def test_callref(self): coder = AsteriskHelper() uniqueid="1372690610.14545" callref = coder.add_uniqueid(uniqueid) count = coder.get_callrefs_count() self.assertEqual(count, 1) hasUniqueid = coder.has_uniqueid(uniqueid) self.assertEqual(hasUniqueid, True) coder.remove_callref_by_uniqueid(uniqueid) count = coder.get_callrefs_count() self.assertEqual(count, 0) hasUniqueid = coder.has_uniqueid(uniqueid) self.assertEqual(hasUniqueid, False) callref = coder.add_uniqueid(uniqueid) count = coder.get_callrefs_count() self.assertEqual(count, 1) coder.remove_callref(callref) count = coder.get_callrefs_count() self.assertEqual(count, 0)
class CallCenter(object):
"""docstring for CallCenter"""
def __init__(self, amiBridge):
super(CallCenter, self).__init__()
self._amiBridge = amiBridge
self._astHelper = AsteriskHelper()
self._incalls = {}
#
def __send_callcenter_event(self, code, extention, callcenter, callref, caller, post=""):
'''
Send a callcenter message to F1COM clients for indicate the state if an incomming call
'''
logger.debug("CallCenter : __send_callcenter_message [ %s %s %s %s ]" % (extention, callcenter, callref, caller))
if self._amiBridge:
type = "1"
pstn = "1"
optional ="#SDA=" + extention
if post and len(post) > 0:
optional +="#POSTE=" + post
optional +="#IDCOMM=" + callref
optional +="#CALLCENTER=" + callcenter
optional +="#APPELANT=" + caller
optional += "#AT=F1#NOMENT=27"
self._amiBridge.send_alarm_event(type, code, pstn, optional)
else:
logger.error("CallCenter : CallCenter event can't be send to F1COM clients.")
def new_call(self, data):
uniqueid = data['event']['uniqueid']
logger.debug("CallCenter : CallCenter create a new call for uniqueid [%s] " % (uniqueid))
callref = self._astHelper.add_uniqueid(uniqueid)
code = CC_INFO_CODE_1ECOUT
extention = data['event']['extention']
callcenter = CC_INCALL_RING
caller = data['event']['calleridnum']
newcall = BasicObject('InCall')
newcall.callref = callref
newcall.extention = extention
newcall.caller = caller
newcall.post =''
newcall.uniqueid = uniqueid
newcall.bridgeduniqueid = ''
newcall.channel = data['event']['channel']
self._incalls[uniqueid] = newcall
self.__send_callcenter_event(code, extention, callcenter, callref, caller)
logger.debug("CallCenter : New call created for uniqueid [%s] extention [%s] caller [%s]" % (uniqueid, extention, caller))
if DUMPOBJECTS:
logger.debug("CallCenter : new call :%s", newcall)
def udpate_call_from_channel(self,channel):
for i in self._incalls.keys():
incall = self._incalls[i]
if incall.bridgeduniqueid == channel.uniqueid:
if channel.state == 'Ringing':
#send the notification that an operator post ringing
callcenter = CC_INCALL_OP_PHONE_RING
code = CC_INFO_CODE_INCOMM
extention = incall.extention
callref = incall.callref
caller = incall.caller
post = incall.bridgecalleridnum
self.__send_callcenter_event(code, extention, callcenter, callref, caller, post)
logger.debug("CallCenter : update_call_from_channel F1Client for uniqueid [%s] operator phone ringing " % (incall.uniqueid))
if DUMPOBJECTS:
logger.debug("CallCenter : Call update from channel :%s", incall)
def update_call_from_bridge(self, bridge):
uniqueid = bridge.uniqueid
bridgeduniqueid = bridge.bridgeduniqueid
status = bridge.status
logger.debug("CallCenter : update_call_from_bridge for uniqueid [%s] and bridgeduniqueid [%s] and status [%s]" % (uniqueid, bridgeduniqueid, status))
if self._incalls.has_key(uniqueid):
callcenter = None
code = None
incall = self._incalls[uniqueid]
incall.bridgeduniqueid = bridgeduniqueid
incall.post = bridge.bridgecalleridnum
incall.bridgedchannel = bridge.bridgedchannel
if status == 'Dial':
callcenter = CC_INCALL_OP_DIAL_PROCESS
code = CC_INFO_CODE_CALLCT
elif status == 'Link':
callcenter = CC_INCALL_OP_TAKE_CALL
code = CC_INFO_CODE_CALLCT
#
if code and callcenter > 0:
post = None
if incall.post :
post = incall.post
extention = incall.extention
