def get_user_id_from_event(tracker: Tracker) -> Text:
"""Pulls "session_started" event, if available, and
returns the userId from the channel's metadata.
Anonymous user profile ID is returned if channel
metadata is not available
"""
event = tracker.get_last_event_for("session_started")
if event is not None:
# Read the channel's metadata.
metadata = event.get("metadata", {})
# If "usedId" key is missing, return anonymous ID.
return metadata.get("userId", anonymous_profile.get("id"))
return anonymous_profile.get("id")
async def run(
self,
dispatcher: CollectingDispatcher,
tracker: Tracker,
domain: Dict[Text, Any],
) -> List[EventType]:
"""Look up all incidents associated with email address
and return status of each"""
user_profile = tracker.get_slot("user_profile")
# Handle anonymous profile. No need to call Snow API.
if user_profile.get("id") == anonymous_profile.get("id"):
message = "Since you are anonymous, I can't really tell your incident status :)"
else:
incident_states = snow.states_db()
incidents_result = await snow.retrieve_incidents(user_profile)
incidents = incidents_result.get("incidents")
if incidents:
message = "\n".join(
[
f'Incident {i.get("number")}: '
f'"{i.get("short_description")}", '
f'opened on {i.get("opened_at")} '
f'{incident_states.get(i.get("incident_state"))}'
for i in incidents
]
)
else:
message = f"{incidents_result.get('error')}"
dispatcher.utter_message(message)
return []
async def fetch_slots(tracker: Tracker) -> List[EventType]:
"""Add user profile to the slots if it is not set."""
slots = []
# Start by copying all the existing slots
for key in tracker.current_slot_values().keys():
slots.append(SlotSet(key=key, value=tracker.get_slot(key)))
user_profile = tracker.get_slot("user_profile")
user_name = tracker.get_slot("user_name")
if user_profile is None:
id = get_user_id_from_event(tracker)
if id == anonymous_profile.get("id"):
user_profile = anonymous_profile
else:
# Make an actual call to Snow API.
user_profile = await snow.get_user_profile(id)
slots.append(SlotSet(key="user_profile", value=user_profile))
if user_name is None:
slots.append(
SlotSet(key="user_name", value=user_profile.get("name")))
return slots
async def submit(
self,
dispatcher: CollectingDispatcher,
tracker: Tracker,
domain: Dict[Text, Any],
) -> List[Dict]:
"""Create an incident and return the details"""
user_profile = tracker.get_slot("user_profile")
confirm = tracker.get_slot("confirm")
if not confirm:
dispatcher.utter_message(
template="utter_incident_creation_canceled"
)
# Early exit.
return self.build_slot_sets(user_profile)
# Handle anonymous profile. No need to call Snow API.
if user_profile.get("id") == anonymous_profile.get("id"):
message = (
"Nice try anonymous. But I can't actually create a "
"ticket for you. Appreciate your enthusiasm though :)"
)
else:
result = await snow.create_incident(
user_profile.get("id"),
tracker.get_slot("incident_title"),
tracker.get_slot("problem_description"),
tracker.get_slot("priority")
)
incident_number = result.get("number")
if incident_number:
message = (
f"Incident {incident_number} has been opened for you. "
f"A support specialist will reach out to you soon."
)
else:
message = (
f"Something went wrong while opening an incident for you. "
f"{result.get('error')}"
)
dispatcher.utter_message(message)
return self.build_slot_sets(user_profile)
async def fetch_slots(
tracker: Tracker,
dispatcher: CollectingDispatcher) -> List[EventType]:
"""
Add user profile to the slots if it is not set.
"""
slots = []
# Start by copying all the existing slots
for key in tracker.current_slot_values().keys():
slots.append(SlotSet(key=key, value=tracker.get_slot(key)))
user_profile = tracker.get_slot("user_profile")
user_name = tracker.get_slot("user_name")
user_email = tracker.get_slot("user_email")
if user_profile is None:
# id = get_user_id_from_event(tracker)
# Injecting sys_id so that I can work in Rasa shell
# id = "a8f98bb0eb32010045e1a5115206fe3a" # Abraham Lincoln
id = "0a826bf03710200044e0bfc8bcbe5d7a" # Adela Cervantsz
if id == anonymous_profile.get("id"):
user_profile = anonymous_profile
else:
# Make an actual call to Snow API.
user_profile = await snow.get_user_profile(id)
if user_profile is None:
dispatcher.utter_message(template="utter_no_connection")
user_profile = anonymous_profile
slots.append(SlotSet(key="user_profile", value=user_profile))
if user_name is None:
slots.append(SlotSet(key="user_name", value=user_profile.get("name")))
if user_email is None:
slots.append(SlotSet(key="user_email", value=user_profile.get("email")))
return slots
async def fetch_slots(dispatcher: CollectingDispatcher,
tracker: Tracker) -> List[EventType]:
"""Add user profile to the slots if it is not set."""
slots = []
# Start by copying all the existing slots
for key in tracker.current_slot_values().keys():
slots.append(SlotSet(key=key, value=tracker.get_slot(key)))
user_profile = tracker.get_slot("user_profile")
user_name = tracker.get_slot("user_name")
if user_profile is None:
id = get_user_id_from_event(tracker)
# injecting sys_id so that I can work in rasa shell
connection_status = await snow.connection_status()
if connection_status == True:
id = "62826bf03710200044e0bfc8bcbe5df1"
if id == anonymous_profile.get("id"):
user_profile = anonymous_profile
else:
# Make an actual call to Snow API.
user_profile = await snow.get_user_profile(id)
slots.append(SlotSet(key="user_profile", value=user_profile))
if user_name is None:
slots.append(
SlotSet(key="user_name", value=user_profile.get("name")))
slots.append(
SlotSet(key="user_email", value=user_profile.get("email")))
# valideting connect with snow server
connection_status = await snow.connection_status()
if connection_status == False:
dispatcher.utter_message(
"Connection Error: There is no connection with ServiceNow server. So, you will be treated as anonymous"
)
return slots
