Пример #1
0
 def save(self, *args, **kwargs):
     
     for field, value in self.cleaned_data.items():
         if field.startswith('custom_'):
             field_name = field.replace('custom_', '', 1)
             customfield = CustomField.objects.get(name=field_name)
             try:
                 cfv = TicketCustomFieldValue.objects.get(ticket=self.instance, field=customfield)
             except:
                 cfv = TicketCustomFieldValue(ticket=self.instance, field=customfield)
             cfv.value = value
             cfv.save()
     
     return super(EditTicketForm, self).save(*args, **kwargs)
Пример #2
0
    def save(self, *args, **kwargs):

        for field, value in self.cleaned_data.items():
            if field.startswith('custom_'):
                field_name = field.replace('custom_', '', 1)
                customfield = CustomField.objects.get(name=field_name)
                try:
                    cfv = TicketCustomFieldValue.objects.get(ticket=self.instance, field=customfield)
                except:
                    cfv = TicketCustomFieldValue(ticket=self.instance, field=customfield)
                cfv.value = value
                cfv.save()

        return super(EditTicketForm, self).save(*args, **kwargs)
Пример #3
0
    def save(self):
        """
        Writes and returns a Ticket() object
        """

        q = Queue.objects.get(id=int(self.cleaned_data['queue']))

        t = Ticket(
            title = self.cleaned_data['title'],
            submitter_email = self.cleaned_data['submitter_email'],
            created = timezone.now(),
            status = Ticket.OPEN_STATUS,
            queue = q,
            description = self.cleaned_data['body'],
            priority = self.cleaned_data['priority'],
            due_date = self.cleaned_data['due_date'],
            )

        t.save()

        for field, value in self.cleaned_data.items():
            if field.startswith('custom_'):
                field_name = field.replace('custom_', '', 1)
                customfield = CustomField.objects.get(name=field_name)
                cfv = TicketCustomFieldValue(ticket=t,
                            field=customfield,
                            value=value)
                cfv.save()

        f = FollowUp(
            ticket = t,
            title = _('Ticket Opened Via Web'),
            date = timezone.now(),
            public = True,
            comment = self.cleaned_data['body'],
            )

        f.save()

        files = []
        if self.cleaned_data['attachment']:
            import mimetypes
            file = self.cleaned_data['attachment']
            filename = file.name.replace(' ', '_')
            a = Attachment(
                followup=f,
                filename=filename,
                mime_type=mimetypes.guess_type(filename)[0] or 'application/octet-stream',
                size=file.size,
                )
            a.file.save(file.name, file, save=False)
            a.save()
            
            if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE', 512000):
                # Only files smaller than 512kb (or as defined in 
                # settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
                files.append([a.filename, a.file])

        context = safe_template_context(t)

        messages_sent_to = []

        send_templated_mail(
            'newticket_submitter',
            context,
            recipients=t.submitter_email,
            sender=q.from_address,
            fail_silently=True,
            files=files,
            )
        messages_sent_to.append(t.submitter_email)

        if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'newticket_cc',
                context,
                recipients=q.new_ticket_cc,
                sender=q.from_address,
                fail_silently=True,
                files=files,
                )
            messages_sent_to.append(q.new_ticket_cc)

        if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc and q.updated_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'newticket_cc',
                context,
                recipients=q.updated_ticket_cc,
                sender=q.from_address,
                fail_silently=True,
                files=files,
                )

        return t
Пример #4
0
    def save(self):
        """
        Writes and returns a Ticket() object
        """

        q = Queue.objects.get(id=int(self.cleaned_data['queue']))

        t = Ticket(
            title=self.cleaned_data['title'],
            submitter_email=self.cleaned_data['submitter_email'],
            created=timezone.now(),
            status=Ticket.OPEN_STATUS,
            queue=q,
            description=self.cleaned_data['body'],
            priority=self.cleaned_data['priority'],
            due_date=self.cleaned_data['due_date'],
        )

        t.save()

        for field, value in self.cleaned_data.items():
            if field.startswith('custom_'):
                field_name = field.replace('custom_', '', 1)
                customfield = CustomField.objects.get(name=field_name)
                cfv = TicketCustomFieldValue(ticket=t,
                                             field=customfield,
                                             value=value)
                cfv.save()

        f = FollowUp(
            ticket=t,
            title=_('Ticket Opened Via Web'),
            date=timezone.now(),
            public=True,
            comment=self.cleaned_data['body'],
        )

        f.save()

        files = []
        if self.cleaned_data['attachment']:
            import mimetypes
            file = self.cleaned_data['attachment']
            filename = file.name.replace(' ', '_')
            a = Attachment(
                followup=f,
                filename=filename,
                mime_type=mimetypes.guess_type(filename)[0]
                or 'application/octet-stream',
                size=file.size,
            )
            a.file.save(file.name, file, save=False)
            a.save()

            if file.size < getattr(settings, 'MAX_EMAIL_ATTACHMENT_SIZE',
                                   512000):
                # Only files smaller than 512kb (or as defined in
                # settings.MAX_EMAIL_ATTACHMENT_SIZE) are sent via email.
                files.append([a.filename, a.file])

        context = safe_template_context(t)

        messages_sent_to = []

        send_templated_mail(
            'newticket_submitter',
            context,
            recipients=t.submitter_email,
            sender=q.from_address,
            fail_silently=True,
            files=files,
        )
        messages_sent_to.append(t.submitter_email)

        if q.new_ticket_cc and q.new_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'newticket_cc',
                context,
                recipients=q.new_ticket_cc,
                sender=q.from_address,
                fail_silently=True,
                files=files,
            )
            messages_sent_to.append(q.new_ticket_cc)

        if q.updated_ticket_cc and q.updated_ticket_cc != q.new_ticket_cc and q.updated_ticket_cc not in messages_sent_to:
            send_templated_mail(
                'newticket_cc',
                context,
                recipients=q.updated_ticket_cc,
                sender=q.from_address,
                fail_silently=True,
                files=files,
            )

        return t