def num_open(rt, day):
o = rt.ticket.search(and_([
rt.ticket.c.Created < day,
or_([rt.ticket.c.Status!='resolved', rt.ticket.c.Resolved > day])
]))
return len(o)
def report(rt, queue, start_date,outfile):
tickets = rt.ticket.search(and_([rt.ticket.c.queue==queue, rt.ticket.c.created>=start_date]),format='l')
f = open(outfile, 'w')
c = csv.writer(f)
c.writerow("id subject requestors creator created resolved".split())
for t in tickets:
c.writerow((t.id, t.Subject, t.Requestors, t.Creator, t.Created, t.Resolved))
f.close()