def remind_close_incident(incident: Incident):
try:
comms_channel = CommsChannel.objects.get(incident=incident)
if not incident.is_closed():
comms_channel.post_in_channel(
":timer_clock: This incident has been running a long time. Can it be closed now? Remember to pin important messages in order to create the timeline."
)
except CommsChannel.DoesNotExist:
pass
def remind_update_status(incident: Incident):
try:
comms_channel = CommsChannel.objects.get(incident=incident)
if not incident.is_closed():
user_to_notify = incident.lead or incident.reporter
comms_channel.post_in_channel(
f":timer_clock: <@{user_to_notify.external_id}>, this incident has been running a long time."
" Have you updated the proper notification channels? Remember to notify status updates in twitter and status page"
)
except CommsChannel.DoesNotExist:
pass
def close_incident(incident: Incident, user_id: str, message: str):
comms_channel = CommsChannel.objects.get(incident=incident)
if incident.is_closed():
comms_channel.post_in_channel(
f"This incident was already closed at {incident.end_time.strftime('%Y-%m-%d %H:%M:%S')}"
)
return True, None
incident.end_time = datetime.now()
incident.save()
comms_channel.post_in_channel(f"This incident has been closed! 📖 -> 📕")
return True, None
def remind_close_incident(incident: Incident):
# Only remind on weekdays (weekday returns an ordinal indexed from 0 on Monday)
if datetime.now().weekday() in (5, 6):
return
try:
comms_channel = CommsChannel.objects.get(incident=incident)
if not incident.is_closed():
user_to_notify = incident.lead or incident.reporter
comms_channel.post_in_channel(
f":timer_clock: <@{user_to_notify.external_id}>, this incident has been running a long time."
" Can it be closed now? Remember to pin important messages in order to create the timeline."
)
except CommsChannel.DoesNotExist:
pass
def prompt_incident_report(sender, instance: Incident, **kwargs):
"""
Prompt incident lead to complete a report when an incident is closed.
"""
try:
prev_state = Incident.objects.get(pk=instance.pk)
except Incident.DoesNotExist:
# Incident hasn't been saved yet, nothing to do here.
return
if instance.is_closed() and not prev_state.is_closed():
user_to_notify = instance.lead or instance.reporter
doc_url = urljoin(
settings.SITE_URL,
reverse('incident_doc', kwargs={'incident_id': instance.pk})
)
settings.SLACK_CLIENT.send_message(
user_to_notify.external_id, f"👋 Don't forget to fill out an incident report here: {doc_url}")
def prompt_incident_report(sender, instance: Incident, **kwargs):
"""
Prompt incident lead to complete a report when an incident is closed.
"""
try:
prev_state = Incident.objects.get(pk=instance.pk)
except Incident.DoesNotExist:
# Incident hasn't been saved yet, nothing to do here.
return
if instance.is_closed() and not prev_state.is_closed():
user_to_notify = instance.lead or instance.reporter
doc_url = urljoin(
settings.SITE_URL,
reverse("incident_doc", kwargs={"incident_id": instance.pk}),
)
settings.SLACK_CLIENT.send_message(
user_to_notify.external_id,
f"👋 Don't forget to fill out an incident report <https://signal-ai.getoutline.com/doc/incident-logbook-wL5JK4hyTr|on the wiki>. The <{doc_url}|incident doc> may help with that.",
)
def remind_update(incident: Incident):
update = StatusUpdate.objects.filter(
incident=incident).order_by("timestamp").first()
if update is not None:
if update.timestamp < datetime.datetime.now() - datetime.timedelta(
minutes=60):
logger.info("The last update was over 1h ago")
try:
comms_channel = CommsChannel.objects.get(incident=incident)
if not incident.is_closed():
user_to_notify = incident.lead
settings.SLACK_CLIENT.send_ephemeral_message(
comms_channel.channel_id,
user_to_notify.external_id,
"The last update was over 1h ago. To provide a new update use the command:\n `/%s update [text]`"
% settings.SLACK_SLASH_COMMAND,
)
except CommsChannel.DoesNotExist:
pass
else:
logger.info("The last update is not older than 60 minutes")
