def save (self, user):
location = Village.objects.get (id = self.cleaned_data ['locationid'])
citizen = get_or_create_citizen (self.cleaned_data ['yourmobile'],
self.cleaned_data ['yourname'])
complaint_base = ComplaintType.objects.get (id = self.cleaned_data ['categoryid'])
department = complaint_base.department
officials = department.official_set.all ()
if officials.count () > 0:
assignto = officials [0]
else:
assignto = None
cpl = Complaint.objects.create (complainttype = complaint_base,
complaintno = None,
description = self.cleaned_data ['description'],
department = department,
curstate = STATUS_NEW,
filedby = citizen,
logdate = self.cleaned_data ['logdate'],
location = location,
original = None,
creator = user,
assignto = assignto,
gender = self.cleaned_data ['gender'],
community = self.cleaned_data ['community'])
update_complaint_sequence (cpl)
ComplaintClosureMetric.objects.create (complaintno = cpl.complaintno)
accept_cpl = cpl.clone (user)
accept_cpl.curstate = STATUS_ACK
accept_cpl.save ()
queue_complaint_ack_official_sms (accept_cpl)
message = None
ct = cpl.complainttype
if ct.defsmsack != None and len (ct.defsmsack.strip ()) != 0:
message = ct.defsmsack
if message == None:
if ct.defsmsnew != None and len (ct.defsmsnew.strip ()) != 0:
message = ct.defsmsnew
if message != None:
queue_complaint_update_sms (cpl.filedby.mobile, message, cpl)
return accept_cpl
def save (self, user):
complaint = Complaint.objects.get (complaintno = self.cleaned_data ['complaintno'], latest = True)
newver = complaint.clone (user)
newver.curstate = ComplaintStatus.objects.get (id = self.cleaned_data ['newstatus'])
newver.description = self.cleaned_data ['comment']
if self.cleaned_data ['revlocationid'] != None:
newver.location = Village.objects.get (id = self.cleaned_data ['revlocationid'])
if self.cleaned_data ['revcategoryid'] != None:
assignto = None
complaint_base = ComplaintType.objects.get (id = self.cleaned_data ['revcategoryid'])
department = complaint_base.department
officials = department.official_set.all ()
if officials.count () > 0:
assignto = officials [0]
else:
assignto = None
newver.complainttype = ComplaintType.objects.get (id = self.cleaned_data ['revcategoryid'])
newver.department = newver.complainttype.department
newver.assignto = assignto
newver.gender = self.cleaned_data ['gender']
newver.community = self.cleaned_data ['community']
newver.save ()
# Update the "original" issue if the new status is ACK state since the
# issue has been made actionable
if complaint.curstate == STATUS_NEW and newver.curstate == STATUS_ACK:
original = newver.original
original.complainttype = newver.complainttype
original.location = newver.location
original.department = newver.complainttype.department
original.assignto = newver.assignto
original.gender = newver.gender
original.community = newver.community
original.save ()
if newver.curstate == STATUS_CLOSED:
now_time = datetime.now ()
ccms = ComplaintClosureMetric.objects.filter (complaintno = newver.complaintno)
origs = Complaint.objects.filter (complaintno = newver.complaintno, curstate = STATUS_NEW).order_by ('created')
if ccms.count () == 1:
if origs.count () == 1:
orig = origs [0]
ccm = ccms [0]
ccm.closed = now_time
period = now_time - orig.created
ccm.period = period.days + ((period.seconds * 1.0) / (3600 * 24))
ccm.save ()
else:
debug ("Multiple complaint objects with status_new for complaint : " + newver.complaintno)
debug ("... Doing nothing")
else:
debug ("Multiple complaint closure metrics exist for this complaint : " + newver.complaintno)
debug ("... Doing nothing")
if newver.curstate == STATUS_ACK:
message = newver.complainttype.defsmsack
elif newver.curstate == STATUS_OPEN:
message = newver.complainttype.defsmsopen
elif newver.curstate == STATUS_RESOLVED:
message = newver.complainttype.defsmsres
elif newver.curstate == STATUS_CLOSED:
message = newver.complainttype.defsmsclo
elif newver.curstate == STATUS_REOPEN:
message = newver.complainttype.defsmsnew
else:
message = None
if message != None:
queue_complaint_update_sms (newver.filedby.mobile, message, newver)
else:
debug ("[%s]{%s}: " % (newver.complaintno, str (newver.curstate)) +
"Message is empty -- not queueing >> from forms.py: issuemgr")
if (newver.curstate == STATUS_ACK):
queue_complaint_ack_official_sms (newver)
return newver
