from zendesk import get_id_from_url
ticket_id = get_id_from_url(ticket_url)
# Show
zendesk.show_ticket(ticket_id=ticket_id)
# Delete
zendesk.delete_ticket(ticket_id=ticket_id)
################################################################
## ORGANIZATIONS
################################################################
# List
zendesk.list_organizations()
# Create
new_org = {
'organization': {
'name': 'Starbucks Corp',
'external_id': 'crm_abc123'
}
}
org_url = zendesk.create_organization(data=new_org)
org_id = get_id_from_url(org_url)
# Search by External ID
zendesk.search_organizations(external_id='crm_abc123')
# Show
ticket_url = zendesk.create_ticket(data=new_ticket)
ticket_id = get_id_from_url(ticket_url)
# Show
zendesk.show_ticket(ticket_id=ticket_id)
# Delete
zendesk.delete_ticket(ticket_id=ticket_id)
################################################################
## ORGANIZATIONS
################################################################
# List
zendesk.list_organizations()
# Create
new_org = {
'organization': {
'name': 'Starbucks Corp'
}
}
org_url = zendesk.create_organization(data=new_org)
org_id = get_id_from_url(org_url)
# Show
zendesk.show_organization(organization_id=org_id)
# Delete
zendesk.delete_organization(organization_id=org_id)
class ZendeskTask(object):
_username = ""
_url = ""
_password = ""
_token = ""
_headers = {}
def __init__(self, url, username, password, token):
self._username = username
self._password = password
self._url = url
self._token = token
self._zd = Zendesk(self._url, self._username, self._password, self._token, api_version=2)
self._headers = {'content-type': 'application/json'}
def search_by_email(self, email):
return self._zd.search_user(query=email)
def get_all_organizations(self):
zen_orgs = []
runLoop = True
page = 1
while runLoop:
results = self._zd.list_organizations(page=page)
if int(results['count']) > 0:
for org in results['organizations']:
zen_orgs.append(org)
page+=1
if results['next_page'] is None:
runLoop = False
return zen_orgs
def update_organization(self, orgId, data):
return self._zd.update_organization(organization_id=orgId, data=data)
def update_organization_v2(self, orgId, data):
# Use requests module instead
username = self._username + '/token'
url = '{0}/api/v2/organizations/{1}.json'.format(self._url, orgId)
r = requests.put(url, auth=(username, self._password), headers=self._headers, data=json.dumps(data))
return r.content
def create_organization(self, data):
return self._zd.create_organization(data=data)
def create_organization_v2(self, data):
# Use requests module instead
username = self._username + '/token'
url = '{0}/api/v2/organizations.json'.format(self._url)
r = requests.post(url, auth=(username, self._password), headers=self._headers, data=json.dumps(data))
return r.content
def update_user(self, userId, data):
return self._zd.update_user(user_id=userId, data=data)
def list_organization_fields(self):
r = self._zd.list_organization_fields()
return { "count" : r['count'], "fields" : r['organization_fields'] }
def search_organization_by_name(self, name):
return self._zd.autocomplete_organizations(name=name)
def get_existing_organization_field_options(self, field_id):
return self._zd.show_organization_field(field_id=field_id)['organization_field']['custom_field_options']
def add_organization_field_dropdown(self, field_id, field_name='Vict0r Duan', field_value='test1'):
# Dropdown fields need all options to be added
existing_fields = self.get_existing_organization_field_options(field_id=field_id)
existing_fields.append({ 'name' : field_name, 'value' : field_value })
data = { "organization_field" : { "custom_field_options" : [{"name": "test", "value": "test2"}] }}
try:
print data
print self._zd.update_organization_fields(field_id=field_id, data=data)
except Exception, err:
print err
return self.get_existing_organization_field_options(field_id=field_id)
return self.get_existing_organization_field_options(field_id=field_id)
