def post(self, id): csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) service_request = ServiceReq.query.filter_by(sr_id=id) \ .join(ServiceReq.citizen, aliased=True) \ .filter_by(office_id=csr.office_id).first_or_404() active_service_state = SRState.get_state_by_name("Active") complete_service_state = SRState.get_state_by_name("Complete") # Find the currently active service_request and close it current_sr_number = 0 for req in service_request.citizen.service_reqs: if req.sr_state_id == active_service_state.sr_state_id: req.sr_state_id = complete_service_state.sr_state_id req.finish_service(csr, clear_comments=False) current_sr_number = req.sr_number db.session.add(req) # Then set the requested service to active service_request.sr_state_id = active_service_state.sr_state_id period_state_being_served = PeriodState.get_state_by_name( "Being Served") new_period = Period(sr_id=service_request.sr_id, csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_being_served.ps_id, time_start=datetime.utcnow()) db.session.add(new_period) db.session.add(service_request) db.session.commit() # To make service active, stop current service, restart previous service. SnowPlow.snowplow_event(service_request.citizen.citizen_id, csr, "stopservice", current_sr_number=current_sr_number) SnowPlow.snowplow_event(service_request.citizen.citizen_id, csr, "restartservice", current_sr_number=service_request.sr_number) citizen_result = self.citizen_schema.dump(service_request.citizen) socketio.emit('update_active_citizen', citizen_result, room=csr.office_id) result = self.service_request_schema.dump(service_request) return { 'service_request': result, 'errors': self.service_request_schema.validate(service_request) }, 200
def post(self, id): csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) citizen = Citizen.query\ .options(joinedload(Citizen.service_reqs).joinedload(ServiceReq.periods).options(raiseload(Period.sr),joinedload(Period.csr).raiseload('*')),joinedload(Citizen.office),raiseload(Citizen.user)) \ .filter_by(citizen_id=id, office_id=csr.office_id) citizen = citizen.first() my_print("==> POST /citizens/" + str(citizen.citizen_id) + '/place_on_hold/, Ticket: ' + citizen.ticket_number) active_service_request = citizen.get_active_service_request() if active_service_request is None: return {"message": "Citizen has no active service requests"} active_service_request.place_on_hold(csr) pending_service_state = SRState.get_state_by_name("Active") active_service_request.sr_state_id = pending_service_state.sr_state_id db.session.add(citizen) db.session.commit() socketio.emit('update_customer_list', {}, room=csr.office.office_name) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result, room=csr.office.office_name) return {'citizen': result, 'errors': self.citizen_schema.validate(citizen)}, 200
def post(self, id): lock = FileLock("lock/invite_citizen.lock") with lock: csr = CSR.find_by_username(g.oidc_token_info['username']) citizen = db.session.query(Citizen).with_lockmode('update').filter_by(citizen_id=id).first() active_service_state = SRState.get_state_by_name("Active") active_service_request = citizen.get_active_service_request() if active_service_request is None: return {"message": "Citizen has no active service requests"}, 400 try: active_service_request.invite(csr, invite_type="specific", sr_count = len(citizen.service_reqs)) except TypeError: return {"message": "Citizen has already been invited"}, 400 active_service_request.sr_state_id = active_service_state.sr_state_id db.session.add(citizen) db.session.commit() socketio.emit('update_customer_list', {}, room=csr.office_id) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result.data, room=csr.office_id) return {'citizen': result.data, 'errors': result.errors}, 200
def post(self, id): csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) citizen = Citizen.query.filter_by(citizen_id=id).first() my_print("==> POST /citizens/" + str(citizen.citizen_id) + '/finish_service/, Ticket: ' + citizen.ticket_number) active_service_request = citizen.get_active_service_request() inaccurate = request.args.get('inaccurate') if active_service_request is None: return {"message": "Citizen has no active service requests"} # If citizen here overnight, or inaccurate time flag set, update accurate time flag. if citizen.start_time.date() != datetime.now().date( ) or inaccurate == 'true': citizen.accurate_time_ind = 0 SnowPlow.snowplow_event( citizen.citizen_id, csr, "finish", quantity=active_service_request.quantity, current_sr_number=active_service_request.sr_number) active_sr_id = active_service_request.sr_id active_service_request.finish_service(csr, self.clear_comments_flag) citizen_state = CitizenState.query.filter_by( cs_state_name="Received Services").first() citizen.cs_id = citizen_state.cs_id pending_service_state = SRState.get_state_by_name("Complete") active_service_request.sr_state_id = pending_service_state.sr_state_id # remove walkin unique id when service is finished citizen.walkin_unique_id = None db.session.add(citizen) db.session.commit() # Loop to stop all services in the service stopped state (which are all except the active service) if len(citizen.service_reqs) != 1: for sr in citizen.service_reqs: if sr.sr_id != active_sr_id: SnowPlow.snowplow_event(citizen.citizen_id, csr, "finishstopped", quantity=sr.quantity, current_sr_number=sr.sr_number) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result, room=csr.office_id) return { 'citizen': result, 'errors': self.citizen_schema.validate(citizen) }, 200
