def _create_ticket(report):
from worker import database
ticket = database.create_ticket(report.defendant, report.category, report.service, priority=report.provider.priority)
utils.scheduler.enqueue_in(
timedelta(seconds=settings.GENERAL_CONFIG['phishing']['wait']),
'ticket.timeout',
ticket_id=ticket.id,
timeout=3600,
)
ticket_snooze = settings.GENERAL_CONFIG['phishing']['wait']
ticket.previousStatus = ticket.status
ticket.status = 'WaitingAnswer'
ticket.snoozeDuration = ticket_snooze
ticket.snoozeStart = datetime.now()
ticket.save()
return ticket
def apply(self, report, ticket, is_trusted=False, no_phishtocheck=False):
"""
Apply specific workflow on given `abuse.models.Report`
:param `abuse.models.Report` report: A Cerberus report instance
:param `abuse.models.Ticket` ticket: A Cerberus ticket instance
:param bool is_trusted: If the report is trusted
:param bool no_phishtocheck: if the report does not need PhishToCheck
:return: If the workflow is applied
:rtype: bool
"""
from worker import common, database
ticket = database.create_ticket(
report.defendant,
report.category,
report.service,
attach_new=False
)
database.log_action_on_ticket(
ticket=ticket,
action='attach_report',
report=report,
new_ticket=True
)
# Add proof
content = regexp.ACNS_PROOF.search(report.body).group()
for email in re.findall(regexp.EMAIL, content): # Remove potentially sensitive emails
content = content.replace(email, '*****@*****.**')
Proof.objects.create(
content=content,
ticket=ticket,
)
# Send emails to provider/defendant (template, email, lang)
templates = [
(settings.CODENAMES['ack_received'], report.provider.email, 'EN'),
(settings.CODENAMES['first_alert'], report.defendant.details.email, report.defendant.details.lang),
]
for codename, email, lang in templates:
common.send_email(
ticket,
[email],
codename,
lang=lang,
acknowledged_report_id=report.id,
)
# Close ticket
ImplementationFactory.instance.get_singleton_of('MailerServiceBase').close_thread(ticket)
resolution = Resolution.objects.get(codename=settings.CODENAMES['forward_acns'])
ticket.resolution = resolution
ticket.previousStatus = ticket.status
ticket.status = 'Closed'
ticket.update = False
ticket.save()
database.log_action_on_ticket(
ticket=ticket,
action='change_status',
previous_value=ticket.previousStatus,
new_value=ticket.status,
close_reason=resolution.codename
)
report.ticket = Ticket.objects.get(id=ticket.id)
report.status = 'Archived'
report.save()
database.set_ticket_higher_priority(report.ticket)
return True
def apply(self, report, ticket, is_trusted=False, no_phishtocheck=False):
"""
Apply specific workflow on given `abuse.models.Report`
:param `abuse.models.Report` report: A Cerberus report instance
:param `abuse.models.Ticket` ticket: A Cerberus ticket instance
:param bool is_trusted: If the report is trusted
:param bool no_phishtocheck: if the report does not need PhishToCheck
:return: If the workflow is applied
:rtype: bool
"""
from worker import common, database
new_ticket = False
if not ticket: # Create ticket
ticket = database.create_ticket(
report.defendant,
report.category,
report.service,
attach_new=True
)
new_ticket = True
utils.scheduler.enqueue_in(
timedelta(seconds=settings.GENERAL_CONFIG['copyright']['wait']),
'ticket.timeout',
ticket_id=ticket.id,
timeout=3600,
)
ticket_snooze = settings.GENERAL_CONFIG['copyright']['wait']
ticket.previousStatus = ticket.status
ticket.status = 'WaitingAnswer'
ticket.snoozeDuration = ticket_snooze
ticket.snoozeStart = datetime.now()
ticket.save()
database.log_action_on_ticket(
ticket=ticket,
action='attach_report',
report=report,
new_ticket=new_ticket,
)
# Send emails to provider/defendant (template, email, lang)
ticket.proof.all().delete()
# Add proof
content = report.body
for email in re.findall(regexp.EMAIL, content): # Remove potentially sensitive emails
content = content.replace(email, '*****@*****.**')
Proof.objects.create(
content=content,
ticket=ticket,
)
# Send emails
templates = [
(settings.CODENAMES['ack_received'], report.provider.email, 'EN'),
(settings.CODENAMES['first_alert'], report.defendant.details.email, report.defendant.details.lang),
]
for codename, email, lang in templates:
common.send_email(
ticket,
[email],
codename,
lang=lang,
acknowledged_report_id=report.id,
)
report.ticket = Ticket.objects.get(id=ticket.id)
report.status = 'Attached'
report.save()
database.set_ticket_higher_priority(report.ticket)
return True