def delete(self, request, *args, **kwargs):
"""
删除工单，仅用于管理员干预处理工单，loonflow管理后台的功能
:param request:
:param args:
:param kwargs:
:return:
"""
# 校验工单权限
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
json_str = request.body.decode('utf-8')
suggestion = ''
if json_str:
request_data_dict = json.loads(json_str)
suggestion = request_data_dict.get('suggestion')
flag, result = ticket_base_service_ins.ticket_admin_permission_check(ticket_id, username)
if flag is False:
return api_response(-1, result, {})
flag, result = ticket_base_service_ins.delete_ticket(ticket_id, username, suggestion)
if flag is False:
return api_response(-1, result, {})
else:
return api_response(0, '', {})
def put(self, request, *args, **kwargs):
"""
修改工单状态
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'patch参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
state_id = request_data_dict.get('state_id')
suggestion = request_data_dict.get('suggestion', '')
app_name = request.META.get('HTTP_APPNAME')
# 调用来源应用是否有此工单对应工作流的权限校验
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
# 强制修改工单状态需要对应工作流的管理员或者超级管理员
flag, result = ticket_base_service_ins.ticket_admin_permission_check(ticket_id, username)
if flag is False:
return api_response(-1, result, {})
flag, result = ticket_base_service_ins.update_ticket_state(ticket_id, state_id, username, suggestion)
if flag is False:
return api_response(-1, result, {})
else:
return api_response(0, '', {})
def post(self, request, *args, **kwargs):
"""
转交操作会直接修改工单处理人，且工单状态不变，所以在使用的时候可以在前端做些提醒 避免用户把工单直接转交给下个人，从而干扰了工单的正常流转(
如用户提交了一个请假单，部门TL审批状态下，tl本来应该点击"同意"，工单会自动流转到财务人员审批状态。 应该避免tl直接将工单转交给了某个财务)。这个地方后续会考虑怎么优化下，目前先在前端做提醒
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
target_username = request_data_dict.get('target_username', '')
suggestion = request_data_dict.get('suggestion', '')
from_admin = request_data_dict.get('from_admin', 0)
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(
app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, {})
if from_admin:
flag, result = ticket_base_service_ins.ticket_admin_permission_check(
ticket_id, username)
if flag is False:
return api_response(-1, result, {})
else:
# 非管理员操作，校验用户是否有处理权限
flag, result = ticket_base_service_ins.ticket_handle_permission_check(
ticket_id, username)
if flag is False:
return api_response(-1, result, {})
if result.get('permission') is False:
return api_response(-1, result.get('msg'), {})
result, msg = ticket_base_service_ins.deliver_ticket(
ticket_id, username, target_username, suggestion)
if result:
code, msg, data = 0, msg, result
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
