def get_servicedesk_tickets(request): status = request.GET.get('status') priority = request.GET.get('priority') type = request.GET.get('type') search = request.GET.get('search') count = request.GET.get('count') or BY_DEFAULT_RECORDS_PER_PAGE page_details = {} feedback_obects = get_feedbacks(request.user, status, priority, type, search) paginator = Paginator(feedback_obects, count) page = request.GET.get('page', 1) feedbacks = paginator.page(page) page_details['total_objects'] = paginator.count page_details['from'] = feedbacks.start_index() page_details['to'] = feedbacks.end_index() brand_departments = get_brand_departments() department_sub_categories= get_subcategories() training_material = get_model('Service').objects.filter(service_type__name=Services.SERVICE_DESK) if len(training_material)>0: training_material = training_material[0].training_material_url else: training_material = None return render(request, 'service-desk/tickets.html', {"feedbacks" : feedbacks, "status": utils.get_list_from_set(FEEDBACK_STATUS), "types": utils.get_list_from_set(FEEDBACK_TYPE), "priorities": utils.get_list_from_set(DEMO_PRIORITY), "pagination_links": PAGINATION_LINKS, "page_details": page_details, "departments": brand_departments, "department_sub_categories" : department_sub_categories, "record_showing_counts": RECORDS_PER_PAGE, "training_material" : training_material, "filter_params": {'status': status, 'priority': priority, 'type': type, 'count': str(count), 'search': search}} )
def service_desk(request): status = request.GET.get('status') priority = request.GET.get('priority') type = request.GET.get('type') search = request.GET.get('search') count = request.GET.get('count') or BY_DEFAULT_RECORDS_PER_PAGE page_details = {} feedback_obects = get_feedbacks(request.user, status, priority, type, search) paginator = Paginator(feedback_obects, count) page = request.GET.get('page', 1) feedbacks = paginator.page(page) page_details['total_objects'] = paginator.count page_details['from'] = feedbacks.start_index() page_details['to'] = feedbacks.end_index() groups = utils.stringify_groups(request.user) brand_departments = get_brand_departments() training_material = get_model('Service').objects.filter(service_type__name=Services.SERVICE_DESK) department_sub_categories= get_subcategories() if len(training_material)>0: training_material = training_material[0].training_material_url else: training_material = None if request.method == 'GET': template = 'portal/feedback_details.html' data = None if request.user.groups.filter(name=Roles.DEALERS).exists(): data = get_model('ServiceAdvisor').objects.active_under_dealer(request.user) else: data = get_model('ServiceAdvisor').objects.active_under_asc(request.user) dealer_asc_details = get_model('UserProfile').objects.get(user__username=request.user) return render(request, template, {"feedbacks" : feedbacks, 'active_menu': 'support', "data": data, 'groups': groups, "status": utils.get_list_from_set(FEEDBACK_STATUS), "pagination_links": PAGINATION_LINKS, "page_details": page_details, "departments": brand_departments, "department_sub_categories" : department_sub_categories, "record_showing_counts": RECORDS_PER_PAGE, "types": utils.get_list_from_set(FEEDBACK_TYPE), "priorities": utils.get_list_from_set(DEMO_PRIORITY), "training_material" : training_material, "dealer_asc" : dealer_asc_details, "filter_params": {'status': status, 'priority': priority, 'type': type, 'count': str(count), 'search': search}} ) else: return HttpResponseBadRequest()