def do_call(self, call_id):
#If the call input is correct
if call_id != '':
call = Call(call_id)
print("Call " + call_id + " received")
#Adding call to the list of calls which are happening
self.online_calls_list.addCall(call)
#Flag to see if call is going to queue or not
go_queue = True
if self.call_queue.isEmpty():
#Look for operator available
op = self.searchOperator("available")
if op is not None:
#Allocate call to operator
print("Call " + call_id + " ringing for operator " + op.ID)
self.operators.setCall(op.ID, call)
go_queue = False
#If is going to queue
if go_queue:
print("Call " + call_id + " waiting in queue")
call.setStatus("waiting")
self.call_queue.enqueue(call)
else:
print('Must specify a call id ( Call <call_id>)')
def call(self, call_id, protocol):
answer_message = ''
# If the call input is correct
if call_id != '':
call = Call(call_id)
answer_message += "Call " + call_id + " received\n"
# Adding call to the list of calls which are happening
self.online_calls_list.addCall(call)
# Flag to see if call is going to queue or not
go_queue = True
# Check if the is going to the queue
if self.call_queue.isEmpty():
# Look for operator available
op = self.searchOperator("available")
if op is not None:
answer_message += "Call " + call_id + " ringing for operator " + op.getID(
) + "\n"
# Allocate call to operator
self.operators.setCall(op.getID(), call)
go_queue = False
self.call_Check(op.getID(), call_id, protocol)
# reactor.callLater(10, self.checkTimeOut, op.getID(), call_id, protocol)
# If is going to queue
if go_queue:
answer_message += "Call " + call_id + " waiting in queue\n"
call.setStatus("waiting")
self.call_queue.enqueue(call)
else:
answer_message = 'Must specify a call id ( Call <call_id>)\n'
return answer_message
