def add_status_update(incident: Incident, user_id: str, message: str):
name = get_user_profile(user_id)["name"]
action_reporter, _ = ExternalUser.objects.get_or_create_slack(
external_id=user_id, display_name=name)
StatusUpdate(incident=incident, text=message, user=action_reporter).save()
msg = Message()
msg.add_block(
Section(
block_id="update",
text=Text(f":warning: *Update:*\n{message} "),
))
comms_channel = CommsChannel.objects.get(incident=incident)
ts = HeadlinePost.objects.get(incident=incident).message_ts
msg.send(comms_channel.channel_id, None)
settings.SLACK_CLIENT.send_message(settings.INCIDENT_CHANNEL_ID,
":warning: *Update*: " + message,
thread_ts=ts)
# comms_channel.post_in_channel(msg)
return True, None
def update_in_slack(self):
"Creates/updates the slack headline post with the latest incident info"
logging.info(
f"Updating headline post in Slack for incident {self.incident.pk}")
msg = Message()
# Set the fallback text so notifications look nice
msg.set_fallback_text(
f"{self.incident.report} reported by {user_reference(self.incident.reporter)}"
)
# Add report/people
msg.add_block(
Section(block_id="report", text=Text(f"*{self.incident.report}*")))
msg.add_block(
Section(
block_id="reporter",
text=Text(
f"🙋🏻♂️ Reporter: {user_reference(self.incident.reporter.external_id)}"
),
))
incident_lead_text = (user_reference(self.incident.lead.external_id)
if self.incident.lead else "-")
msg.add_block(
Section(block_id="lead",
text=Text(f"👩🚒 Incident Lead: {incident_lead_text}")))
msg.add_block(Divider())
# Add additional info
msg.add_block(
Section(
block_id="status",
text=Text(
f"{self.incident.status_emoji()} Status: {self.incident.status_text().capitalize()}"
),
))
severity_text = (self.incident.severity_text().capitalize()
if self.incident.severity_text() else "-")
msg.add_block(
Section(
block_id="severity",
text=Text(
f"{self.incident.severity_emoji()} Severity: {severity_text}"
),
))
doc_url = urljoin(
settings.SITE_URL,
reverse("incident_doc", kwargs={"incident_id": self.incident.pk}),
)
msg.add_block(
Section(
block_id="incident_doc",
text=Text(
f"📄 Details: <{doc_url}|Incident {self.incident.pk}>"),
))
if not self.incident.report_only:
channel_ref = (channel_reference(self.comms_channel.channel_id)
if self.comms_channel else None)
if channel_ref:
msg.add_block(
Section(
block_id="comms_channel",
text=Text(
f":slack: Incident Room: {channel_ref or '-'}"),
))
if not self.incident.report_only:
zoom_ref = self.zoom_meeting.weblink if self.zoom_meeting else None
if zoom_ref:
msg.add_block(
Section(
block_id="zoom_meeting",
text=Text(
f":telephone_receiver: Zoom Meeting: {zoom_ref or '-'}"
),
))
# Add buttons (if the incident is open)
if not self.incident.is_closed():
msg.add_block(Section(text=Text("Need something else?")))
actions = Actions(block_id="actions")
# Add all actions mapped by @headline_post_action decorators
for key in sorted(SLACK_HEADLINE_POST_ACTION_MAPPINGS.keys()):
funclist = SLACK_HEADLINE_POST_ACTION_MAPPINGS[key]
for f in funclist:
action = f(self)
if action:
actions.add_element(action)
msg.add_block(actions)
# Post / update the slack message
if self.incident.report_only and hasattr(settings,
"INCIDENT_REPORT_CHANNEL_ID"):
channel_id = settings.INCIDENT_REPORT_CHANNEL_ID
else:
channel_id = settings.INCIDENT_CHANNEL_ID
try:
response = msg.send(channel_id, self.message_ts)
logger.info(
f"Got response back from Slack after updating headline post: {response}"
)
# Save the message ts identifier if not already set
if not self.message_ts:
self.message_ts = response["ts"]
self.save()
except SlackError as e:
logger.error(
f"Failed to update headline post in {channel_id} with ts {self.message_ts}. Error: {e}"
)
def update_in_slack(self):
"Creates/updates the slack headline post with the latest incident info"
logging.info(
f"Updating headline post in Slack for incident {self.incident.pk}")
msg = Message()
# Set the fallback text so notifications look nice
msg.set_fallback_text(
f"{self.incident.report} reported by {user_reference(self.incident.reporter)}"
)
# Add report/people
msg.add_block(
Section(block_id="report", text=Text(f"*{self.incident.report}*")))
msg.add_block(
Section(
block_id="reporter",
text=Text(
f"🙋🏻♂️ Reporter: {user_reference(self.incident.reporter.external_id)}"
),
))
# incident_lead_text = (
# user_reference(self.incident.lead.external_id)
# if self.incident.lead
# else "-"
# )
# msg.add_block(
# Section(
# block_id="lead", text=Text(f"👩🚒 Incident Lead: {incident_lead_text}")
# )
# )
pd_url = urljoin(
settings.PAGER_DUTY_BASE_URL,
"incidents/" +
self.incident.pdschedule if self.incident.pdschedule else "",
)
msg.add_block(
Section(
block_id="pager",
text=Text(
f"{self.incident.pd_emoji()} Pagerduty schedule: <{pd_url}|{self.incident.pdschedule}>"
),
))
msg.add_block(Divider())
# Add additional info
msg.add_block(
Section(
block_id="status",
text=Text(
f"{self.incident.status_emoji()} Status: {self.incident.status_text().capitalize()}"
),
))
severity_text = (self.incident.severity_text().capitalize()
if self.incident.severity_text() else "-")
msg.add_block(
Section(
block_id="severity",
text=Text(
f"{self.incident.severity_emoji()} Severity: {severity_text}"
),
))
doc_url = urljoin(
settings.SITE_URL,
reverse("incident_doc", kwargs={"incident_id": self.incident.pk}),
)
msg.add_block(
Section(
block_id="incident_doc",
text=Text(
f"📄 Document: <{doc_url}|Incident {self.incident.pk}>"),
))
if not self.incident.report_only:
channel_ref = (channel_reference(self.comms_channel.channel_id)
if self.comms_channel else None)
if channel_ref:
msg.add_block(
Section(
block_id="comms_channel",
text=Text(f"🗣 Comms Channel: {channel_ref or '-'}"),
))
# Add buttons (if the incident is open)
if not self.incident.is_closed():
msg.add_block(Section(text=Text("Need something else?")))
actions = Actions(block_id="actions")
# Add all actions mapped by @headline_post_action decorators
for key in sorted(SLACK_HEADLINE_POST_ACTION_MAPPINGS.keys()):
funclist = SLACK_HEADLINE_POST_ACTION_MAPPINGS[key]
for f in funclist:
action = f(self)
if action:
actions.add_element(action)
msg.add_block(actions)
# Post / update the slack message
if self.incident.report_only and hasattr(settings,
"INCIDENT_REPORT_CHANNEL_ID"):
channel_id = settings.INCIDENT_REPORT_CHANNEL_ID
else:
channel_id = settings.INCIDENT_CHANNEL_ID
response = msg.send(channel_id, self.message_ts)
logging.info(
f"Got response back from Slack after updating headline post: {response}"
)
# Save the message ts identifier if not already set
if not self.message_ts:
self.message_ts = response["ts"]
self.save()