def _parse_sections(self, case):
'''
Find available sections, format, and put in dictionary.
'''
try:
# Info (all cases should have this):
doc = u''
doc += '\n%s%s%s\n' % (Constants.BOLD,
Constants.CASE_DETAILS,
Constants.END)
doc += '%s%s%s\n' % (Constants.BOLD,
str(self.ruler * Constants.MAX_RULE),
Constants.END)
doc += '%-20s %-40s\n' % (Constants.CASE_NUMBER,
case.get_caseNumber())
doc += '%-20s %-40s\n' % (Constants.CASE_TYPE,
case.get_type())
doc += '%-20s %-40s\n' % (Constants.CASE_SEVERITY,
case.get_severity())
doc += '%-20s %-40s\n' % (Constants.CASE_STATUS,
case.get_status())
doc += '%-20s %-40s\n\n' % (Constants.CASE_AID,
case.get_alternateId())
doc += '%-20s %-40s\n' % (Constants.CASE_PROD,
case.get_product())
doc += '%-20s %-40s\n' % (Constants.CASE_VER,
case.get_version())
if case.get_entitlement() is None:
doc += '%-20s %-40s\n' % (Constants.CASE_SLA, ' ')
else:
doc += '%-20s %-40s\n' % (Constants.CASE_SLA,
case.get_entitlement().get_sla())
doc += '%-20s %-40s\n' % (Constants.CASE_OWNER,
case.get_contactName())
doc += '%-20s %-40s\n\n' % (Constants.CASE_RHOWN,
case.get_owner())
if case.group:
doc += '%-20s %-40s\n' % (Constants.CASE_GRP,
case.group.get_name())
else:
doc += '%-20s %-40s\n' % (Constants.CASE_GRP, 'None')
doc += '%-20s %-40s\n' % (Constants.CASE_OPENED,
common.iso8601tolocal(case.get_createdDate()))
doc += '%-20s %-40s\n' % (Constants.CASE_OPENEDBY,
case.get_createdBy())
doc += '%-20s %-40s\n' % (Constants.CASE_UPDATED,
common.iso8601tolocal(case.get_lastModifiedDate()))
doc += '%-20s %-40s\n\n' % (Constants.CASE_UPDATEDBY,
case.get_lastModifiedBy())
doc += '%-20s %-40s\n\n' % (Constants.CASE_SUMMARY,
case.get_summary())
disp_opt = DisplayOption(Constants.CASE_DETAILS,
'interactive_action')
self._submenu_opts.append(disp_opt)
self._sections[disp_opt] = doc
if common.is_interactive():
disp_opt = DisplayOption(Constants.CASE_MODIFY,
'interactive_action')
self._submenu_opts.append(disp_opt)
# Description
des = case.get_description()
if des is not None:
doc = u''
doc += '\n%s%s%s\n' % (Constants.BOLD,
Constants.CASE_DESCRIPTION,
Constants.END)
doc += '%s%s%s\n' % (Constants.BOLD,
str(self.ruler * Constants.MAX_RULE),
Constants.END)
doc += '%s\n' % des
disp_opt = DisplayOption(Constants.CASE_DESCRIPTION,
'interactive_action')
self._submenu_opts.append(disp_opt)
self._sections[disp_opt] = doc
# Comments
commentAry = case.get_comments()
num_comments = len(commentAry)
if commentAry is not None and num_comments > 0:
doc = u''
doc += '\n%s%s%s\n' % (Constants.BOLD,
Constants.CASE_DISCUSSION,
Constants.END)
doc += '%s%s%s\n' % (Constants.BOLD,
str(self.ruler * Constants.MAX_RULE),
Constants.END)
for i, cmt in enumerate(commentAry):
cmt_type = 'private'
if cmt.get_public():
cmt_type = 'public'
doc += '%-20s #%s %s(%s)%s\n' % \
(Constants.COMMENT, num_comments-i,
Constants.BOLD if cmt_type == 'private' else
Constants.END, cmt_type, Constants.END)
doc += '%-20s %-40s\n' % (Constants.CASE_CMT_AUTHOR,
cmt.get_lastModifiedBy())
doc += '%-20s %-40s\n\n' % (Constants.CASE_CMT_DATE,
common.iso8601tolocal(cmt.get_lastModifiedDate()))
doc += cmt.get_text()
doc += '\n\n%s%s%s\n\n' % (Constants.BOLD,
str('-' * Constants.MAX_RULE),
Constants.END)
disp_opt = DisplayOption(Constants.CASE_DISCUSSION,
'interactive_action')
self._submenu_opts.append(disp_opt)
self._sections[disp_opt] = doc
recommendAry = case.get_recommendations()
if recommendAry is not None and len(recommendAry) > 0:
doc = u''
doc += '\n%s%s%s\n' % (Constants.BOLD,
Constants.CASE_RECOMMENDATIONS,
Constants.END)
doc += '%s%s%s\n' % (Constants.BOLD,
str(self.ruler * Constants.MAX_RULE),
Constants.END)
