verbose_name=_('Email address'),
related_name='ticket_subscriptions'
)
can_view = models.BooleanField(
_('Can View Ticket?'),
blank=True,
default=False,
help_text=_('Can this person view the ticket details?'),
)
can_update = models.BooleanField(
_('Can Update Ticket?'),
blank=True,
default=False,
help_text=_('Can this person change/update the ticket?'),
)
def __str__(self):
return u'%s for %s' % (self.email_address.email_address, self.ticket.title)
class Meta:
app_label = 'service'
# TODO: refine these permissions (e.g. maybe someone with read access to a given ticket can see the subscriber list)
rules.add_perm('service.view_ticketsubscriber', is_superuser | is_staff)
rules.add_perm('service.add_ticketsubscriber', is_superuser | is_staff & has_django_permission('service.add_ticketsubscriber'))
rules.add_perm('service.change_ticketsubscriber', is_superuser | is_staff & has_django_permission('service.change_ticketsubscriber'))
rules.add_perm('service.delete_ticketsubscriber', is_superuser | is_staff & has_django_permission('service.delete_ticketsubscriber'))
return _('Action')
else:
return _('Comment')
@property
def ticket_changes(self):
for ticket_change in self.ticketchange_set.all():
yield {
'field_name': ticket_change.field,
'old_value': ticket_change.old_value,
'new_value': ticket_change.new_value
}
@property
def editable(self):
age = timezone.now() - self.created_at
return age < timedelta(
seconds=settings.TICKET_UPDATE_ALLOW_EDIT_DURATION)
rules.add_perm('service.view_update', is_superuser | is_staff)
rules.add_perm(
'service.add_update',
is_superuser | is_staff & has_django_permission('service.add_update'))
rules.add_perm(
'service.change_update',
is_superuser | is_staff & has_django_permission('service.change_update'))
rules.add_perm(
'service.delete_update',
is_superuser | is_staff & has_django_permission('service.delete_update'))
class Meta:
ordering = ('slug', )
verbose_name = _('Department')
verbose_name_plural = _('Departments')
app_label = "service"
@property
def smtp_from_address(self):
"""
Short property to provide a sender address in SMTP format,
eg 'Name <email>'. We do this so we can put a simple error message
in the sender name field, so hopefully the admin can see and fix it.
"""
if not self.email_address:
return u'NO DEPARTMENT EMAIL ADDRESS DEFINED <%s>' % settings.DEFAULT_FROM_EMAIL
else:
return u'%s <%s>' % (self.name, self.email_address)
rules.add_perm('service.view_department',
is_superuser | is_staff | is_team_member)
rules.add_perm(
'service.add_department',
is_superuser | is_staff & has_django_permission('service.add_department'))
rules.add_perm(
'service.change_department', is_superuser
| is_staff & has_django_permission('service.change_department'))
rules.add_perm(
'service.delete_department', is_superuser
| is_staff & has_django_permission('service.delete_department'))
class Meta:
verbose_name = _('Note')
verbose_name_plural = _('Notes')
ordering = ('created_at', )
body = models.TextField(_('Body'))
person = models.ForeignKey('contacts.Person', editable=False)
update = models.ForeignKey('service.Update', related_name='notes')
@property
def editable(self):
age = timezone.now() - self.created_at
return age < timedelta(
seconds=settings.TICKET_NOTE_ALLOW_EDIT_DURATION)
rules.add_perm('service.view_note', is_superuser | is_staff)
rules.add_perm(
'service.add_note',
is_superuser | is_staff & has_django_permission('service.add_note'))
rules.add_perm(
'service.change_note',
is_superuser | is_staff & has_django_permission('service.change_note')
| is_note_creator)
rules.add_perm(
'service.delete_note',
is_superuser | is_staff & has_django_permission('service.delete_note')
| is_note_creator)
OPEN_STATUSES = (
Ticket.NEW_STATUS,
Ticket.IN_PROGRESS_STATUS,
Ticket.WAITING_FOR_CUSTOMER_STATUS,
Ticket.ON_HOLD_STATUS,
Ticket.RESOLVED_STATUS,
Ticket.FOLLOW_UP_SENT_STATUS,
Ticket.REOPENED_STATUS
)
rules.add_perm('service.view_ticket',
