import sys
import re
from rt2jira import jira, config, pp, logger, JIRAError, syslog, resolve
rt2jira_regex = re.compile('From: rt2jira\n')
action_regex = re.compile('Action: (.*)\n')
tid_regex = re.compile('Ticket ID: (.*?)(\r|)\n')
# Get the set of tickets that have been inactive for a set amount of time.
jira_results = jira.search_issues('project = ' + config.get('jira', 'project') + ' AND component = "' + config.get('jira', 'component') + '" AND status in ("Open") AND createdDate <= startOfDay(-' + config.get('jira', 'auto_resolve_after_days') + 'd) ORDER BY created ASC', maxResults=False)
try:
for jira_issue in jira_results:
logger.info('Processing Ticket (' + jira_issue.key + ')')
syslog.syslog(syslog.LOG_INFO, 'Processing Ticket (' + jira_issue.key + ')')
# Next, obtain all current comments on the JIRA ticket.
jira_comments = jira.comments(jira_issue)
ticket_acted_upon = False
for existing_comment in jira_comments:
action_match = action_regex.search(existing_comment.body)
tid_match = tid_regex.search(existing_comment.body)
ticket_id = None
if tid_match and (len(tid_match.groups()) >= 1):
ticket_id = tid_match.group(1)
if jira_issue.fields.assignee:
ticket_acted_upon = True
return output
# Requestor regex format.
from_regex = re.compile('From: (.*?\@FireEye\.com)(\r|)\n')
# KB Notified regex format.
kb_notified_regex = re.compile('KB Notified: (.*?\@FireEye\.com)(?:\r|)(?:\n|)')
# Get the set of tickets that require an auto reply.
jira_results = jira.search_issues('project = ' + config.get('jira', 'project') + ' AND component = "' + config.get('jira', 'component') + '" AND labels in ("' + config.get('jira', 'new_issue_label') + '", "' + config.get('jira', 'new_comment_label') + '") ORDER BY created ASC', maxResults=False)
try:
for jira_issue in jira_results:
logger.info('Processing JIRA Ticket (' + jira_issue.key + ')')
syslog.syslog(syslog.LOG_INFO, 'Processing JIRA Ticket (' + jira_issue.key + ')')
# Get the original RT ticket ID.
ticket_id = None
fields_dict = config_get_dict(config, 'jira', 'create_fields')
if fields_dict != {}:
for k,v in fields_dict.iteritems():
try:
if 'ticket_id' in v:
ticket_id = eval('jira_issue.fields.' + k)
except:
continue
if not ticket_id:
logger.warn('Unable to find equivalent RT ticket ID in JIRA: ' + jira_issue.key)
syslog.syslog(syslog.LOG_WARNING, 'Unable to find equivalent RT ticket ID in JIRA: ' + jira_issue.key)
# KB Notified regex format.
kb_notified_regex = re.compile(
'KB Notified: (.*?\@FireEye\.com)(?:\r|)(?:\n|)')
# Get the set of tickets that require an auto reply.
jira_results = jira.search_issues(
'project = ' + config.get('jira', 'project') + ' AND component = "' +
config.get('jira', 'component') + '" AND labels in ("' +
config.get('jira', 'new_issue_label') + '", "' +
config.get('jira', 'new_comment_label') + '") ORDER BY created ASC',
maxResults=False)
try:
for jira_issue in jira_results:
logger.info('Processing JIRA Ticket (' + jira_issue.key + ')')
syslog.syslog(syslog.LOG_INFO,
'Processing JIRA Ticket (' + jira_issue.key + ')')
# Get the original RT ticket ID.
ticket_id = None
fields_dict = config_get_dict(config, 'jira', 'create_fields')
if fields_dict != {}:
for k, v in fields_dict.iteritems():
try:
if 'ticket_id' in v:
ticket_id = eval('jira_issue.fields.' + k)
except:
continue
if not ticket_id:
logger.warn('Unable to find equivalent RT ticket ID in JIRA: ' +
jira_issue.key)
rt2jira_regex = re.compile('From: rt2jira\n')
action_regex = re.compile('Action: (.*)\n')
tid_regex = re.compile('Ticket ID: (.*?)(\r|)\n')
# Get the set of tickets that have been inactive for a set amount of time.
jira_results = jira.search_issues(
'project = ' + config.get('jira', 'project') + ' AND component = "' +
config.get('jira', 'component') +
'" AND status in ("Open") AND createdDate <= startOfDay(-' +
config.get('jira', 'auto_resolve_after_days') + 'd) ORDER BY created ASC',
maxResults=False)
try:
for jira_issue in jira_results:
logger.info('Processing Ticket (' + jira_issue.key + ')')
syslog.syslog(syslog.LOG_INFO,
'Processing Ticket (' + jira_issue.key + ')')
# Next, obtain all current comments on the JIRA ticket.
jira_comments = jira.comments(jira_issue)
ticket_acted_upon = False
for existing_comment in jira_comments:
action_match = action_regex.search(existing_comment.body)
tid_match = tid_regex.search(existing_comment.body)
ticket_id = None
if tid_match and (len(tid_match.groups()) >= 1):
ticket_id = tid_match.group(1)
if jira_issue.fields.assignee:
ticket_acted_upon = True