def list_comments(self, ticket_id, **kwargs):
url = "tickets/%d/conversations?" % ticket_id
page = kwargs.get("page", 1)
per_page = kwargs.get("per_page", 100)
comments = []
# Skip pagination by looping over each page and adding comments if 'page' key is not in kwargs.
# else return the requested page and break the loop
while True:
this_page = self._api._get(url + "page=%d&per_page=%d" % (page, per_page), kwargs)
comments += this_page
if len(this_page) < per_page or "page" in kwargs:
break
page += 1
return [Comment(**c) for c in comments]
def create_reply(self, ticket_id, body, **kwargs):
url = "tickets/%d/reply" % ticket_id
data = {"body": body}
data.update(kwargs)
return Comment(**self._api._post(url, data=json.dumps(data)))
def list_comments(self, ticket_id):
url = "tickets/%d/conversations" % ticket_id
comments = []
for c in self._api._get(url):
comments.append(Comment(**c))
return comments
def create_note(self, ticket_id, body, **kwargs):
url = 'tickets/%d/notes' % ticket_id
data = {'body': body}
data.update(kwargs)
return Comment(**self._api._post(url, data=json.dumps(data)))