def post(self, id): csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) lock = FileLock("lock/begin_citizen_{}.lock".format(csr.office_id)) with lock: citizen = Citizen.query\ .options(joinedload(Citizen.service_reqs).options(joinedload(ServiceReq.periods).options(joinedload(Period.ps).options(raiseload('*')),joinedload(Period.csr).options(raiseload('*')),raiseload('*')), joinedload(ServiceReq.service).options(joinedload(Service.parent).options(raiseload(Service.parent).options(raiseload('*'))),raiseload('*'))), joinedload(Citizen.office).options(joinedload(Office.sb),raiseload('*')), raiseload(Citizen.user)) \ .filter_by(citizen_id=id) citizen = citizen.first() pending_service_state = SRState.get_state_by_name("Active") if citizen is None: print( "==> POST /citizen/<id>/begin_service/ error. No citizen with id " + str(id)) return {"message": "No citizen found with id " + str(id)} else: my_print("==> POST /citizens/" + str(citizen.citizen_id) + '/begin_service/, Ticket: ' + citizen.ticket_number) active_service_request = citizen.get_active_service_request() if active_service_request is None: return {"message": "Citizen has no active service requests"} try: # Get Snowplow call. active_period = active_service_request.get_active_period() snowplow_event = "beginservice" if active_period.ps.ps_name == "On hold": snowplow_event = "invitefromhold" if active_period.ps.ps_name == "Ticket Creation": snowplow_event = "servecitizen" active_service_request.begin_service(csr, snowplow_event) except TypeError: return {"message": "Citizen has already been invited"}, 400 active_service_request.sr_state_id = pending_service_state.sr_state_id db.session.add(citizen) db.session.commit() if snowplow_event != "beginservice": socketio.emit('update_customer_list', {}, room=csr.office.office_name) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result, room=csr.office.office_name) return { 'citizen': result, 'errors': self.citizen_schema.validate(citizen) }, 200
def post(self, id): csr = CSR.find_by_username(g.oidc_token_info['username']) citizen = Citizen.query.filter_by(citizen_id=id, office_id=csr.office_id).first() sr_state = SRState.get_state_by_name("Complete") # Create parameters for and make snowplow call. Default is no service request, CSR pressed cancel. quantity = 0 sr_number = 1 active_sr = 0 status = "service-creation" if len(citizen.service_reqs) != 0: active_service_request = citizen.get_active_service_request() quantity = active_service_request.quantity sr_number = active_service_request.sr_number active_sr = active_service_request.sr_id active_period = active_service_request.get_active_period() if active_period.ps.ps_name == "Invited": status = "at-prep" else: status = "being-served" SnowPlow.snowplow_event(citizen.citizen_id, csr, ("left/" + status), quantity = quantity, current_sr_number= sr_number) for service_request in citizen.service_reqs: service_request.sr_state_id = sr_state.sr_state_id for p in service_request.periods: if p.time_end is None: p.time_end = datetime.now() # Make snowplow calls to finish any stopped services if service_request.sr_id != active_sr: SnowPlow.snowplow_event(citizen.citizen_id, csr, "finishstopped", quantity = service_request.quantity, current_sr_number= service_request.sr_number) citizen.cs = CitizenState.query.filter_by(cs_state_name='Left before receiving services').first() if self.clear_comments_flag: citizen.citizen_comments = None if citizen.start_time.date() != datetime.now().date(): citizen.accurate_time_ind = 0 db.session.add(citizen) db.session.commit() socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result.data, room=csr.office_id) return {'citizen': result.data, 'errors': result.errors}, 200
def post(self, id): csr = CSR.find_by_username(g.oidc_token_info['username']) citizen = Citizen.query.filter_by(citizen_id=id, office_id=csr.office_id).first() active_service_request = citizen.get_active_service_request() inaccurate = request.args.get('inaccurate') if active_service_request is None: return {"message": "Citizen has no active service requests"} SnowPlow.snowplow_event( citizen.citizen_id, csr, "finish", quantity=active_service_request.quantity, current_sr_number=active_service_request.sr_number) active_sr_id = active_service_request.sr_id active_service_request.finish_service(csr, self.clear_comments_flag) citizen_state = CitizenState.query.filter_by( cs_state_name="Received Services").first() citizen.cs_id = citizen_state.cs_id pending_service_state = SRState.get_state_by_name("Complete") active_service_request.sr_state_id = pending_service_state.sr_state_id if citizen.start_time.date() != datetime.now().date( ) or inaccurate == 'true': citizen.accurate_time_ind = 0 db.session.add(citizen) db.session.commit() # Loop to stop all services in the service stopped state (which are all except the active service) if len(citizen.service_reqs) != 1: for sr in citizen.service_reqs: if sr.sr_id != active_sr_id: SnowPlow.snowplow_event(citizen.citizen_id, csr, "finishstopped", quantity=sr.quantity, current_sr_number=sr.sr_number) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result.data, room=csr.office_id) return {'citizen': result.data, 'errors': result.errors}, 200
