def queue_add(request, response_format='html'): "Queue add" if not request.user.get_profile().is_admin('treeio.services'): return user_denied( request, message= "You don't have administrator access to the Service Support module" ) if request.POST: if not 'cancel' in request.POST: queue = TicketQueue() form = QueueForm(request.user.get_profile(), request.POST, instance=queue) if form.is_valid(): queue = form.save() queue.set_user_from_request(request) return HttpResponseRedirect( reverse('services_queue_view', args=[queue.id])) else: return HttpResponseRedirect(reverse('services_settings_view')) else: form = QueueForm(request.user.get_profile()) context = _get_default_context(request) context.update({'form': form}) return render_to_response('services/queue_add', context, context_instance=RequestContext(request), response_format=response_format)
def setUp(self): "Initial Setup" if not self.prepared: # Clean up first Object.objects.all().delete() User.objects.all().delete() # Create objects self.group, created = Group.objects.get_or_create(name='test') duser, created = DjangoUser.objects.get_or_create(username=self.username) duser.set_password(self.password) duser.save() self.user, created = User.objects.get_or_create(user=duser) self.user.save() perspective, created = Perspective.objects.get_or_create(name='default') perspective.set_default_user() perspective.save() ModuleSetting.set('default_perspective', perspective.id) self.contact_type = ContactType(name='test') self.contact_type.set_default_user() self.contact_type.save() self.contact = Contact(name='test', contact_type=self.contact_type) self.contact.set_default_user() self.contact.save() self.status = TicketStatus(name='TestStatus') self.status.set_default_user() self.status.save() self.queue = TicketQueue(name='TestQueue', default_ticket_status=self.status) self.queue.set_default_user() self.queue.save() self.ticket = Ticket(name='TestTicket', status=self.status, queue=self.queue) self.ticket.set_default_user() self.ticket.save() self.agent = ServiceAgent(related_user=self.user, available_from=datetime.time(9), available_to=datetime.time(17)) self.agent.set_default_user() self.agent.save() self.service = Service(name='test') self.service.set_default_user() self.service.save() self.sla = ServiceLevelAgreement(name='test', service=self.service, client=self.contact, provider=self.contact) self.sla.set_default_user() self.sla.save() self.client = Client() self.prepared = True
def test_model(self): "Test Services models" status = TicketStatus(name='TestStatus') status.save() self.assertNotEquals(status.id, None) queue = TicketQueue(name='TestQueue', default_ticket_status=status) queue.save() self.assertNotEquals(status.id, None) ticket = Ticket(name='TestTicket', status=status, queue=queue) ticket.save() self.assertNotEquals(ticket.id, None) ticket.delete() queue.delete() status.delete()
def setUp(self): "Initial Setup" if not self.prepared: # Clean up first Object.objects.all().delete() User.objects.all().delete() # Create objects try: self.group = Group.objects.get(name='test') except Group.DoesNotExist: Group.objects.all().delete() self.group = Group(name='test') self.group.save() try: self.user = DjangoUser.objects.get(username=self.username) self.user.set_password(self.password) try: self.profile = self.user.get_profile() except Exception: User.objects.all().delete() self.user = DjangoUser(username=self.username, password='') self.user.set_password(self.password) self.user.save() except DjangoUser.DoesNotExist: User.objects.all().delete() self.user = DjangoUser(username=self.username, password='') self.user.set_password(self.password) self.user.save() try: perspective = Perspective.objects.get(name='default') except Perspective.DoesNotExist: Perspective.objects.all().delete() perspective = Perspective(name='default') perspective.set_user(self.user.get_profile()) perspective.save() ModuleSetting.set('default_perspective', perspective.id) self.contact_type = ContactType(name='test') self.contact_type.set_default_user() self.contact_type.save() self.contact = Contact(name='test', contact_type=self.contact_type) self.contact.set_default_user() self.contact.save() self.status = TicketStatus(name='TestStatus') self.status.set_default_user() self.status.save() self.queue = TicketQueue(name='TestQueue', default_ticket_status=self.status) self.queue.set_default_user() self.queue.save() self.ticket = Ticket(name='TestTicket', status=self.status, queue=self.queue) self.ticket.set_default_user() self.ticket.save() self.agent = ServiceAgent(related_user=self.user.get_profile(), available_from=datetime.time(9), available_to=datetime.time(17)) self.agent.set_default_user() self.agent.save() self.service = Service(name='test') self.service.set_default_user() self.service.save() self.sla = ServiceLevelAgreement(name='test', service=self.service, client=self.contact, provider=self.contact) self.sla.set_default_user() self.sla.save() self.client = Client() self.prepared = True