def status_add(request, response_format='html'):
"TicketStatus add"
if not request.user.profile.is_admin('anaf.services'):
return user_denied(
request,
message=
"You don't have administrator access to the Service Support module"
)
if request.POST:
if 'cancel' not in request.POST:
status = TicketStatus()
form = TicketStatusForm(request.user.profile,
request.POST,
instance=status)
if form.is_valid():
status = form.save()
status.set_user_from_request(request)
return HttpResponseRedirect(
reverse('services_status_view', args=[status.id]))
else:
return HttpResponseRedirect(reverse('services_settings_view'))
else:
form = TicketStatusForm(request.user.profile)
context = _get_default_context(request)
context.update({'form': form})
return render_to_response('services/status_add',
context,
context_instance=RequestContext(request),
response_format=response_format)
def status_edit(request, status_id, response_format='html'):
"TicketStatus edit"
status = get_object_or_404(TicketStatus, pk=status_id)
if not request.user.profile.has_permission(status, mode='w') \
and not request.user.profile.is_admin('anaf'):
return user_denied(request,
"You don't have access to this Ticket Status",
response_format)
if request.POST:
if 'cancel' not in request.POST:
form = TicketStatusForm(request.user.profile,
request.POST,
instance=status)
if form.is_valid():
status = form.save()
return HttpResponseRedirect(
reverse('services_status_view', args=[status.id]))
else:
return HttpResponseRedirect(
reverse('services_status_view', args=[status.id]))
else:
form = TicketStatusForm(request.user.profile, instance=status)
context = _get_default_context(request)
context.update({'form': form, 'status': status})
return render_to_response('services/status_edit',
context,
context_instance=RequestContext(request),
response_format=response_format)
def submit_ticket(request):
if request.user.is_authenticated():
ticket_form = TicketAuthenticatedUserForm(request.POST or None)
else:
ticket_form = TicketAnonymousUserForm(request.POST or None)
message_form = MessageForm(request.POST or None)
ticket_status_form = TicketStatusForm(request.POST or None)
context = {
"ticket_form": ticket_form,
"message_form": message_form,
"ticket_status_form": ticket_status_form
}
if request.POST:
if ticket_form.is_valid() and message_form.is_valid():
ticket = ticket_form.save(commit=False)
if request.user.is_authenticated():
ticket.submitter_email = request.user.email
ticket.submitter = request.user
ticket.save()
message = message_form.save(commit=False)
message.ticket = ticket
message.sender_type = 'U'
if request.user.is_authenticated():
message.sender = request.user
message.save()
return HttpResponse("Ticket Reference Number is: " + ticket.ref_no)
else:
return render(request, 'helpdesk/submit_ticket.html', context)
else:
return render(request, 'helpdesk/submit_ticket.html', context)
def check_ticket(request):
ticket_status_form = TicketStatusForm(request.POST or None)
if request.POST and ticket_status_form.is_valid():
ref_no = request.POST.get('ticket_ref_no')
try:
ticket = Ticket.objects.get(ref_no=ref_no)
except:
return submit_ticket(request)
return redirect('/helpdesk/view/' + str(ticket.uuid) + '/')
else:
return submit_ticket(request)
