def getIssueList(request_openId):
issueModel = IssueModel()
issueList = []
issues = issueModel.findByOpenId(request_openId=request_openId)
for issue in issues:
issue.pop('_id')
issueList.append(issue)
return issueList
def getIssue(issue_id):
issueModel = IssueModel()
issue = issueModel.findByIssueId(issue_id=issue_id)
if None != issue:
issue.pop('_id')
else:
issue = {}
return issue
def getCompanyIssueList(openId):
issueList = []
engineerModel = EngineerModel()
engineer = engineerModel.findByOpenId(openId=openId)
if None != engineer:
license_num = engineer['license_num']
issueModel = IssueModel()
issues = issueModel.findByLicense(license_num=license_num)
for issue in issues:
issue.pop('_id')
issueList.append(issue)
return issueList
def saveIssue(issue):
res = {}
issueModel = IssueModel()
issue_id = issueModel.insert(issue)
res['issue_id'] = issue_id
license_num = issue['license_num']
engineerModel = EngineerModel()
engineer = engineerModel.findFocalByLicense(license_num=license_num)
if None == engineer:
res['openId'] = ''
else:
res['openId'] = engineer['openId']
return res
def updateIssueStatus(issue):
message = {}
issueModel = IssueModel()
issueTo = issueModel.findByIssueId(issue_id=issue['issue_id'])
issueTo['logs'].append(issue['logs'])
issueTo['issue_status'] = issue['issue_status']
issueModel.update(issueTo)
# 查找调度员的openId
license_num = issueTo['license_num']
engineerModel = EngineerModel()
engineer = engineerModel.findFocalByLicense(license_num=license_num)
if None == engineer:
message['openId'] = ''
else:
message['openId'] = engineer['openId']
message['template_id'] = 'RF297PVp7x-7akn5YkX-jdOFY4bFVvMU_eXDx9tp0CI'
message['message'] = issue['logs']['description']
message['issue_id'] = issueTo['issue_id']
message['issue_company'] = issueTo['issue_company']
return message
def updateIssueLogs(issue):
openId = issue['logs']['openId']
engineerModel = EngineerModel()
engineer = engineerModel.findByOpenId(openId=openId)
type = engineer['type']
message = {}
issueModel = IssueModel()
issueTo = issueModel.findByIssueId(issue_id=issue['issue_id'])
logsCount = len(issueTo['logs'])
issueTo['logs'].append(issue['logs'])
issueModel.update(issueTo)
if type == '01':
#调度员的处理，这里返回发起报修人的openId
message['openId'] = issueTo['request_openId']
message['template_id'] = 'RF297PVp7x-7akn5YkX-jdOFY4bFVvMU_eXDx9tp0CI'
if logsCount == 1:
message['message'] = '您的报修已经收到，并安排工程师进行问题排查。'
else:
message['message'] = '您的报修已经处理完成，请确认处理结果。'
else:
#查找调度员的openId
license_num = issueTo['license_num']
engineer = engineerModel.findFocalByLicense(license_num=license_num)
if None == engineer:
message['openId'] = ''
else:
message['openId'] = engineer['openId']
message['template_id'] = 'RF297PVp7x-7akn5YkX-jdOFY4bFVvMU_eXDx9tp0CI'
message['message'] = '报修已经处理，处理方式：' + issue['logs']['description']
message['issue_id'] = issueTo['issue_id']
message['issue_company'] = issueTo['issue_company']
return message
def removeData(program_id):
if program_id == 'flowplus':
issueModel = IssueModel()
issueModel.removeAll()
engineerModel = EngineerModel()
engineerModel.removeAll()