def _close_ticket(obj, eng):
ticket_id = obj.extra_data.get(ticket_id_key, "")
if not ticket_id:
obj.log.error("No ticket ID found!")
return
if not rt_instance:
obj.log.error("No RT instance available. Skipping!")
obj.log.info("Was going to close ticket {ticket_id}".format(
ticket_id=ticket_id, ))
return
tickets.resolve_ticket(ticket_id)
def resolve_rt_ticket(endpoint, pid_value, ticket_id):
"""View to resolve an rt ticket"""
tickets.resolve_ticket(ticket_id)
return jsonify(success=True)
def resolve_rt_ticket(endpoint, pid_value, ticket_id):
"""View to resolve an rt ticket"""
tickets.resolve_ticket(ticket_id)
return jsonify(success=True)