def post(self):
data = TicketInfo.infoparser.parse_args()
ticket = TicketModel.find_by_ticketid(data['ticket_id'])
if ticket:
return {"message": "Ticket Found", "ticket": ticket.json()}, 200
return {"message": "Error while searching for ticket"}, 500
def put(self):
data = TicketUpdate.updateparser.parse_args()
ticket = TicketModel.find_by_ticketid(data['ticket_id'])
ticket.user_id = data['user_id']
ticket.agent_id = data['agent_id']
ticket.type = data['type']
ticket.time_created = data['time_created']
ticket.time_solved = data['time_solved']
ticket.user_confirm = data['user_confirm']
ticket.agent_confirm = data['agent_confirm']
ticket.solved = data['solved']
ticket.valid = data['valid']
try:
ticket.save_to_db()
except:
return {
"message":
"An error occured updating information of the ticket"
}, 500
return {"message": "Ticket information updated successfully"}, 201