def get(self): try: csr = CSR.find_by_username(g.oidc_token_info['username']) if not csr: return {'Message': 'User Not Found'}, 404 db.session.add(csr) active_sr_state = SRState.get_state_by_name("Active") today = datetime.now() active_citizens = Citizen.query \ .join(Citizen.service_reqs) \ .filter_by(sr_state_id=active_sr_state.sr_state_id) \ .join(ServiceReq.periods) \ .filter_by(csr_id=csr.csr_id) \ .filter(Period.time_end.is_(None)) individual_exams = Exam.query \ .filter_by(office_id=csr.office_id) \ .filter(Exam.exam_returned_date.is_(None), Exam.expiry_date <= today, Exam.deleted_date.is_(None)) \ .join(ExamType, Exam.exam_type_id == ExamType.exam_type_id) \ .filter(ExamType.group_exam_ind == 0).count() group_exams = Exam.query \ .filter_by(office_id=csr.office_id) \ .filter(Exam.deleted_date.is_(None)) \ .join(ExamType, Exam.exam_type_id == ExamType.exam_type_id) \ .filter(ExamType.group_exam_ind == 1) \ .join(Booking, Exam.booking_id == Booking.booking_id) \ .filter(Booking.invigilator_id.is_(None))\ .filter(Booking.sbc_staff_invigilated == 0).count() result = self.csr_schema.dump(csr) active_citizens = self.citizen_schema.dump(active_citizens) return { 'csr': result.data, 'individual_exams': individual_exams, 'group_exams': group_exams, 'active_citizens': active_citizens.data, 'errors': result.errors } except exc.SQLAlchemyError as e: print(e) return {'message': 'API is down'}, 500
def post(self, id): csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) lock = FileLock("lock/invite_citizen_{}.lock".format(csr.office_id)) with lock: citizen = db.session.query(Citizen).filter_by( citizen_id=id).first() my_print("==> POST /citizens/" + str(citizen.citizen_id) + '/invite/, Ticket: ' + citizen.ticket_number) active_service_state = SRState.get_state_by_name("Active") active_service_request = citizen.get_active_service_request() if active_service_request is None: return { "message": "Citizen has no active service requests" }, 400 try: active_service_request.invite(csr, invite_type="specific", sr_count=len( citizen.service_reqs)) except TypeError: return {"message": "Citizen has already been invited"}, 400 active_service_request.sr_state_id = active_service_state.sr_state_id db.session.add(citizen) db.session.commit() socketio.emit('update_customer_list', {}, room=csr.office.office_name) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result, room=csr.office.office_name) return { 'citizen': result, 'errors': self.citizen_schema.validate(citizen) }, 200
def post(self, id): csr = CSR.find_by_username(g.oidc_token_info['username']) lock = FileLock("lock/begin_citizen_{}.lock".format(csr.office_id)) with lock: citizen = Citizen.query.filter_by(citizen_id=id, office_id=csr.office_id).first() pending_service_state = SRState.get_state_by_name("Active") my_print("==> POST /citizens/" + str(citizen.citizen_id) + '/begin_service, Ticket: ' + citizen.ticket_number) active_service_request = citizen.get_active_service_request() if active_service_request is None: return {"message": "Citizen has no active service requests"} try: # Get Snowplow call. active_period = active_service_request.get_active_period() snowplow_event = "beginservice" if active_period.ps.ps_name == "On hold": snowplow_event = "invitefromhold" if active_period.ps.ps_name == "Ticket Creation": snowplow_event = "servecitizen" active_service_request.begin_service(csr, snowplow_event) except TypeError: return {"message": "Citizen has already been invited"}, 400 active_service_request.sr_state_id = pending_service_state.sr_state_id db.session.add(citizen) db.session.commit() if snowplow_event != "beginservice": socketio.emit('update_customer_list', {}, room=csr.office_id) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result.data, room=csr.office_id) return {'citizen': result.data, 'errors': result.errors}, 200
def post(self, id): csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) citizen = Citizen.query.filter_by(citizen_id=id).first() active_service_request = citizen.get_active_service_request() my_print("==> POST /citizens/" + str(citizen.citizen_id) + '/add_to_queue, Ticket: ' + citizen.ticket_number) if active_service_request is None: return {"message": "Citizen has no active service requests"} # Figure out what Snowplow call to make. Default is addtoqueue snowplow_call = "addtoqueue" if len(citizen.service_reqs) != 1 or len( active_service_request.periods) != 1: active_period = active_service_request.get_active_period() if active_period.ps.ps_name == "Invited": snowplow_call = "queuefromprep" elif active_period.ps.ps_name == "Being Served": snowplow_call = "returntoqueue" else: # TODO: Put in a Feedback Slack/Service now call here. return {"message": "Invalid citizen/period state. "} active_service_request.add_to_queue(csr, snowplow_call) pending_service_state = SRState.get_state_by_name("Pending") active_service_request.sr_state_id = pending_service_state.sr_state_id db.session.add(citizen) db.session.commit() socketio.emit('update_customer_list', {}, room=csr.office_id) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result, room=csr.office_id) return { 'citizen': result, 'errors': self.citizen_schema.validate(citizen) }, 200
def post(self, id): csr = CSR.find_by_username(g.oidc_token_info['username']) citizen = Citizen.query.filter_by(citizen_id=id, office_id=csr.office_id).first() active_service_request = citizen.get_active_service_request() if active_service_request is None: return {"message": "Citizen has no active service requests"} active_service_request.place_on_hold(csr) pending_service_state = SRState.get_state_by_name("Active") active_service_request.sr_state_id = pending_service_state.sr_state_id db.session.add(citizen) db.session.commit() socketio.emit('update_customer_list', {}, room=csr.office_id) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result.data, room=csr.office_id) return {'citizen': result.data, 'errors': result.errors}, 200
