def __call__(self,
ticket_id,
get_articles=False,
get_dynamic_fields=False,
get_attachments=False,
*args,
**kwargs):
"""Get a ticket by id ; beware, TicketID != TicketNumber.
@param ticket_id : the TicketID of the ticket
@param get_articles : grab articles linked to the ticket
@param get_dynamic_fields : include dynamic fields in result
@param get_attachments : include attachments in result
@return a `Ticket`, Ticket.articles() will give articles if relevant.
Ticket.articles()[i].attachments() will return the attachments for
an article, wheres Ticket.articles()[i].save_attachments(<folderpath>)
will save the attachments of article[i] to the specified folder.
"""
params = {'TicketID': str(ticket_id)}
params.update(kwargs)
if get_articles:
params['AllArticles'] = True
if get_dynamic_fields:
params['DynamicFields'] = True
if get_attachments:
params['Attachments'] = True
ret = self.req('TicketGet', **params)
return TicketObject.from_xml(self._unpack_resp_one(ret))
def __call__(self, ticket_id, get_articles=False,
get_dynamic_fields=False,
get_attachments=False, *args, **kwargs):
"""Get a ticket by id ; beware, TicketID != TicketNumber.
@param ticket_id : the TicketID of the ticket
@param get_articles : grab articles linked to the ticket
@param get_dynamic_fields : include dynamic fields in result
@param get_attachments : include attachments in result
@return a `Ticket`, Ticket.articles() will give articles if relevant.
Ticket.articles()[i].attachments() will return the attachments for
an article, wheres Ticket.articles()[i].save_attachments(<folderpath>)
will save the attachments of article[i] to the specified folder.
"""
params = {'TicketID': str(ticket_id)}
params.update(kwargs)
if get_articles:
params['AllArticles'] = True
if get_dynamic_fields:
params['DynamicFields'] = True
if get_attachments:
params['Attachments'] = True
ret = self.req('TicketGet', **params)
return TicketObject.from_xml(self._unpack_resp_one(ret))
def test_ticket_from_xml_with_articles(self):
xml = etree.fromstring(SAMPLE_TICKET_W_ARTICLES)
t = Ticket.from_xml(xml)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.CustomerUserID, '*****@*****.**')
articles = t.articles()
self.assertIsInstance(articles, list)
self.assertEqual(len(articles), 1)
self.assertIsInstance(articles[0], Article)
self.assertEqual(articles[0].AgeTimeUnix, 863982)
def test_ticket_from_xml_with_articles(self):
xml = etree.fromstring(SAMPLE_TICKET_W_ARTICLES)
t = Ticket.from_xml(xml)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.CustomerUserID, '*****@*****.**')
articles = t.articles()
self.assertIsInstance(articles, list)
self.assertEqual(len(articles), 1)
self.assertIsInstance(articles[0], Article)
self.assertEqual(articles[0].AgeTimeUnix, 863982)
def test_ticket_from_xml(self):
xml = etree.fromstring(SAMPLE_TICKET)
t = Ticket.from_xml(xml)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.CustomerUserID, '*****@*****.**')
def test_ticket_from_xml(self):
xml = etree.fromstring(SAMPLE_TICKET)
t = Ticket.from_xml(xml)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.CustomerUserID, '*****@*****.**')