callref = incall.callref
caller = bridge.calleridnum
self.__send_callcenter_event(code, extention, callcenter, callref, caller, post)
logger.debug("CallCenter : update_call_from_bridge F1Client notified for code [%s] and extention [%s] and callcenter [%s]" % (code, extention, callcenter))
#
if DUMPOBJECTS:
logger.debug("Call update_call_from_bridge :%s", incall)
else:
logger.debug("CallCenter : Can't update_call_from_bridge for uniqueid [%s] and bridgeduniqueid [%s]" % (uniqueid, bridgeduniqueid))
def remove_call(self, bridge):
'''
Remove an incomming call from the conencted (bridged) call
'''
uniqueid = bridge.uniqueid
logger.debug("CallCenter : Removing an incall for [%s]." % (uniqueid))
if self._incalls.has_key(uniqueid):
incall = self._incalls[uniqueid]
code = CC_INFO_CODE_CALLCT
extention = incall.extention
post = bridge.bridgecalleridnum
callcenter = CC_INCALL_HANGUP_CALL
callref = incall.callref
caller = bridge.calleridnum
self.__send_callcenter_event(code, extention, callcenter, callref, caller, post)
if DUMPOBJECTS:
logger.debug("CallCenter : Remove call :%s", incall)
#remove the call references
self._astHelper.remove_callref_by_uniqueid(uniqueid)
del self._incalls[uniqueid]
logger.debug("CallCenter : CallCenter the incall removed for uniqueid [%s]." % (uniqueid))
else:
logger.info("CallCenter : CallCenter can't find incall for uniqueid [%s]." % (uniqueid))
def __look_for_call_by_callref(self, callref):
incall = None
for i in self._incalls.keys():
tmp = self._incalls[i]
if tmp.callref == callref:
incall = tmp
break
return incall
def commut_call(self, internal, callref):
'''
Try to find an incomming call and in the success to execute transffer to the internal given number
Please see the asterisk dialplan
'''
done = False
logger.debug("CallCenter : CallCenter try to find callref [%s]."%(callref))
incall = self.__look_for_call_by_callref(callref)
if incall:
logger.debug("CallCenter : CallCenter find callref %s and send commut to the internal [%s]."%(callref, internal))
done = True
#try execute transferring
self._amiBridge.transffer_call(incall.channel, internal)
else:
logger.debug("CallCenter : CallCenter can't find callref %s and send commut to the internal [%s]." % (callref, internal))
#check and log if the callref doen't find
if not done :
logger.debug("CallCenter : CallCenter can't find callref %s and send commut to the internal [%s].",
callref, internal)
#return the search result
return done
def check_and_remove_call(self, uniqueid):
call = self.__get_call_by_uniqueid(uniqueid)
if call:
code = CC_INFO_CODE_CALLCT
extention = call.extention
post = call.post
callcenter = CC_INCALL_HANGUP_CALL
callref = call.callref
caller = call.caller
self.__send_callcenter_event(code, extention, callcenter, callref, caller, post)
if DUMPOBJECTS:
logger.debug("CallCenter : Check and remove a call :%s", incall)
#remove the call references
self._astHelper.remove_callref_by_uniqueid(uniqueid)
del self._incalls[uniqueid]
logger.debug("CallCenter : Check and remove the incall removed for uniqueid [%s]." % (uniqueid))
def get_channel_by_callref(self, callref):
'''
Look for a channel in the incomming calls by callref
Return the originate channel for the call otherwise None
'''
logger.debug("CallCenter : Look for a channel by callref [%s] ", callref)
channel = None
incall = self.__look_for_call_by_callref(callref)
if incall:
channel = incall.channel
logger.debug("CallCenter : Channel [%s] find for the callref [%s]", channel, callref)
if DUMPOBJECTS:
logger.debug("CallCenter : Find the call %s by callref %s", incall, callref)
else:
logger.debug("CallCenter : Can't find a channel for the callref [%s]", callref)
return channel
def __get_call_by_uniqueid(self, uniqueid):
'''
Look for an incomming call by uniqueid
'''
call = None
for i in self._incalls.keys():
incall = self._incalls[i]
if incall.uniqueid == uniqueid:
call = incall
break
return call