# For de-duplication this is now in a helper module,
# generate_metadata will return the formatted doc for non-
# interactive prompts, plus the prompt for interactive users.
disp_opt, recdoc = recommendationprompter.generate_metadata(
recommendAry)
doc += recdoc
self._submenu_opts.append(disp_opt)
self._sections[disp_opt] = doc
# Get Attachments
disp_opt = DisplayOption(Constants.CASE_GET_ATTACH,
'interactive_action')
self._submenu_opts.append(disp_opt)
self._sections[disp_opt] = Constants.CASE_GET_ATTACH
# Add Attachment
disp_opt = DisplayOption(Constants.CASE_ADD_ATTACH,
'interactive_action')
self._submenu_opts.append(disp_opt)
self._sections[disp_opt] = Constants.CASE_ADD_ATTACH
# Comment
disp_opt = DisplayOption(Constants.CASE_ADD_COMMENT,
'interactive_action')
self._submenu_opts.append(disp_opt)
self._sections[disp_opt] = Constants.CASE_ADD_COMMENT
except Exception:
msg = _('ERROR: problem parsing the cases.')
print msg
logger.log(logging.WARNING, msg)
return False
return True
def non_interactive_action(self):
api = None
try:
api = apihelper.get_api()
case = api.im.makeCase()
case.summary = self._options['summary']
case.product = self._options['product']
case.version = self._options['version']
case.description = self._options['description']
case.severity = self._options['severity']
if self._options['casegroup']:
case.folderNumber = self._options['casegroupnumber']
if common.is_interactive():
line = raw_input(
_('Would see if there is a solution to this '
'problem before opening a support case? (y/N) '))
line = str(line).strip().lower()
if line == 'y':
recommendations = api.problems.diagnoseCase(case)
recprompt, recdoc = \
recommendationprompter.generate_metadata(
recommendations)
lh = LaunchHelper(GenericPrompt)
lh.run('', recprompt, prompt=_(\
'Selection (q returns to case creation menu): '))
line = raw_input(\
_('Would you still like to open the support'
' case? (Y/n) '))
if line.lower() == 'n':
print _('Thank you for using Red Hat Access')
return
cs = api.cases.add(case)
if cs.get_caseNumber() is None:
msg = _("ERROR: There was a problem creating your case.")
print msg
raise Exception(msg)
self._caseNumber = cs.get_caseNumber()
print '%s%s%s' % (Constants.BOLD, str(
'-' * Constants.MAX_RULE), Constants.END)
msg = _("Support case %s has successfully been opened.\n") % \
self._caseNumber
print msg
logger.log(logging.INFO, msg)
# Attach a file
if self._options['attachment']:
lh = LaunchHelper(AddAttachment)
lh.run('-c %s -d \'[RHST] File %s \' %s' %
(self._caseNumber,
os.path.basename(self._options['attachment']),
self._options['attachment']))
elif (os.geteuid() == 0):
sys.stdout.write(
_('Would you like Red Hat Support Tool to automatically generate and\n'
'attach a SoS report to %s now? (y/N) ') %
(self._caseNumber))
line = raw_input()
line = str(line).strip()
if line == 'y':
# retval = os.system('sosreport')
p = sub.Popen(['sosreport', '--batch'],
stdout=sub.PIPE,
stderr=sub.STDOUT)
output = p.communicate()[0].split('\n')
for out in output:
if '.tar.' in out:
path = str(out).strip()
lh = LaunchHelper(AddAttachment)
lh.run('-c %s %s' % (self._caseNumber, path))
break
else:
print _(
'Please attach a SoS report to support case %s. Create a SoS report as\n'
'the root user and execute the following command to attach the SoS report\n'
'directly to the case:\n'
' redhat-support-tool addattachment -c %s <path to sosreport>\n') % \
(self._caseNumber, self._caseNumber)
if not self._options['attachment']:
line = raw_input(
_('Would you like to attach a file to %s '
'at this time? (y/N) ') % self._caseNumber)
line = str(line).strip()
if line == 'y':
lh = LaunchHelper(AddAttachment)
lh.run('-c %s' % (self._caseNumber))
