def test_ticket_update_attrs_by_number(self):
t = Ticket(State='new',
Priority='3 normal',
Queue='Support',
Title='Problem test',
CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
t = Ticket(Title='Foubar')
upd_tid, upd_tnumber = self.c.ticket_update(ticket_number=t_number,
ticket=t)
self.assertIsInstance(upd_tid, int)
self.assertIsInstance(upd_tnumber, int)
self.assertTrue(len(str(upd_tnumber)) >= 12)
self.assertEqual(upd_tid, t_id)
self.assertEqual(upd_tnumber, t_number)
upd_t = self.c.ticket_get(t_id)
self.assertEqual(upd_t.Title, 'Foubar')
self.assertEqual(upd_t.Queue, 'Support')
def test_ticket_to_xml(self):
t = Ticket(State='open', Priority='3 normal', Queue='Support')
xml = t.to_xml()
xml_childs = xml.getchildren()
xml_childs_dict = {i.tag: i.text for i in xml_childs}
self.assertEqual(xml.tag, 'Ticket')
self.assertEqual(len(xml_childs), 3)
self.assertEqual(xml_childs_dict['State'], 'open')
self.assertEqual(xml_childs_dict['Priority'], '3 normal')
self.assertEqual(xml_childs_dict['Queue'], 'Support')
def test_ticket_to_xml(self):
t = Ticket(State='open', Priority='3 normal', Queue='Support')
xml = t.to_xml()
xml_childs = xml.getchildren()
xml_childs_dict = {i.tag: i.text for i in xml_childs}
self.assertEqual(xml.tag, 'Ticket')
self.assertEqual(len(xml_childs), 3)
self.assertEqual(xml_childs_dict['State'], 'open')
self.assertEqual(xml_childs_dict['Priority'], '3 normal')
self.assertEqual(xml_childs_dict['Queue'], 'Support')
def test_ticket_update_new_article(self):
t = Ticket(State='new',
Priority='3 normal',
Queue='Support',
Title='Problem test',
CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
a2 = Article(Subject='UnitTest2',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
a3 = Article(Subject='UnitTest3',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
self.c.ticket_update(t_id, article=a2)
self.c.ticket_update(t_id, article=a3)
t_upd = self.c.ticket_get(t_id, get_articles=True)
arts_upd = t_upd.articles()
self.assertIsInstance(arts_upd, list)
self.assertEqual(len(arts_upd), 4)
self.assertEqual(arts_upd[0].Subject, 'UnitTest')
# article 1 is an auto response
self.assertEqual(arts_upd[2].Subject, 'UnitTest2')
self.assertEqual(arts_upd[3].Subject, 'UnitTest3')
def test_ticket_from_xml_with_articles(self):
xml = etree.fromstring(SAMPLE_TICKET_W_ARTICLES)
t = Ticket.from_xml(xml)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.CustomerUserID, '*****@*****.**')
articles = t.articles()
self.assertIsInstance(articles, list)
self.assertEqual(len(articles), 1)
self.assertIsInstance(articles[0], Article)
self.assertEqual(articles[0].AgeTimeUnix, 863982)
def test_ticket_from_xml_with_articles(self):
xml = etree.fromstring(SAMPLE_TICKET_W_ARTICLES)
t = Ticket.from_xml(xml)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.CustomerUserID, '*****@*****.**')
articles = t.articles()
self.assertIsInstance(articles, list)
self.assertEqual(len(articles), 1)
self.assertIsInstance(articles[0], Article)
self.assertEqual(articles[0].AgeTimeUnix, 863982)
def test_ticket_create(self):
t = Ticket(State='new',
Priority='3 normal',
Queue='Support',
Title='Problem test',
CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
self.assertIsInstance(t_id, int)
self.assertIsInstance(t_number, int)
self.assertTrue(len(str(t_number)) >= 12)
def test_ticket_from_xml(self):
xml = etree.fromstring(SAMPLE_TICKET)
t = Ticket.from_xml(xml)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.CustomerUserID, '*****@*****.**')
def test_ticket_from_xml(self):
xml = etree.fromstring(SAMPLE_TICKET)
t = Ticket.from_xml(xml)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.CustomerUserID, '*****@*****.**')
def test_ticket(self):
t = Ticket(TicketID=42, EscalationResponseTime='43')
self.assertEqual(t.TicketID, 42)
self.assertEqual(t.EscalationResponseTime, 43)