file.name = tnef_att.long_filename()
att.mimetype = mimetypes.guess_type(tnef_att.long_filename())
attachments.append(att)
else:
filename = part.get_filename()
if not filename:
ext = mimetypes.guess_extension(part.get_content_type())
if not ext:
# Use a generic bag-of-bits extension
ext = '.bin'
filename = 'part-%03d%s' % (counter, ext)
counter += 1
att = Attachment()
att._file = ContentFile(part.get_payload(decode=True))
att._file.name = filename
att.mimetype = part.get_content_type()
attachments.append(att)
# Some emails contain both html and plain. We assume that in this case,
# we only need the html part.
#
if html:
body = "\n\n".join(html)
else:
body = "\n\n".join(body)
issue = None
comment = None
send_notification_tpl = None
if match:
issue_id = int(match.groups()[0])
try:
issue = Issue.objects.get(pk=issue_id)
comment = issue.comments.create(comment=body, comment_by=sender)
send_notification_tpl = "comment_received"
if issue.status == settings.ISSUE_STATUS_WAIT:
issue.set_status(settings.ISSUE_STATUS_OPEN)
except Issue.DoesNotExist:
pass
if not issue:
issue = Issue(title=message['subject'][100:],
contact=sender,
text=body,
sla=sla)
send_notification_tpl = "issue_received"
if sla and sla.default_service:
issue.service = sla.default_service
issue.save()
for att in attachments:
att.issue = issue
att.save()
if send_notification_tpl:
to_addr = from_addr
notify(send_notification_tpl,
{"issue": issue, "comment": comment},
issue.email_from,
to_addr)
return True