def post(self): json_data = request.get_json() if not json_data: return {"message": "No input data received for creating service request"}, 400 csr = CSR.find_by_username(g.oidc_token_info['username']) try: service_request = self.service_request_schema.load(json_data['service_request']).data except ValidationError as err: return {"message": err.messages}, 422 except KeyError as err: print (err) return {"message": str(err)} active_sr_state = SRState.get_state_by_name("Active") complete_sr_state = SRState.get_state_by_name("Complete") citizen_state = CitizenState.query.filter_by(cs_state_name="Active").first() citizen = Citizen.query.get(service_request.citizen_id) service = Service.query.get(service_request.service_id) if citizen is None: return {"message": "No matching citizen found for citizen_id"}, 400 if service is None: return {"message": "No matching service found for service_id"}, 400 # Find the currently active service_request and close it (if it exists) current_sr_number = 0 for req in citizen.service_reqs: if req.sr_state_id == active_sr_state.sr_state_id: req.sr_state_id = complete_sr_state.sr_state_id req.finish_service(csr, clear_comments=False) current_sr_number = req.sr_number db.session.add(req) service_request.sr_state_id = active_sr_state.sr_state_id # Only add ticket creation period and ticket number if it's their first service_request if len(citizen.service_reqs) == 0: period_state_ticket_creation = PeriodState.get_state_by_name("Ticket Creation") ticket_create_period = Period( csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_ticket_creation.ps_id, time_start=citizen.get_service_start_time(), time_end=datetime.now() ) service_request.periods.append(ticket_create_period) # Move start_time back 6 hours to account for DST and UTC offsets # It's only important that the number carries over _around_ midnight offset_start_time = citizen.start_time - timedelta(hours=6) service_count = ServiceReq.query \ .join(ServiceReq.citizen, aliased=True) \ .filter(Citizen.start_time >= offset_start_time.strftime("%Y-%m-%d")) \ .filter_by(office_id=csr.office_id) \ .join(ServiceReq.service, aliased=True) \ .filter_by(prefix=service.prefix) \ .count() citizen.ticket_number = service.prefix + str(service_count) else: period_state_being_served = PeriodState.get_state_by_name("Being Served") ticket_create_period = Period( csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_being_served.ps_id, time_start=datetime.now() ) service_request.periods.append(ticket_create_period) citizen.cs_id = citizen_state.cs_id # If first service, just choose it. If additional service, more work needed. if len(citizen.service_reqs) == 0: snowplow_event = "chooseservice" else: snowplow_event = "additionalservice" service_request.sr_number = len(citizen.service_reqs) + 1 db.session.add(service_request) db.session.add(citizen) db.session.commit() # If first service, just need a choose service call. if snowplow_event == "chooseservice": SnowPlow.choose_service(service_request, csr, "chooseservice") # If not first service, need stop service, choose service, and additional service calls. else: SnowPlow.snowplow_event(citizen.citizen_id, csr, "stopservice", current_sr_number=current_sr_number) SnowPlow.choose_service(service_request, csr, "chooseservice") SnowPlow.snowplow_event(citizen.citizen_id, csr, "additionalservice", current_sr_number=service_request.sr_number) citizen_result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', citizen_result.data, room=csr.office_id) result = self.service_request_schema.dump(service_request) return {'service_request': result.data, 'errors': result.errors}, 201
def post(self): csr = CSR.find_by_username(g.oidc_token_info['username']) lock = FileLock("lock/invite_citizen_{}.lock".format(csr.office_id)) with lock: active_citizen_state = CitizenState.query.filter_by( cs_state_name='Active').first() waiting_period_state = PeriodState.get_state_by_name("Waiting") citizen = None json_data = request.get_json() if json_data and 'counter_id' in json_data: counter_id = int(json_data.get('counter_id')) else: counter_id = int(csr.counter_id) citizen = Citizen.query \ .filter_by(counter_id=counter_id, cs_id=active_citizen_state.cs_id, office_id=csr.office_id) \ .join(Citizen.service_reqs) \ .join(ServiceReq.periods) \ .filter_by(ps_id=waiting_period_state.ps_id) \ .filter(Period.time_end.is_(None)) \ .order_by(Citizen.priority, Citizen.citizen_id) \ .first() # If no matching citizen with the same counter type, get next one if citizen is None: citizen = Citizen.query \ .filter_by(cs_id=active_citizen_state.cs_id, office_id=csr.office_id) \ .join(Citizen.service_reqs) \ .join(ServiceReq.periods) \ .filter_by(ps_id=waiting_period_state.ps_id) \ .filter(Period.time_end.is_(None)) \ .order_by(Citizen.priority, Citizen.citizen_id) \ .first() if citizen is None: return {"message": "There is no citizen to invite"}, 400 my_print("==> POST /citizens/invite/ Citizen: " + str(citizen.citizen_id) + ', Ticket: ' + citizen.ticket_number) db.session.refresh(citizen) active_service_request = citizen.get_active_service_request() try: active_service_request.invite(csr, invite_type="generic", sr_count=len( citizen.service_reqs)) except TypeError: return { "message": "Error inviting citizen. Please try again." }, 400 active_service_state = SRState.get_state_by_name("Active") active_service_request.sr_state_id = active_service_state.sr_state_id db.session.add(citizen) db.session.commit() socketio.emit('update_customer_list', {}, room=csr.office_id) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result.data, room=csr.office_id) return {'citizen': result.data, 'errors': result.errors}, 200
