def new_tickets(requester, tipologies):
tickets = []
for i in range(0, 2):
t = Ticket()
t.requester = requester
t.status = Ticket.STATUS.new
t.content = 'foo ' * 20
t.save()
t.tipologies.add(*tipologies)
t.initialize()
tickets.append(t)
return tickets
def new_tickets(requester, tipologies):
tickets = []
for i in range(0, 2):
t = Ticket()
t.requester = requester
t.status = Ticket.STATUS.new
t.content = 'foo ' * 20
t.save()
t.tipologies.add(*tipologies)
t.initialize()
tickets.append(t)
return tickets
def handle(self, *apps, **options):
requester = None
from django.conf import settings
settings.INSTALLED_APPS = (
list(settings.INSTALLED_APPS) + ['django.contrib.webdesign'])
inithelpdesk.Command().execute(stdout=cStringIO(), stderr=cStringIO())
default_site = Site.objects.get(pk=current_site_id())
[source.sites.add(default_site) for source in Source.objects.all()]
for c in range(0, 5):
category, c_created = Category.objects.get_or_create(
title='category {}'.format(c))
for i in range(0, 5):
category.tipologies.get_or_create(
title='tipology {}'.format(i))
[t.sites.add(default_site) for t in category.tipologies.all()]
for group_name, pc in [HELPDESK_REQUESTERS, HELPDESK_OPERATORS,
HELPDESK_ADMINS]:
username = group_name.rstrip('s')
try:
huser = HelpdeskUser.objects.get(username=username)
self.stdout.write('User "{}" is already exists'.format(
username))
except HelpdeskUser.DoesNotExist:
huser = HelpdeskUser.objects.create_user(
username, email='{}@example.com'.format(username),
password='******')
self.stdout.write('User "{}" is created'.format(username))
huser.is_staff = True
huser.save()
huser.groups.add(Group.objects.get(name=group_name))
self.stdout.write('Group "{}" is added to "{}"'.format(group_name,
username))
t = Template("{% load webdesign %} {% lorem 5 w random %}.")
tipologies = Tipology.objects.all()
cursor = connection.cursor()
user = User.objects.get(pk=huser.pk)
if group_name == HELPDESK_REQUESTERS[0]:
requester = user
Ticket.objects.all().delete()
for table in ['ticket', 'message']:
cursor.execute("SELECT setval("
"'public.openhelpdesk_{}_id_seq',"
" 1, true);".format(table))
for n, priority in enumerate(PRIORITIES):
ticket = Ticket()
ticket.priority = priority[0]
ticket.requester = user
ticket.content = t.render(Context({}))
ticket.site = default_site
ticket.source = Source.objects.get(
code='web_site' if n % 2 == 1 else 'email')
ticket.save()
ticket.tipologies.add(*tipologies[0:2])
ticket.initialize()
[ticket.messages.create(
content=Template("{% load webdesign %} {% lorem 5 w"
" random %}.").render(Context({})),
sender=user) for ti in range(0, 3)]
print("Tickets: ", Ticket.objects.all())
print("Messages: ", Message.objects.all())
print("Reports: ", Report.objects.all())
if group_name == HELPDESK_OPERATORS[0]:
for n, ticket in enumerate(Ticket.objects.all()):
[Report.objects.create(
ticket=ticket, sender=user, recipient=requester,
content=Template("{% load webdesign %} {% lorem 5 w"
" random %}.").render(Context({})))
for ri in range(0, 3)]
if n % 2 == 1:
ticket.opening(user)