def view_ticket(request):
ticket_req = request.GET.get('ticket', '')
email = request.GET.get('email', '')
if email != request.user.email:
raise Http404
if ticket_req and email:
queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
try:
ticket = Ticket.objects.get(
id=ticket_id, submitter_email__iexact=request.user.email)
except ObjectDoesNotExist:
error_message = _(
'Invalid ticket ID or e-mail address. Please try again.')
return render(
request, 'helpdesk/public_view_form.html', {
'ticket': False,
'email': email,
'error_message': error_message,
'helpdesk_settings': helpdesk_settings,
})
else:
if request.user.is_staff:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
if 'close' in request.GET:
redirect_url += '?close'
return HttpResponseRedirect(redirect_url)
if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status':
Ticket.CLOSED_STATUS,
'public':
1,
'title':
ticket.title,
'comment':
_('Submitter accepted resolution and closed ticket'),
}
if ticket.assigned_to:
request.POST['owner'] = ticket.assigned_to.id
request.GET = {}
return update_ticket(request, ticket_id, public=True)
# redirect user back to this ticket if possible.
redirect_url = ''
if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
return render(
request, 'helpdesk/public_view_ticket.html', {
'ticket': ticket,
'helpdesk_settings': helpdesk_settings,
'next': redirect_url,
})
def view_ticket(request):
ticket_req = request.GET.get('ticket', '')
ticket = False
email = request.GET.get('email', '')
error_message = ''
if ticket_req and email:
queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
try:
ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
except:
ticket = False
error_message = _('Invalid ticket ID or e-mail address. Please try again.')
if ticket:
if request.user.is_staff:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
if 'close' in request.GET:
redirect_url += '?close'
return HttpResponseRedirect(redirect_url)
if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status': Ticket.CLOSED_STATUS,
'public': 1,
'title': ticket.title,
'comment': _('Submitter accepted resolution and closed ticket'),
}
if ticket.assigned_to:
request.POST['owner'] = ticket.assigned_to.id
request.GET = {}
return update_ticket(request, ticket_id, public=True)
# redirect user back to this ticket if possible.
redirect_url = ''
if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
redirect_url = reverse('helpdesk_view', args=[ticket_id])
return render(request, 'helpdesk/public_view_ticket.html',
{
'ticket': ticket,
'helpdesk_settings': helpdesk_settings,
'next': redirect_url,
})
return render(request, template_name='helpdesk/public_view_form.html',
context = {
'ticket': ticket,
'email': email,
'error_message': error_message,
'helpdesk_settings': helpdesk_settings,
})
def view_ticket(request):
ticket_req = request.GET.get('ticket', None)
email = request.GET.get('email', None)
key = request.GET.get('key', '')
if not (ticket_req and email):
if ticket_req is None and email is None:
return search_for_ticket(request)
else:
return search_for_ticket(request, _('Missing ticket ID or e-mail address. Please try again.'))
queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
try:
if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
else:
ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email, secret_key__iexact=key)
except (ObjectDoesNotExist, ValueError):
return search_for_ticket(request, _('Invalid ticket ID or e-mail address. Please try again.'))
if is_helpdesk_staff(request.user):
redirect_url = reverse('helpdesk:view', args=[ticket_id])
if 'close' in request.GET:
redirect_url += '?close'
return HttpResponseRedirect(redirect_url)
if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
from helpdesk.views.staff import update_ticket
# Trick the update_ticket() view into thinking it's being called with
# a valid POST.
request.POST = {
'new_status': Ticket.CLOSED_STATUS,
'public': 1,
'title': ticket.title,
'comment': _('Submitter accepted resolution and closed ticket'),
}
if ticket.assigned_to:
request.POST['owner'] = ticket.assigned_to.id
request.GET = {}
return update_ticket(request, ticket_id, public=True)
# redirect user back to this ticket if possible.
redirect_url = ''
if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
redirect_url = reverse('helpdesk:view', args=[ticket_id])
return render(request, 'helpdesk/public_view_ticket.html', {
'key': key,
'mail': email,
'ticket': ticket,
'helpdesk_settings': helpdesk_settings,
'next': redirect_url,
})
