def connect_dgf():
response = VoiceResponse()
farward_to = ccConfig['settings']['GDF_connection']
# print(farward_to)
response.dial(farward_to, action=url_for('quit_call'))
# print(farward_to)
return str(response)
def sipfailover(request):
print(request)
dialSipResponseCode = ""
dialCallStatus = ""
response = VoiceResponse()
dial = Dial()
if request.method == 'GET':
ReqDict = request.GET
elif request.method == 'POST':
ReqDict = request.POST
print(ReqDict)
for i, v in ReqDict.items():
print('current item is ' + i + ' and value is ' + v)
if i == "DialSipResponseCode":
dialSipResponseCode = v
if i == "DialCallStatus":
dialCallStatus = v
if (int(dialSipResponseCode) > 299 or dialCallStatus == "failed"):
dial.sip(
'sip:[email protected];transport=tls'
)
response.append(dial)
return HttpResponse(response, content_type='text/xml')
def test_returns_laml(self):
from signalwire.voice_response import VoiceResponse, Dial
r = VoiceResponse()
r.say("Welcome to SignalWire!")
self.assertEqual(
str(r),
'<?xml version="1.0" encoding="UTF-8"?><Response><Say>Welcome to SignalWire!</Say></Response>'
)
def perform_action():
response = VoiceResponse()
gather = Gather(input='speech dtmf',
timeout=5,
num_digits=1,
action='/perform')
gather.say(
'Say balance or press 1 for your balance,say credit or press 2 for your credit card due date'
)
response.append(gather)
return response.to_xml()
def lookup_session():
# Initialize SignalWire Client
client = signalwire_client(
os.environ['SIGNALWIRE_PROJECT'],
os.environ['SIGNALWIRE_TOKEN'],
signalwire_space_url=os.environ['SIGNALWIRE_SPACE'])
# Read proxy number from request
proxy_number = request.values.get("To")
# Read participant number from request
leg_1 = request.values.get("From")
# read proxy sessions from json file
with open('proxy_sessions.json') as f:
sessions = json.load(f)
# Lookup session, find session that has proxy number and participant that matches
for session in sessions:
# Lookup the second session participant, if A is calling
if session["Proxy_Number"] == proxy_number and session[
"Participant_A_Number"] == leg_1:
leg_2 = session["Participant_B_Number"]
found = True
break
# Lookup the second session participant, if B is calling
elif session["Proxy_Number"] == proxy_number and session[
"Participant_B_Number"] == leg_1:
leg_2 = session["Participant_A_Number"]
found = True
break
# We did not find anything yet
found = False
if found == True:
# Check if a CallSid exists, if it does, it is a voice call
if "CallSid" in request.values.keys():
# Bridge legs voice
response = VoiceResponse()
response.dial(leg_2, callerId=proxy_number)
return str(response)
# Check if a MessageSid exists, if it does it is a text message
elif "MessageSid" in request.values.keys():
# Send a message, with challenge code to phone number provided.
message = client.messages.create(from_=proxy_number,
body=request.values.get("Body"),
to=leg_2)
return "200"
else:
# No session found
response = VoiceResponse()
response.say(
"We are sorry but your call can not be completed at this time. Good Bye!"
)
return str(response)
def call_2fa():
# Read in passed digits from request
auth_code = request.values.get('auth_code')
# Prepare a voice response
response = VoiceResponse()
# Voice responses, TTS message
response.say('Your authorization code is: ' + auth_code)
response.say('Repeating...')
response.say('Your authorization code is: ' + auth_code)
response.say('Thank you for calling, GoodBye!')
# return voice response LaML
return str(response)
def perform_action():
response = VoiceResponse()
speech = request.form.get('SpeechResult')
digits = request.form.get('Digits')
replace = ''
if (speech == 'balance' or digits == '1'):
response.say('Your balance is: PLACEHOLDER')
replace = '<say-as interpret-as="currency">' + get_balance(
) + '</say-as>'
if (speech == 'credit' or digits == '2'):
response.say('Your credit card is due: PLACEHOLDER')
replace = '<say-as interpret-as="date" format="mdy">' + get_credit_card_due_date(
) + '</say-as>'
else:
response.redirect('/ask')
return response.to_xml().replace('PLACEHOLDER', replace)
def get_menu():
response = VoiceResponse()
# read menus from config
menus = ccConfig['settings']['menus']
# check to see if a default menu was specified, else default to "main"
menu = request.values.get("menu")
if menu not in menus:
menu = "main"
# read input_type variable
input_type = request.values.get("input_type")
# check if user input was provided via dtmf entry
if input_type == "dtmf":
# get digits pressed at menu
digits = request.values.get("Digits")
input_action = menus[menu][digits]["action"]
response.redirect(url=input_action)
response.hangup()
else:
# no user input was detected, so lets present a menu
gather = Gather(action='/get_menu' + "?menu=" + menu,
input='dtmf',
timeout="5",
method='POST',
numDigits="1")
# loop through menus and generate menu options
for key in menus[menu]:
print(key, '->', menus[menu][key]["verbiage"])
gather.say(menus[menu][key]["verbiage"],
voice=ccConfig['settings']['textToSpeech']['voice'])
# add menu to response
response.append(gather)
response.hangup()
# return response
return str(response)
def dial_conference(conferenceName,
muted=False,
beep=True,
startConferenceOnEnter=True,
endConferenceOnExit=False,
statusCallbackEvent="start end join leave speaker",
statusCallback=HOSTNAME + "/conference_event",
statusCallbackMethod="POST"):
response = VoiceResponse()
response.say("Dialing " + conferenceName + " one moment please...",
voice=ccConfig['settings']['textToSpeech']['voice'])
dial = Dial()
dial.conference(conferenceName,
muted=muted,
beep=beep,
startConferenceOnEnter=startConferenceOnEnter,
endConferenceOnExit=endConferenceOnExit,
statusCallbackEvent=statusCallbackEvent,
statusCallback=statusCallback,
statusCallbackMethod=statusCallbackMethod)
response.append(dial)
print(response)
# return response
return response
def transfer_call():
response = VoiceResponse()
farward_to = ccConfig['settings']['callTransferTo_']
# print(farward_to)
response.say("please wait your call is connecting....")
response.dial(farward_to, action=url_for('quit_call'))
print(farward_to)
return str(response)
def post_conference():
response = VoiceResponse()
# Check if announcment should be played
if ccConfig['settings']['enableExitSurvey']:
response.say(ccConfig['settings']['messages']['surveyEntryMessage'],
voice=ccConfig['settings']['textToSpeech']['voice'])
response.redirect(HOSTNAME + "/get_survey", Method="POST")
# Check if announcment should be played
if ccConfig['settings']['enableExitMessage']:
response.say(ccConfig['settings']['messages']['exitMessage'],
voice=ccConfig['settings']['textToSpeech']['voice'])
return str(response)
def dial_sip(request):
print(request)
dialSipResponseCode = ""
dialCallStatus = ""
response = VoiceResponse()
if request.method == 'GET':
ReqDict = request.GET
elif request.method == 'POST':
ReqDict = request.POST
URL = 'http://' + DOMAIN_NAME + ':' + PYTHON_PORT + '/sipfailover'
dial = Dial(action=URL)
for i, v in ReqDict.items():
print('current item is ' + i + ' and value is ' + v)
#
# Call routing happens here
#
# if you want to parse customer numbers
#if i == "From" and v == CELL_PHONE:
# print("your customer called in... sending to first sip endpoint");
# dial.sip(SIP_DIAL);
# if you want to parse dialed numbers
if i == "To" and v == SW_NUMBER_1:
print(
"random somebody dialed your SW number, sending to second sip endpoint"
)
dial.sip(SIP_DIAL)
elif i == "To" and v == SW_NUMBER_2:
print("your customer called in... sending to first sip endpoint")
dial.sip(SIP_FAILOVER)
response.append(dial)
return HttpResponse(response, content_type='text/xml')
def check_number():
response = VoiceResponse()
from_number = request.form.get('From')
if from_number not in get_blocklist():
response.redirect(
os.environ.get(
'REDIRECT_PATH',
'https://example.signalwire.com/laml-bins/55ab7685-e9c3-4449-b1f0-07ff083d041e'
))
else:
response.hangup()
return response.to_xml()
def start_voice():
response = VoiceResponse()
speech = request.form.get('SpeechResult')
digits = request.form.get('Digits')
print(speech)
print(digits)
if (speech == '1234' or digits == '1234'):
response.redirect('/ask')
else:
gather = Gather(input='speech dtmf', timeout=5, num_digits=4)
gather.say('Please say or enter your PIN')
response.append(gather)
return response.to_xml()
def voice_entry():
response = VoiceResponse()
response.say(
"Please leave a message at the beep. Press the pound key when finished."
)
response.record(finishOnKey="#",
maxLength="1",
action="/hangup",
transcribe="true",
transcribeCallback="/transcribe_webhook",
recordingStatusCallback="/recording_webhook")
# return response
return str(response)
def inbound_voice():
response = VoiceResponse()
# Check if call should be recorded
if ccConfig['settings']['enableRecording']:
enableRecording(str(request.values.get('CallSid')))
response.say(ccConfig['settings']['messages']['entryMessage'],
voice=ccConfig['settings']['textToSpeech']['voice'])
# Check if announcment should be played
if ccConfig['settings']['enableAnnouncment']:
response.say(ccConfig['settings']['messages']['announcmentMessage'],
voice=ccConfig['settings']['textToSpeech']['voice'])
# Redirect to the main menu set in config.json
response.redirect(HOSTNAME + "/get_menu?menu=" +
ccConfig['settings']['mainMenu'],
method="POST")
# return response
return str(response)
def enqueue(queueName,
action=HOSTNAME + "/enqueue_event",
method="POST",
waitUrl=HOSTNAME + "/wait_music_queue",
waitUrlMethod="POST"):
response = VoiceResponse()
response.say("Dialing " + queueName + " one moment please...",
voice=ccConfig['settings']['textToSpeech']['voice'])
response.enqueue(queueName,
action=action,
method=method,
waitUrl=waitUrl,
waitUrlMethod=waitUrlMethod)
print(response)
# return response
return response
def dial_verify():
# Initialize VoiceResponse
response = VoiceResponse()
if "SpeechResult" in request.values:
if request.values.get("SpeechResult") == "Yes.":
# Read the passed in number to dial from the request
number_to_dial = request.values.get("number_to_dial")
# Append the gather
response.dial(number_to_dial)
return str(response)
response.say("OK. Thank you for calling goodbye!")
return str(response)
def dial_sip(request):
dialSipResponseCode = ""
dialCallStatus = ""
response = VoiceResponse()
dial = Dial()
if request.method == 'GET':
ReqDict = request.GET
elif request.method == 'POST':
ReqDict = request.POST
print(ReqDict)
for i, v in ReqDict.items():
if i == "DialSipResponseCode":
dialSipResponseCode = v
if i == "DialCallStatus":
dialCallStatus = v
if (int(dialSipResponseCode) > 299 or dialCallStatus == "failed"):
dial.sip('sip:[email protected]')
response.append(dial)
else:
dial.sip('sip:[email protected]')
response.append(dial)
return HttpResponse(response, content_type='text/xml')
from signalwire.voice_response import VoiceResponse
r = VoiceResponse()
r.say("Welcome to SignalWire!")
print(str(r))
def get_voicemail():
response = VoiceResponse()
response.say('You have reached our voicemail, please leave a message.')
response.hangup()
return str(response)
def get_voicemail():
response = VoiceResponse()
response.say('You have reached our voicemail, please leave a message.',
voice=ccConfig['settings']['textToSpeech']['voice'])
response.hangup()
return str(response)
def get_survey():
response = VoiceResponse()
response.say('This is a survey placeholder...',
voice=ccConfig['settings']['textToSpeech']['voice'])
return str(response)
def dial_prompt():
# Initialize VoiceResponse
response = VoiceResponse()
# check if user input was provided via dtmf entry
if "SpeechResult" in request.values:
# Read speech result
speech_result = request.values.get("SpeechResult")
# Validate Number Provided
number = re.sub("[^0-9]", "", speech_result)
# Make E164
if len(number) == 11:
number = "+" + number
# Assume US Number, Make E164
elif len(number) == 10:
number = "+1" + number
# We did not determine a valide phone number
else:
response.say(
"I am sorry, I did not understand you. Please try again.",
voice="man")
response.redirect("/dial-prompt")
return str(response)
# Prompt user
gather = Gather(action='/dial-verify?number_to_dial=' + number,
input='speech',
speechTimeout="auto",
timeout="10",
method='GET')
# Append say to gather to produce TTS
gather.say("We detectected " + speech_result +
" Would you like me to connect you? ")
# Append the gather
response.append(gather)
# Hangup the call
response.hangup()
else:
# Prompt user
gather = Gather(action='/dial-prompt',
input='speech',
speechTimeout="auto",
timeout="10",
method='GET')
# Append say to gather to produce TTS
gather.say("What number would you like to dial?")
# Append the gather
response.append(gather)
# Hangup the call
response.hangup()
# return response
return str(response)
def wait_music_queue():
count = 0
if request.values.get('count'):
count = int(request.values.get('count')) + 1
response = VoiceResponse()
# Update the queueStats Logs
updateLogs('queueStats', request.values)
# Load the queueStatsMessage from config
queueStatsMessage = ccConfig['settings']['messages']['queueStatsMessage']
# Replace Template Vars With Values
queueStatsMessage = queueStatsMessage.replace(
"%QueuePosition%", str(request.values.get("QueuePosition")))
queueStatsMessage = queueStatsMessage.replace(
"%CurrentQueueSize%", str(request.values.get("CurrentQueueSize")))
queueStatsMessage = queueStatsMessage.replace(
"%AvgQueueTime%", str(request.values.get("AvgQueueTime")))
# If enabled play queueStats to caller on hold
response.say(queueStatsMessage,
voice=ccConfig['settings']['textToSpeech']['voice'])
if ccConfig['settings']['enableWaitingAds']:
if count < len(ccConfig['settings']['waitingAds']):
response.play(ccConfig['settings']['waitingAds'][count])
else:
count = 0
response.play(ccConfig['settings']['waitingAds'][count])
if ccConfig['settings']['enableWaitingMusic']:
for music in ccConfig['settings']['waitingMusics']:
response.play(music)
response.redirect(HOSTNAME + "/wait_music_queue?count=" + str(count),
method="POST")
return str(response)
def hangup():
response = VoiceResponse()
response.say('Thank you! Good Bye!')
response.hangup()
return str(response)
def get_menu():
response = VoiceResponse()
# read menus from json file
with open('menus.json') as f:
menus = json.load(f)
# check to see if a default menu was specified, else default to "main"
menu = request.values.get("menu")
if menu not in menus:
menu = "main"
# read input_type variable
input_type = request.values.get("input_type")
# check if user input was provided via dtmf entry
if input_type == "dtmf":
# get digits pressed at menu
digits = request.values.get("Digits")
input_action = menus[menu][digits]["action"]
response.say("you pressed " + digits)
response.redirect(url=input_action)
response.hangup()
else:
# no user input was detected, so lets present a menu
gather = Gather(action='/get_menu' + "?menu=" + menu,
input='dtmf',
timeout="3",
method='GET')
# loop through menus and generate menu options
for key in menus[menu]:
print(key, '->', menus[menu][key]["verbiage"])
gather.say(menus[menu][key]["verbiage"])
# add menu to response
response.append(gather)
response.hangup()
# return response
return str(response)
def quit_call():
response = VoiceResponse()
response.say('Thank you for calling Eagle.net')
response.hangup()
return str(response)