is_superuser |
is_staff |
is_ticket_team_member |
has_ticket_object_view_rights |
has_ticket_view_subscription |
is_ticket_signaler)
rules.add_perm('service.add_ticket',
is_superuser |
(is_staff & has_django_permission('service.add_ticket')))
rules.add_perm('service.change_ticket',
is_superuser |
is_object_organization_admin |
is_ticket_team_member |
has_ticket_change_subscription |
(is_staff & has_django_permission('service.change_ticket')))
rules.add_perm('service.delete_ticket',
is_superuser |
is_ticket_team_member |
model=self.person._meta.model_name,
name='gravatar_url',
id=self.person.id
))
super().save(*args, **kwargs)
def delete(self, *args, **kwargs):
if self.person and self.person.user and self.email_address == self.person.user.email:
return
else:
super().delete(*args, **kwargs)
rules.add_perm(
'contacts.view_emailaddress',
is_superuser & is_verified | is_staff & is_verified |
is_object_organization_member | is_email_owner |
is_same_organization
)
rules.add_perm('contacts.add_emailaddress', is_authenticated)
has_change_or_delete_rights = is_superuser | is_object_organization_admin | is_object_person_manager | is_email_owner
rules.add_perm(
'contacts.change_emailaddress',
has_change_or_delete_rights | is_staff & has_django_permission('contacts.change_emailaddress')
)
rules.add_perm(
'contacts.delete_emailaddress',
has_change_or_delete_rights | is_staff & has_django_permission('contacts.delete_emailaddress')
)
verbose_name=_('managers'),
related_name='managed_departments',
blank=True
)
class Meta:
verbose_name = _('department')
verbose_name_plural = _('departments')
app_label = 'contacts'
def __str__(self):
return u"%s" % self.name
rules.add_perm(
'contacts.view_department',
is_superuser | is_staff | is_department_member | is_object_organization_admin
)
rules.add_perm(
'contacts.add_department',
is_superuser | is_object_organization_admin |
is_staff & has_django_permission(
'contacts.add_department'
)
)
rules.add_perm(
'contacts.change_department',
is_superuser | is_object_organization_admin | is_department_manager |
is_staff & has_django_permission(
'contacts.change_department'
)
)
class Manufacturer(Organization):
class Meta:
proxy = True
objects = ManufacturerManager()
class HardwareSupplier(Organization):
class Meta:
proxy = True
objects = HardwareSupplierManager()
class TelecomProvider(Organization):
class Meta:
proxy = True
objects = TelecomProviderManager()
rules.add_perm('contacts.view_organization', is_superuser | is_staff | is_organization_member)
rules.add_perm('contacts.add_organization',
is_superuser | is_staff & has_django_permission('contacts.add_organization'))
rules.add_perm('contacts.change_organization',
is_superuser | is_staff & has_django_permission('contacts.change_organization'))
rules.add_perm('contacts.delete_organization',
is_superuser | is_staff & has_django_permission('contacts.delete_organization'))
@property
def gravatar_url(self):
hash_input = getattr(self.primary_email, 'email_address', self.pk)
hashvalue = gravatar_hash(hash_input)
return 'https://secure.gravatar.com/avatar/{}'.format(hashvalue)
@transaction.atomic
def create_login(self, **user_kwargs):
if not self.primary_email:
email = self.email_addresses.first()
if email:
self.set_primary_email(email)
user_kwargs['email'] = email.email_address
self.user = User.objects.create(**user_kwargs)
self.save()
return self.user
rules.add_perm('contacts.view_person',
is_superuser | is_staff | is_same_organization)
rules.add_perm(
'contacts.add_person', is_superuser | is_object_organization_admin
| is_staff & has_django_permission('contacts.add_person'))
rules.add_perm(
'contacts.change_person', is_superuser | is_object_organization_admin
| is_staff & has_django_permission('contacts.change_person'))
rules.add_perm(
'contacts.delete_person', is_superuser | is_object_organization_admin
| is_staff & has_django_permission('contacts.delete_person'))
