class HelpdeskXMLRPC(BrowserView):
"""
"""
implements(IMessageHandler)
def __init__(self, context, request):
""" init view """
self.context = context
self.request = request
settings = getMultiAdapter((context,request),
name="helpdesk_settings")
self.rpcserver = Server('http://%s:%i' %
(settings.xmlrpc_host,settings.xmlrpc_port))
def userLogin(self,botID,userID,name,subject):
"""
"""
(result,agent)= self.rpcserver.userLogin(botID,userID,name,subject)
if result:
return agent
raise Exception("No agent available")
def userLogout(self,botID,userID):
"""
"""
self.rpcserver.userLogout(botID,userID)
def sendUserMessage(self,botID,userID,message):
"""
"""
result= self.rpcserver.sendUserMessage(botID,userID,message)
if not result:
raise Exception("You have been disconnected")
def getUserMessages(self,botID,userID):
"""
"""
(result,messages,files) = self.rpcserver.getUserMessages(botID,userID)
if result:
return [messages,files]
raise Exception("You have been disconnected")
def getAliveAgents(self,botID,passhash):
"""
"""
return self.rpcserver.getAliveContacts(botID,passhash)
def getAvailableAgents(self,botID,passhash):
"""
"""
return self.rpcserver.getAvailableContacts(botID,passhash)
def getHelpdeskAgents(self,botJID,passhash):
"""
"""
return self.rpcserver.getContacts(botJID,passhash)
def getAgentAvatarB64(self,botID,userID):
"""
"""
return self.rpcserver.getContactAvatarB64(botID,userID)
def getAgentVCard(self,botID,userID):
"""
"""
return self.rpcserver.getContactVCard(botID,userID)
def getDiscussion(self,botJID,userID):
"""
"""
return self.rpcserver.getDiscussion(botJID,userID)
def loadBot(self,botID,botPass,persistent):
"""
"""
return self.rpcserver.loadBot(botID,botPass,persistent)
def addAgent(self,botJID,agentId,passhash):
"""
"""
return self.rpcserver.addContact(botJID,agentId,passhash)
def removeAgent(self,botJID,agentId,passhash):
"""
"""
return self.rpcserver.delContact(botJID,agentId,passhash)