def non_interactive_action(self):
api = None
try:
api = apihelper.get_api()
case = api.im.makeCase()
case.summary = self._options['summary']
case.product = self._options['product']
case.version = self._options['version']
case.description = self._options['description']
case.severity = self._options['severity']
if self._options['casegroup']:
case.folderNumber = self._options['casegroupnumber']
if common.is_interactive():
line = raw_input(_('Would see if there is a solution to this '
'problem before opening a support case? (y/N) '))
line = str(line).strip().lower()
if line == 'y':
recommendations = api.problems.diagnoseCase(case)
recprompt, recdoc = \
recommendationprompter.generate_metadata(
recommendations)
lh = LaunchHelper(GenericPrompt)
lh.run('', recprompt, prompt=_(\
'Selection (q returns to case creation menu): '))
line = raw_input(\
_('Would you still like to open the support'
' case? (Y/n) '))
if line.lower() == 'n':
print _('Thank you for using Red Hat Access')
return
cs = api.cases.add(case)
if cs.get_caseNumber() is None:
msg = _("ERROR: There was a problem creating your case.")
print msg
raise Exception(msg)
self._caseNumber = cs.get_caseNumber()
print '%s%s%s' % (Constants.BOLD,
str('-' * Constants.MAX_RULE),
Constants.END)
msg = _("Support case %s has successfully been opened.\n") % \
self._caseNumber
print msg
logger.log(logging.INFO, msg)
# Attach a file
if self._options['attachment']:
lh = LaunchHelper(AddAttachment)
lh.run('-c %s -d \'[RHST] File %s \' %s' % (
self._caseNumber,
os.path.basename(self._options['attachment']),
self._options['attachment']))
elif (os.geteuid() == 0):
sys.stdout.write(_(
'Would you like Red Hat Support Tool to automatically generate and\n'
'attach a SoS report to %s now? (y/N) ') % (self._caseNumber))
line = raw_input()
line = str(line).strip()
if line == 'y':
# retval = os.system('sosreport')
p = sub.Popen(['sosreport', '--batch'],
stdout=sub.PIPE, stderr=sub.STDOUT)
output = p.communicate()[0].split('\n')
for out in output:
if '.tar.' in out:
path = str(out).strip()
lh = LaunchHelper(AddAttachment)
lh.run('-c %s %s' % (self._caseNumber, path))
break
else:
print _(
'Please attach a SoS report to support case %s. Create a SoS report as\n'
'the root user and execute the following command to attach the SoS report\n'
'directly to the case:\n'
' redhat-support-tool addattachment -c %s <path to sosreport>\n') % \
(self._caseNumber, self._caseNumber)
if not self._options['attachment']:
line = raw_input(_('Would you like to attach a file to %s '
'at this time? (y/N) ') % self._caseNumber)
line = str(line).strip()
if line == 'y':
lh = LaunchHelper(AddAttachment)
lh.run('-c %s' % (self._caseNumber))
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
self._sections[disp_opt] = doc
recommendAry = case.get_recommendations()
if recommendAry is not None and len(recommendAry) > 0:
doc = u''
doc += '\n%s%s%s\n' % (Constants.BOLD,
Constants.CASE_RECOMMENDATIONS,
Constants.END)
doc += '%s%s%s\n' % (Constants.BOLD,
str(self.ruler * Constants.MAX_RULE),
Constants.END)
# For de-duplication this is now in a helper module,
# generate_metadata will return the formatted doc for non-
# interactive prompts, plus the prompt for interactive users.
disp_opt, recdoc = recommendationprompter.generate_metadata(
recommendAry)
doc += recdoc
self._submenu_opts.append(disp_opt)
self._sections[disp_opt] = doc
# Get Attachments
disp_opt = DisplayOption(Constants.CASE_GET_ATTACH,
'interactive_action')
self._submenu_opts.append(disp_opt)
self._sections[disp_opt] = Constants.CASE_GET_ATTACH
# Add Attachment
disp_opt = DisplayOption(Constants.CASE_ADD_ATTACH,
'interactive_action')