def get(self): try: csr = CSR.find_by_username(g.oidc_token_info['username']) if not csr: return {'Message': 'User Not Found'}, 404 db.session.add(csr) active_sr_state = SRState.get_state_by_name("Active") today = datetime.now() start_date = self.timezone.localize(today) active_citizens = Citizen.query \ .join(Citizen.service_reqs) \ .filter_by(sr_state_id=active_sr_state.sr_state_id) \ .join(ServiceReq.periods) \ .filter_by(csr_id=csr.csr_id) \ .filter(Period.time_end.is_(None)) individual_exams = Exam.query \ .filter_by(office_id=csr.office_id) \ .filter(Exam.exam_returned_date.is_(None), Exam.expiry_date <= today, Exam.deleted_date.is_(None)) \ .join(ExamType, Exam.exam_type_id == ExamType.exam_type_id) \ .filter(ExamType.group_exam_ind == 0).count() individual_exams_past_schedule = Exam.query \ .join(Booking, Exam.booking_id == Booking.booking_id)\ .filter(Booking.start_time < start_date)\ .filter_by(office_id=csr.office_id) \ .join(ExamType, Exam.exam_type_id == ExamType.exam_type_id) \ .filter(ExamType.group_exam_ind == 0).count() group_exams = Exam.query \ .filter_by(office_id=csr.office_id) \ .filter(Exam.deleted_date.is_(None)) \ .join(ExamType, Exam.exam_type_id == ExamType.exam_type_id) \ .filter(ExamType.group_exam_ind == 1) \ .join(Booking, Exam.booking_id == Booking.booking_id) \ .filter(Booking.sbc_staff_invigilated == 0).count() #.filter(Booking.invigilator_id.is_(None))\ TODO: Update this plz group_attention = Exam.query \ .filter_by(office_id=csr.office_id)\ .filter(Exam.deleted_date.is_(None))\ .filter(Exam.exam_returned_date.is_(None))\ .join(ExamType, Exam.exam_type_id == ExamType.exam_type_id)\ .filter(ExamType.group_exam_ind == 1)\ .join(Booking, Exam.booking_id == Booking.booking_id)\ .filter(Booking.start_time < start_date).count() if group_attention > 0 and individual_exams > 0: group_attention += individual_exams result = self.csr_schema.dump(csr) active_citizens = self.citizen_schema.dump(active_citizens) return {'csr': result.data, 'individual_exams': individual_exams, 'individual_exams_past_schedule': individual_exams_past_schedule, 'group_exams': group_exams, 'group_individual_attention': group_attention, 'active_citizens': active_citizens.data, 'back_office_display': self.back_office_display, 'recurring_feature_flag': self.recurring_feature_flag, 'errors': result.errors} except exc.SQLAlchemyError as e: print(e) return {'message': 'API is down'}, 500
def get(self): try: # print('====> ATTENTION NEEDED') csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) if not csr: return {'Message': 'User Not Found'}, 404 db.session.add(csr) active_sr_state = SRState.get_state_by_name("Active") today = datetime.now() start_date = self.timezone.localize(today).date() # print('====> ATTENTION NEEDED==>start_Date',start_date) active_citizens = Citizen.query \ .join(Citizen.service_reqs) \ .filter_by(sr_state_id=active_sr_state.sr_state_id) \ .join(ServiceReq.periods) \ .filter_by(csr_id=csr.csr_id) \ .filter(Period.time_end.is_(None)) # Get a list of all current exams for the office. office_exams = Exam.query \ .filter(Exam.office_id == csr.office_id, \ Exam.exam_returned_date.is_(None), \ Exam.deleted_date.is_(None)) \ .join(ExamType, Exam.exam_type_id == ExamType.exam_type_id) \ .outerjoin(Booking, Exam.booking_id == Booking.booking_id) \ .outerjoin(Booking.booking_invigilators, Booking.booking_id == Booking.booking_invigilators.c.invigilator_id) \ .all() # Default condition ... attention is not needed for any exam. attention_needed = False # Check for attention needed, individual exam. individual = [] for exam in office_exams: if exam.exam_type.group_exam_ind == 0: # print('====> INDIVIDUAL EXAM CHECKS',exam.exam_name) if exam.booking is not None: # print('====> EXAM BOOKING IS NOT NONE') # print('====> EXAM.BOOKING==>start_Date', start_date) # print('====> EXAM.BOOKING==>exam.booking.start_time', exam.booking.start_time) attention_needed = attention_needed or exam.booking.start_time.date( ) < start_date # print('====> ATTENTION NEEDED',attention_needed) if exam.expiry_date is not None: # print('====> EXPIRY IS NOT NONE') # print('====> EXAM.BOOKING==>start_Date', start_date) # print('====> EXAM.BOOKING==>exam.expiry_date', exam.expiry_date) attention_needed = attention_needed or exam.expiry_date.date( ) < start_date # print('====> ATTENTION NEEDED', attention_needed) if exam.is_pesticide and exam.exam_received_date is None: # print('====> PESTICIDE AND NOT RECEIVED') attention_needed = True # print('====> ATTENTION NEEDED', attention_needed) if exam.exam_returned_date is not None: # print('====> exam.exam_returned_date') attention_needed = False # print('====> ATTENTION NEEDED', attention_needed) if attention_needed: individual.append(exam) # Only do further checks if attention not already needed. group = [] if not attention_needed: for exam in office_exams: if exam.exam_type.group_exam_ind == 1: # print('====> GROUP EXAM CHECKS',exam.exam_name) if exam.booking is not None: # print('====> ATTENTION NEEDED==>start_Date', start_date) # print('====> EXAM.BOOKING==>exam.booking.start_time', exam.booking.start_time) attention_needed = attention_needed or exam.booking.start_time.date( ) < start_date # print('====> ATTENTION NEEDED', attention_needed) if exam.expiry_date is not None: # print('====> EXPIRY IS NOT NONE') # print('====> EXAM.BOOKING==>start_Date', start_date) # print('====> EXAM.BOOKING==>exam.expiry_date', exam.expiry_date) attention_needed = attention_needed or exam.expiry_date.date( ) < start_date # print('====> ATTENTION NEEDED', attention_needed) if exam.booking is not None and exam.number_of_students is not None: # print('====> exam.number_of_students IS NOT NONE') # print('====> EXAM.BOOKING==>exam.number_of_students', exam.number_of_students) # print('====> EXAM.BOOKING==>len(exam.booking.invigilators', len(exam.booking.invigilators)) attention_needed = attention_needed or ( len(exam.booking.invigilators) < 1 and exam.number_of_students < 25) attention_needed = attention_needed or ( len(exam.booking.invigilators) < 2 and exam.number_of_students > 24) # print('====> ATTENTION NEEDED', attention_needed) if exam.is_pesticide and exam.exam_received_date is None: # print('====> PESTICIDE AND NOT RECEIVED') attention_needed = True # print('====> ATTENTION NEEDED', attention_needed) if exam.exam_returned_date is not None: attention_needed = False # print('====> ATTENTION NEEDED', attention_needed) if attention_needed: group.append(exam) result = self.csr_schema.dump(csr) active_citizens = self.citizen_schema.dump(active_citizens) return { 'csr': result, 'attention_needed': attention_needed, 'active_citizens': active_citizens, 'back_office_display': self.back_office_display, 'recurring_feature_flag': self.recurring_feature_flag, 'errors': self.csr_schema.validate(csr) } except exc.SQLAlchemyError as e: print(e) return {'message': 'API is down'}, 500
def post(self, id): csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) citizen = Citizen.query.filter_by(citizen_id=id).first() active_service_request = citizen.get_active_service_request() my_print("==> POST /citizens/" + str(citizen.citizen_id) + '/add_to_queue, Ticket: ' + citizen.ticket_number) if active_service_request is None: return {"message": "Citizen has no active service requests"} # Figure out what Snowplow call to make. Default is addtoqueue snowplow_call = "addtoqueue" if len(citizen.service_reqs) != 1 or len( active_service_request.periods) != 1: active_period = active_service_request.get_active_period() if active_period.ps.ps_name == "Invited": snowplow_call = "queuefromprep" elif active_period.ps.ps_name == "Being Served": snowplow_call = "returntoqueue" else: # TODO: Put in a Feedback Slack/Service now call here. return {"message": "Invalid citizen/period state. "} active_service_request.add_to_queue(csr, snowplow_call) pending_service_state = SRState.get_state_by_name("Pending") active_service_request.sr_state_id = pending_service_state.sr_state_id # send walkin spot confirmation try: if (citizen.notification_phone or citizen.notification_email ) and not (citizen.reminder_flag) and not ( citizen.notification_sent_time): update_table = False try: appointment_portal_url = application.config.get( 'APPOINTMENT_PORTAL_URL', '') # Dynamic URL creations url = '' if appointment_portal_url and citizen.walkin_unique_id: if appointment_portal_url.endswith('/'): appointment_portal_url = appointment_portal_url[: -1] url = "{}/{}/{}".format(appointment_portal_url, 'walk-in-Q', citizen.walkin_unique_id) # email email_sent = False if citizen.notification_email: officeObj = Office.find_by_id(citizen.office_id) print( 'Sending email for walk in spot confirmations to') email_sent = get_walkin_spot_confirmation_email_contents( citizen, url, officeObj) # SMS sms_sent = False if citizen.notification_phone: sms_sent = send_walkin_spot_confirmation_sms( citizen, url, request.headers['Authorization'].replace( 'Bearer ', '')) if email_sent: status = send_email( request.headers['Authorization'].replace( 'Bearer ', ''), *email_sent) update_table = True if sms_sent: update_table = True except Exception as exc: pprint(f'Error on token generation - {exc}') update_table = False if update_table: citizen.reminder_flag = 0 citizen.notification_sent_time = datetime.utcnow() except Exception as err: logging.error('{}'.format(str(err))) pprint(err) db.session.add(citizen) db.session.commit() socketio.emit('update_customer_list', {}, room=csr.office.office_name) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result, room=csr.office.office_name) return { 'citizen': result, 'errors': self.citizen_schema.validate(citizen) }, 200
def post(self, id): my_print("++> POST API call time before csr = statement: " + str(datetime.now())) csr = CSR.find_by_username(g.oidc_token_info['username']) my_print(" ++> Time before citizen = statement: " + str(datetime.now())) citizen = Citizen.query.filter_by(citizen_id=id).first() my_print(" ++> Time before citizen ID statement: " + str(datetime.now())) citizen_id_string = self.get_citizen_string(citizen) citizen_ticket = self.get_ticket_string(citizen) my_print(" ++> Time before citizen ticket statement: " + str(datetime.now())) my_print(" ++> POST /citizens/" + citizen_id_string + '/citizen_left/, Ticket: ' + citizen_ticket) my_print(" ++> Time before sr_state statement: " + str(datetime.now())) sr_state = SRState.get_state_by_name("Complete") # Create parameters for and make snowplow call. Default is no service request, CSR pressed cancel. quantity = 0 sr_number = 1 active_sr = 0 status = "service-creation" if len(citizen.service_reqs) != 0: active_service_request = citizen.get_active_service_request() quantity = active_service_request.quantity sr_number = active_service_request.sr_number active_sr = active_service_request.sr_id active_period = active_service_request.get_active_period() if active_period.ps.ps_name == "Invited": status = "at-prep" else: status = "being-served" my_print(" ++> Time before Snowplow call: " + str(datetime.now())) SnowPlow.snowplow_event(citizen.citizen_id, csr, ("left/" + status), quantity = quantity, current_sr_number= sr_number) my_print(" ++> Time before closing non-active service requests: " + str(datetime.now())) for service_request in citizen.service_reqs: service_request.sr_state_id = sr_state.sr_state_id for p in service_request.periods: if p.time_end is None: p.time_end = datetime.now() # Make snowplow calls to finish any stopped services if service_request.sr_id != active_sr: SnowPlow.snowplow_event(citizen.citizen_id, csr, "finishstopped", quantity = service_request.quantity, current_sr_number= service_request.sr_number) my_print(" ++> Time before updating citizen state: " + str(datetime.now())) citizen.cs = CitizenState.query.filter_by(cs_state_name='Left before receiving services').first() if self.clear_comments_flag: citizen.citizen_comments = None if citizen.start_time.date() != datetime.now().date(): citizen.accurate_time_ind = 0 my_print(" ++> Time before updating citizen database: " + str(datetime.now())) db.session.add(citizen) my_print(" ++> Time before database commit: " + str(datetime.now())) db.session.commit() my_print(" ++> Time before socket io invited call: " + str(datetime.now())) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) my_print(" ++> Time before creating the result: " + str(datetime.now())) result = self.citizen_schema.dump(citizen) my_print(" ++> Time before socket io update call: " + str(datetime.now())) socketio.emit('update_active_citizen', result.data, room=csr.office_id) my_print(" ++> Time before return result call: " + str(datetime.now())) return {'citizen': result.data, 'errors': result.errors}, 200
def post(self): lock = FileLock("lock/invite_citizen.lock") with lock: csr = CSR.find_by_username(g.oidc_token_info['username']) active_citizen_state = CitizenState.query.filter_by(cs_state_name='Active').first() waiting_period_state = PeriodState.get_state_by_name("Waiting") citizen = None try: qt_xn_csr_ind = request.get_json().get('qt_xn_csr_ind') except AttributeError: qt_xn_csr_ind = csr.qt_xn_csr_ind if qt_xn_csr_ind: citizen = Citizen.query \ .filter_by(qt_xn_citizen_ind=1, cs_id=active_citizen_state.cs_id, office_id=csr.office_id) \ .join(Citizen.service_reqs) \ .join(ServiceReq.periods) \ .filter_by(ps_id=waiting_period_state.ps_id) \ .filter(Period.time_end.is_(None)) \ .order_by(Citizen.priority, Citizen.citizen_id) \ .first() else: citizen = Citizen.query \ .filter_by(qt_xn_citizen_ind=0, cs_id=active_citizen_state.cs_id, office_id=csr.office_id) \ .join(Citizen.service_reqs) \ .join(ServiceReq.periods) \ .filter_by(ps_id=waiting_period_state.ps_id) \ .filter(Period.time_end.is_(None)) \ .order_by(Citizen.priority, Citizen.citizen_id) \ .first() # Either no quick txn citizens for the quick txn csr, or vice versa if citizen is None: citizen = Citizen.query \ .filter_by(cs_id=active_citizen_state.cs_id, office_id=csr.office_id) \ .join(Citizen.service_reqs) \ .join(ServiceReq.periods) \ .filter_by(ps_id=waiting_period_state.ps_id) \ .filter(Period.time_end.is_(None)) \ .order_by(Citizen.priority, Citizen.citizen_id) \ .first() if citizen is None: return {"message": "There is no citizen to invite"}, 400 db.session.refresh(citizen) active_service_request = citizen.get_active_service_request() try: active_service_request.invite(csr, invite_type="generic", sr_count = len(citizen.service_reqs)) except TypeError: return {"message": "Error inviting citizen. Please try again."}, 400 active_service_state = SRState.get_state_by_name("Active") active_service_request.sr_state_id = active_service_state.sr_state_id db.session.add(citizen) db.session.commit() socketio.emit('update_customer_list', {}, room=csr.office_id) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result.data, room=csr.office_id) return {'citizen': result.data, 'errors': result.errors}, 200
def post(self): try: json_data = request.get_json() except Exception as error: return {"message": str(error)}, 401 csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) service_request, message, code = get_service_request( self, json_data, csr) if (service_request is None): return {"message": message}, code active_sr_state = SRState.get_state_by_name("Active") complete_sr_state = SRState.get_state_by_name("Complete") citizen = None try: citizen = Citizen.query \ .options(joinedload(Citizen.service_reqs).joinedload(ServiceReq.periods).options(raiseload(Period.sr),joinedload(Period.csr).raiseload('*')),joinedload(Citizen.office),raiseload(Citizen.user)) \ .filter_by(citizen_id=service_request.citizen_id) citizen = citizen.first() except: print("==> An exception getting citizen info") print(" --> CSR: " + csr.username) print(" --> json_data: " + json.dumps(json_data['service_request'])) if citizen is None: return {"message": "No matching citizen found for citizen_id"}, 400 service, message, code = get_service(service_request, json_data, csr) if (service is None): return {"message": message}, code # Find the currently active service_request and close it (if it exists) current_sr_number = 0 for req in citizen.service_reqs: if req.sr_state_id == active_sr_state.sr_state_id: req.sr_state_id = complete_sr_state.sr_state_id req.finish_service(csr, clear_comments=False) current_sr_number = req.sr_number db.session.add(req) service_request.sr_state_id = active_sr_state.sr_state_id # Only add ticket creation period and ticket number if it's their first service_request if len(citizen.service_reqs) == 0: period_state_ticket_creation = PeriodState.get_state_by_name( "Ticket Creation") ticket_create_period = Period( csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_ticket_creation.ps_id, time_start=citizen.get_service_start_time(), time_end=datetime.now()) service_request.periods.append(ticket_create_period) # Move start_time back 11 hours to account for DST and UTC offsets # tickets up till 10pm will not affect ticket numbering on next day offset_start_time = citizen.start_time - timedelta(hours=11) service_count = ServiceReq.query \ .join(ServiceReq.citizen, aliased=True) \ .filter(Citizen.start_time >= offset_start_time.strftime("%Y-%m-%d")) \ .filter_by(office_id=csr.office_id) \ .join(ServiceReq.service, aliased=True) \ .filter_by(prefix=service.prefix) \ .count() citizen.ticket_number = service.prefix + str(service_count) else: period_state_being_served = PeriodState.get_state_by_name( "Being Served") ticket_create_period = Period( csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_being_served.ps_id, time_start=datetime.now()) service_request.periods.append(ticket_create_period) citizen.cs_id = active_id # If first service, just choose it. If additional service, more work needed. if len(citizen.service_reqs) == 0: snowplow_event = "chooseservice" else: snowplow_event = "additionalservice" service_request.sr_number = len(citizen.service_reqs) + 1 db.session.add(service_request) db.session.add(citizen) db.session.commit() # If first service, just need a choose service call. if snowplow_event == "chooseservice": SnowPlow.choose_service(service_request, csr, "chooseservice") # If not first service, need stop service, choose service, and additional service calls. else: SnowPlow.snowplow_event(citizen.citizen_id, csr, "stopservice", current_sr_number=current_sr_number) SnowPlow.choose_service(service_request, csr, "chooseservice") SnowPlow.snowplow_event( citizen.citizen_id, csr, "additionalservice", current_sr_number=service_request.sr_number) citizen_result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', citizen_result, room=csr.office.office_name) result = self.service_request_schema.dump(service_request) return { 'service_request': result, 'errors': self.service_request_schema.validate(service_request) }, 201
def find_active_ss(): active_service_state = SRState.get_state_by_name("Active") return active_service_state
def get(self): try: csr = CSR.find_by_username(g.oidc_token_info['username']) if not csr: return {'Message': 'User Not Found'}, 404 db.session.add(csr) active_sr_state = SRState.get_state_by_name("Active") today = datetime.now() start_date = self.timezone.localize(today) active_citizens = Citizen.query \ .join(Citizen.service_reqs) \ .filter_by(sr_state_id=active_sr_state.sr_state_id) \ .join(ServiceReq.periods) \ .filter_by(csr_id=csr.csr_id) \ .filter(Period.time_end.is_(None)) # Get a list of all current exams for the office. office_exams = Exam.query \ .filter(Exam.office_id == csr.office_id, \ Exam.exam_returned_date.is_(None), \ Exam.deleted_date.is_(None)) \ .join(ExamType, Exam.exam_type_id == ExamType.exam_type_id) \ .outerjoin(Booking, Exam.booking_id == Booking.booking_id) \ .outerjoin(Booking.booking_invigilators, Booking.booking_id == Booking.booking_invigilators.c.invigilator_id) \ .all() # Default condition ... attention is not needed for any exam. attention_needed = False # Check for attention needed, individual exam. individual = [] for exam in office_exams: if exam.exam_type.group_exam_ind == 0: if exam.booking is not None: attention_needed = attention_needed or exam.booking.start_time < start_date if exam.expiry_date is not None: attention_needed = attention_needed or exam.expiry_date < start_date if exam.exam_returned_date is not None: attention_needed = False if attention_needed: individual.append(exam) # Only do further checks if attention not already needed. group = [] if not attention_needed: for exam in office_exams: if exam.exam_type.group_exam_ind == 1: attention_needed = attention_needed or exam.booking.start_time < start_date if exam.expiry_date is not None: attention_needed = attention_needed or exam.expiry_date < start_date if exam.booking is not None and exam.number_of_students is not None: attention_needed = attention_needed or exam.booking.start_time < start_date attention_needed = attention_needed or (len(exam.booking.invigilators) < 1 and exam.number_of_students < 25) attention_needed = attention_needed or (len(exam.booking.invigilators) < 2 and exam.number_of_students > 24) if exam.exam_returned_date is not None: attention_needed = False if attention_needed: group.append(exam) result = self.csr_schema.dump(csr) active_citizens = self.citizen_schema.dump(active_citizens) return {'csr': result.data, 'attention_needed': attention_needed, 'active_citizens': active_citizens.data, 'back_office_display': self.back_office_display, 'recurring_feature_flag': self.recurring_feature_flag, 'errors': result.errors} except exc.SQLAlchemyError as e: print(e) return {'message': 'API is down'}, 500