def name_resolver(self, server_name_form=""):
tmpl = env.get_template('index_name_resolver.html')
host_name_dict = {}
if server_name_form:
host_name_dict = name_resolver_se.resolve_server_name(server_name_form)
return tmpl.render(server_name_form_to_tmpl=server_name_form, host_name_dict_to_tmpl=host_name_dict)
def generate_report_list(incidents_dict, group_incidents):
# result report list.
report_list = []
# get total number of incidents:
inc_cntr = 0
for inc in group_incidents: # element of group_incidents could be a list too.
if isinstance(inc, list):
inc_cntr += len(inc)
else:
inc_cntr += 1
# REPORT HEADER:
report_list.append("Total number of incidents: {0}\n".format(inc_cntr))
report_list.append("Action items for next shift: None\n")
# iterate over group_incidents list:
service_names_dict = {} # this will act like a cache for service name resolver.
for num, incident_numbers in enumerate(group_incidents, 1):
# one if result report item:
group_incidents_txt = ",".join(map(str, incident_numbers)) # list of inc_num to string with "," as a delimiter.
# parse details(trigger_summary_data) section:
trigger_summary_data = incidents_dict[incident_numbers[0]]['trigger_summary_data']
hostname_txt = ""
servicename_txt = ""
description_txt = ""
for k, v in trigger_summary_data.items():
if k in ["subject"]: # alert from nagios.
description_txt = v
elif k in ["HOSTNAME"]: # alert from nagios.
hostname_txt = v
elif k in ["description", "SERVICEDESC"]: # alert from NewRelic.
description_txt = v
# get ecomm hostname.
new_relic_host = re.search(r'(ip-\d{1,3}-\d{1,3}-\d{1,3}-\d{1,3})', v)
hostname_txt = new_relic_host.group(0) if new_relic_host else hostname_txt
# get ecomm service name.
ecomm_service = re.search(r'(eCommerce-\w*)', v)
servicename_txt = ecomm_service.group(0) if ecomm_service else servicename_txt
# try to resolve hostname.
# hostname could be like "us0101abs001" or "us0101abs001.tangome.gbl" or "ip-172-16-148-51" or None or something else.
if hostname_txt:
# hostname_parts = re.search(r'(\w{2})(\d{4})(\w{1,5})(\d{3}).*', hostname_txt)
hostname_parts = re.search(r'([a-z]{2})(\d{4})([a-z]{1,5})(\d+).*', hostname_txt)
if hostname_parts:
service_part = hostname_parts.group(3)
# debug.
# print(service_part)
# try to use cache:
if service_part in service_names_dict:
servicename_txt = service_names_dict[service_part]
# ask resolver:
else:
try:
service_names_dict[service_part] = name_resolver_se.resolve_server_name(service_part)['5Service Type'][0]
servicename_txt = service_names_dict[service_part]
except Exception:
service_names_dict[service_part] = ""
# debug.
# pp(service_names_dict)
# print(servicename_txt)
# BEGIN PRETTY PRINTING:
report_list.append("-" * 100)
report_list.append("{0}) Incident(s) number: {1}".format(num, group_incidents_txt))
# convert UTC to PDT and MSK timezones:
# report_list.append("Opened on: {0}".format(incidents_dict[incident_numbers[0]]['created_on']))
created_on_UTC = incidents_dict[incident_numbers[0]]['created_on']
created_on_PDT = convert_tz(created_on_UTC, 'UTC', 'US/Pacific')
created_on_MSK = convert_tz(created_on_UTC, 'UTC', 'Europe/Moscow')
report_list.append("Opened on: {1} | {2}".format(created_on_UTC, created_on_PDT, created_on_MSK))
report_list.append("Description: {0}".format(description_txt))
report_list.append("Host: {0}".format(hostname_txt))
report_list.append("Service: {0}".format(servicename_txt))
report_list.append("Status: {0}".format(incidents_dict[incident_numbers[0]]['status']))
# last_status_change_by = incidents_dict[incident_numbers[0]]['last_status_change_by']['name'] if incidents_dict[incident_numbers[0]]['last_status_change_by'] else 'auto'
# report_list.append("Last status changed by: {0}".format(last_status_change_by))
# report_list.append("Last status changed on: {0}".format(incidents_dict[incident_numbers[0]]['last_status_change_on']))
# report_list.append("Details:")
report_list.append("PD link: {0}".format(incidents_dict[incident_numbers[0]]['html_url']))
report_list.append('Details: None')
report_list.append('Ticket number: None')
report_list.append('Next actions: None')
report_list.append("-" * 100)
return report_list
