def new(request):
context = common_context(request)
context['title'] = _("New Ticket")
if request.method != 'POST':
context['form'] = NewTicketForm()
return render(request, 'tickets/new.html', context)
form = NewTicketForm(request.POST)
if not form.is_valid():
context['form'] = form
return render(request, 'tickets/new.html', context)
ticket = Ticket(category=form.cleaned_data['category'],
subject=form.cleaned_data['subject'],
user=request.user)
ticket.save()
firstmsg = TicketMessage(ticket=ticket, user=request.user,
message=form.cleaned_data['message'])
if not request.user.is_staff:
firstmsg.remote_addr = get_client_ip(request)
firstmsg.save()
ticket.notify_new(firstmsg)
return redirect('tickets:view', id=ticket.id)
def new(request):
context = common_context(request)
context['title'] = _("New Ticket")
if request.method != 'POST':
context['form'] = NewTicketForm()
return render(request, 'tickets/new.html', context)
form = NewTicketForm(request.POST)
if not form.is_valid():
context['form'] = form
return render(request, 'tickets/new.html', context)
ticket = Ticket(category=form.cleaned_data['category'],
subject=form.cleaned_data['subject'],
user=request.user)
ticket.save()
firstmsg = TicketMessage(ticket=ticket,
user=request.user,
message=form.cleaned_data['message'])
if not request.user.is_staff:
firstmsg.remote_addr = get_client_ip(request)
firstmsg.save()
ticket.notify_new(firstmsg)
return redirect('tickets:view', id=ticket.id)
def some_settings(request):
client_ip = get_client_ip(request)
return {
'CLIENT_IP': client_ip,
'CLIENT_ON_VPN': is_vpn_gateway(client_ip),
'ROOT_URL': settings.ROOT_URL,
'ADDITIONAL_HTML': settings.ADDITIONAL_HTML,
'ADDITIONAL_HEADER_HTML': settings.ADDITIONAL_HEADER_HTML,
}
def captcha_test(grr, request):
api_url = project_settings.RECAPTCHA_API
if api_url == 'TEST' and grr == 'TEST-TOKEN':
# FIXME: i'm sorry.
return True
data = dict(secret=project_settings.RECAPTCHA_SECRET_KEY,
remoteip=get_client_ip(request),
response=grr)
try:
r = requests.post(api_url, data=data)
r.raise_for_status()
d = r.json()
return d.get('success')
except (requests.ConnectionError, requests.HTTPError, ValueError):
return False
def captcha_test(grr, request):
api_url = project_settings.RECAPTCHA_API
if api_url == 'TEST' and grr == 'TEST-TOKEN':
# FIXME: i'm sorry.
return True
data = dict(secret=project_settings.RECAPTCHA_SECRET_KEY,
remoteip=get_client_ip(request),
response=grr)
try:
r = requests.post(api_url, data=data)
r.raise_for_status()
d = r.json()
return d.get('success')
except (requests.ConnectionError, requests.HTTPError, ValueError):
return False
def view(request, id):
ticket = get_object_or_404(Ticket, id=id)
view_any_ticket = request.user.has_perm('tickets.view_any_ticket')
reply_any_ticket = request.user.has_perm('tickets.reply_any_ticket')
if not view_any_ticket and ticket.user != request.user:
return HttpResponseNotFound()
if request.user.has_perm('tickets.view_private_message'):
messages = ticket.message_set.all()
else:
messages = ticket.message_set.filter(staff_only=False)
if request.method != 'POST':
ctx = dict(
staff_reply=request.user.has_perm('tickets.post_private_message'),
ticket=ticket,
ticket_messages=messages,
form=ReplyForm(),
title=_("Ticket:") + " " + ticket.subject,
)
ctx.update(common_context(request))
return render(request, 'tickets/view.html', ctx)
if not reply_any_ticket and ticket.user != request.user:
return HttpResponseNotFound()
if request.POST.get('close') or request.POST.get('button_close'):
ticket.is_open = False
ticket.closed = timezone.now()
ticket.save()
return redirect('tickets:view', id=ticket.id)
if request.POST.get('reopen') or request.POST.get('button_reopen'):
ticket.is_open = True
ticket.save()
return redirect('tickets:view', id=ticket.id)
if request.user.has_perm('tickets.post_private_message'):
form = StaffReplyForm(request.POST)
else:
form = ReplyForm(request.POST)
if not form.is_valid():
ctx = dict(
staff_reply=request.user.has_perm('tickets.post_private_message'),
ticket=ticket,
ticket_messages=messages,
form=form,
title=_("Ticket:") + " " + ticket.subject,
)
ctx.update(common_context(request))
return render(request, 'tickets/view.html', ctx)
msg = TicketMessage(ticket=ticket, user=request.user,
**form.cleaned_data)
if not request.user.is_staff:
msg.remote_addr = get_client_ip(request)
msg.save()
if not ticket.is_open:
ticket.is_open = True
ticket.save()
ticket.notify_reply(msg)
return redirect('tickets:view', id=ticket.id)
def view(request, id):
ticket = get_object_or_404(Ticket, id=id)
view_any_ticket = request.user.has_perm('tickets.view_any_ticket')
reply_any_ticket = request.user.has_perm('tickets.reply_any_ticket')
if not view_any_ticket and ticket.user != request.user:
return HttpResponseNotFound()
if request.user.has_perm('tickets.view_private_message'):
messages = ticket.message_set.all()
else:
messages = ticket.message_set.filter(staff_only=False)
if request.method != 'POST':
ctx = dict(
staff_reply=request.user.has_perm('tickets.post_private_message'),
ticket=ticket,
ticket_messages=messages,
form=ReplyForm(),
title=_("Ticket:") + " " + ticket.subject,
)
ctx.update(common_context(request))
return render(request, 'tickets/view.html', ctx)
if not reply_any_ticket and ticket.user != request.user:
return HttpResponseNotFound()
if request.POST.get('close') or request.POST.get('button_close'):
ticket.is_open = False
ticket.closed = timezone.now()
ticket.save()
return redirect('tickets:view', id=ticket.id)
if request.POST.get('reopen') or request.POST.get('button_reopen'):
ticket.is_open = True
ticket.save()
return redirect('tickets:view', id=ticket.id)
if request.user.has_perm('tickets.post_private_message'):
form = StaffReplyForm(request.POST)
else:
form = ReplyForm(request.POST)
if not form.is_valid():
ctx = dict(
staff_reply=request.user.has_perm('tickets.post_private_message'),
ticket=ticket,
ticket_messages=messages,
form=form,
title=_("Ticket:") + " " + ticket.subject,
)
ctx.update(common_context(request))
return render(request, 'tickets/view.html', ctx)
msg = TicketMessage(ticket=ticket, user=request.user, **form.cleaned_data)
if not request.user.is_staff:
msg.remote_addr = get_client_ip(request)
msg.save()
if not ticket.is_open:
ticket.is_open = True
ticket.save()
ticket.notify_reply(msg)
return redirect('tickets:view', id=ticket.id)