def reject(self, id, subject=None, body=None, token=None, silent=False):
t = queue.Ticket.get(int(id))
if t.state != "open":
flash("This ticket's not open!")
redirect("/ticket/%s" % id)
if t.rtid is None:
flash("This ticket has no RT ID!")
redirect("/ticket/%s" % id)
if (subject and body) or silent:
if token != auth.token():
flash("Invalid token!")
else:
# Send mail and records it as an event
if not silent:
rt.call(
"ticket/%d/comment" % (t.rtid,), Action="correspond", Text=body
)
t.addEvent(
type=u"mail",
state=u"rejected",
target=u"user",
subject=subject,
body=body,
)
flash("Ticket rejected; mail sent to user.")
else:
rt.call(
"ticket/%d/comment" % (t.rtid,),
Action="comment",
Text="Ticket rejected silently.\n\n" + body,
)
t.addEvent(
type=u"mail",
state=u"rejected",
target=u"rt",
subject=subject,
body=body,
)
flash("Ticket rejected silently.")
redirect("/queue")
return dict(
tickets=[t],
action=url("/reject/%s" % id),
subject="Re: Request for hostname %s" % t.hostname,
body="""Hello,
Unfortunately, the hostname %(hostname)s is not available. You can go to https://pony.scripts.mit.edu/ to request a different one.
Sorry for the inconvenience,
-%(first)s
/set status=rejected
"""
% dict(hostname=t.hostname, first=auth.first_name()),
submit="Send to %s" % t.requestor,
extra_buttons={"silent": "Send as Comment"},
)
def reject(self, id, subject=None, body=None, token=None, silent=False):
t = queue.Ticket.get(int(id))
if t.state != 'open':
flash("This ticket's not open!")
redirect('/ticket/%s' % id)
if t.rtid is None:
flash("This ticket has no RT ID!")
redirect('/ticket/%s' % id)
if (subject and body) or silent:
if token != auth.token():
flash("Invalid token!")
else:
# Send mail and records it as an event
if not silent:
mail.send_correspondence(subject, body, t.rtid,
auth.current_user())
t.addEvent(type=u'mail',
state=u'rejected',
target=u'user',
subject=subject,
body=body)
flash("Ticket rejected; mail sent to user.")
else:
mail.send_comment(subject,
"Ticket rejected silently.\n\n" + body,
t.id, t.rtid, auth.current_user())
t.addEvent(type=u'mail',
state=u'rejected',
target=u'rt',
subject=subject,
body=body)
flash("Ticket rejected silently.")
redirect('/queue')
return dict(tickets=[t],
action=url('/reject/%s' % id),
subject="Re: Request for hostname %s" % t.hostname,
body="""Hello,
Unfortunately, the hostname %(hostname)s is not available. You can go to http://pony.scripts.mit.edu/ to request a different one.
Sorry for the inconvenience,
-%(first)s
/set status=rejected
""" % dict(hostname=t.hostname, first=auth.first_name()),
submit='Send to %s' % t.requestor,
extra_buttons={'silent': 'Send as Comment'})
def approve(self, id, subject=None, body=None, token=None, silent=False):
t = queue.Ticket.get(int(id))
if t.state != "open":
flash("This ticket's not open!")
redirect("/ticket/%s" % id)
if t.rtid is None:
flash("This ticket has no RT ID!")
redirect("/ticket/%s" % id)
if subject and body:
if token != auth.token():
flash("Invalid token!")
else:
try:
vhosts.actually_create_vhost(t.locker, t.hostname, t.path)
except vhosts.UserError as e:
flash(e.message)
else:
if not silent:
# Send mail and records it as an event
rt.call(
"ticket/%d/comment" % (t.rtid,),
Action="comment",
Text=body,
Cc="*****@*****.**",
)
t.addEvent(
type="mail",
state="moira",
target="accounts-internal",
subject=subject,
body=body,
)
flash("Ticket approved; mail sent to accounts-internal.")
else:
rt.call(
"ticket/%d/comment" % (t.rtid,),
Action="comment",
Text="Ticket approved silently.\n\n" + body,
)
t.addEvent(type="mail", state="dns", target="us")
flash("Ticket approved silently.")
redirect("/queue")
short = t.hostname[: -len(".mit.edu")]
assert t.hostname[0] != "-"
stella = subprocess.Popen(
["/usr/bin/stella", t.hostname],
stdout=subprocess.PIPE,
stderr=subprocess.PIPE,
)
out, err = stella.communicate()
return dict(
tickets=[t],
action=url("/approve/%s" % id),
subject="scripts-vhosts CNAME request: %s" % short,
body="""Hi accounts-internal,
At your convenience, please make %(short)s an alias of scripts-vhosts.
stella scripts-vhosts -a %(short)s
Thanks!
-%(first)s
SIPB Scripts Team
/set status=stalled
"""
% dict(short=short, first=auth.first_name()),
help_text_html="<p>Make sure the host name is not being used:</p><pre>$ stella %s\n%s\n%s</pre><p>If it's DELETED, you need to forward explicit confirmation that it's OK to reuse (from owner/contact/billing contact, or rccsuper for dorms, or a FSILG's net contact, or similar).</p>"
% (cgi.escape(t.hostname), cgi.escape(out), cgi.escape(err)),
extra_buttons={"silent": "Approve without mailing accounts-internal"},
)
return dict(
tickets=[t],
action=url('/approve/%s' % id),
subject="scripts-vhosts CNAME request: %s" % short,
body="""Hi accounts-internal,
At your convenience, please make %(short)s an alias of scripts-vhosts.
stella scripts-vhosts -a %(short)s
Thanks!
-%(first)s
SIPB Scripts Team
/set status=stalled
""" % dict(short=short, first=auth.first_name()),
help_text_html=
"<p>Make sure the host name is not being used:</p><pre>$ stella %s\n%s\n%s</pre><p>If it's DELETED, you need to forward explicit confirmation that it's OK to reuse (from owner/contact/billing contact, or rccsuper for dorms, or a FSILG's net contact, or similar).</p>"
% (cgi.escape(t.hostname), cgi.escape(out), cgi.escape(err)),
extra_buttons={
'silent': 'Approve without mailing accounts-internal'
})
@expose('scriptspony.templates.message')
@scripts_team_only
def reject(self, id, subject=None, body=None, token=None, silent=False):
t = queue.Ticket.get(int(id))
if t.state != 'open':
flash("This ticket's not open!")
redirect('/ticket/%s' % id)
if t.rtid is None: