def ticket_edit(request, ticket_id, response_format='html'):
"Ticket edit"
context = _get_default_context(request)
agent = context['agent']
ticket = get_object_or_404(Ticket, pk=ticket_id)
if not request.user.get_profile().has_permission(ticket, mode='w'):
return user_denied(request, message="You don't have access to this Ticket")
if request.POST:
if not 'cancel' in request.POST:
form = TicketForm(
request.user.get_profile(), None, agent, request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
else:
form = TicketForm(
request.user.get_profile(), None, agent, instance=ticket)
context.update({'form': form,
'ticket': ticket})
return render_to_response('services/ticket_edit', context,
context_instance=RequestContext(request), response_format=response_format)
def ticket_edit(request, ticket_id, response_format='html'):
"Ticket edit"
context = _get_default_context(request)
agent = context['agent']
ticket = get_object_or_404(Ticket, pk=ticket_id)
if not request.user.get_profile().has_permission(ticket, mode='w'):
return user_denied(request,
message="You don't have access to this Ticket")
if request.POST:
if not 'cancel' in request.POST:
form = TicketForm(request.user.get_profile(),
None,
agent,
request.POST,
instance=ticket)
if form.is_valid():
ticket = form.save()
return HttpResponseRedirect(
reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(
reverse('services_ticket_view', args=[ticket.id]))
else:
form = TicketForm(request.user.get_profile(),
None,
agent,
instance=ticket)
context.update({'form': form, 'ticket': ticket})
return render_to_response('services/ticket_edit',
context,
context_instance=RequestContext(request),
response_format=response_format)
def ticket_add(request, queue_id=None, response_format='html'):
"Ticket add"
context = _get_default_context(request)
agent = context['agent']
profile = request.user.get_profile()
queue = None
if queue_id:
queue = get_object_or_404(TicketQueue, pk=queue_id)
if not profile.has_permission(queue, mode='x'):
queue = None
if request.POST:
if not 'cancel' in request.POST:
ticket = Ticket(creator=profile)
if not agent:
if queue:
ticket.queue = queue
if queue.default_ticket_status:
ticket.status = queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module(
'treeio.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
ticket.priority = queue.default_ticket_priority
ticket.service = queue.default_service
else:
try:
conf = ModuleSetting.get_for_module(
'treeio.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module(
'treeio.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(
pk=long(conf.value))
except:
if 'queues' in context:
try:
ticket.queue = context['queues'][0]
except:
pass
try:
ticket.caller = profile.get_contact()
except:
pass
form = TicketForm(
profile, queue, agent, request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
ticket.set_user_from_request(request)
return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(reverse('services'))
else:
form = TicketForm(request.user.get_profile(), queue, agent)
context.update({'form': form, 'queue': queue})
return render_to_response('services/ticket_add', context,
context_instance=RequestContext(request), response_format=response_format)
def ticket_add(request, queue_id=None, response_format='html'):
"Ticket add"
context = _get_default_context(request)
agent = context['agent']
profile = request.user.get_profile()
queue = None
if queue_id:
queue = get_object_or_404(TicketQueue, pk=queue_id)
if not profile.has_permission(queue, mode='x'):
queue = None
if request.POST:
if not 'cancel' in request.POST:
ticket = Ticket(creator=profile)
if not agent:
if queue:
ticket.queue = queue
if queue.default_ticket_status:
ticket.status = queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module(
'treeio.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
ticket.priority = queue.default_ticket_priority
ticket.service = queue.default_service
else:
try:
conf = ModuleSetting.get_for_module(
'treeio.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module(
'treeio.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(
pk=long(conf.value))
except:
if 'queues' in context:
try:
ticket.queue = context['queues'][0]
except:
pass
try:
ticket.caller = profile.get_contact()
except:
pass
form = TicketForm(profile,
queue,
agent,
request.POST,
instance=ticket)
if form.is_valid():
ticket = form.save()
ticket.set_user_from_request(request)
return HttpResponseRedirect(
reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(reverse('services'))
else:
form = TicketForm(request.user.get_profile(), queue, agent)
context.update({'form': form, 'queue': queue})
return render_to_response('services/ticket_add',
context,
context_instance=RequestContext(request),
response_format=response_format)