import json
import os
from flask import Flask, Response, request
from twilio import twiml
from twilio.rest import TwilioRestClient, TwilioTaskRouterClient
ACCOUNT_SID = os.environ.get('TWILIO_ACCOUNT_SID', '')
AUTH_TOKEN = os.environ.get('TWILIO_AUTH_TOKEN', '')
SUPPORT_DESK_NUMBER = os.environ.get('SUPPORT_DESK_NUMBER', '')
WORKSPACE_SID = os.environ.get('WORKSPACE_SID', '')
WORKFLOW_SID = os.environ.get('WORKFLOW_SID', '')
client = TwilioRestClient(account=ACCOUNT_SID, token=AUTH_TOKEN)
tr_client = TwilioTaskRouterClient(account=ACCOUNT_SID, token=AUTH_TOKEN)
app = Flask(__name__)
@app.route('/')
def working():
return "Service desk up and running!"
@app.route('/call', methods=['GET', 'POST'])
def call():
r = twiml.Response()
r.enqueue('', workflowSid=WORKFLOW_SID)
return Response(str(r), content_type='application/xml')
@app.route('/assign', methods=['POST'])
def assign():
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient
# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
client = TwilioTaskRouterClient(account_sid, auth_token)
for task in client.tasks(workspace_sid).list(
TaskQueueSid="WQf855e98ad280d0a0a325628e24ca9627"
):
print(task.attributes)
for task in client.tasks(workspace_sid).list(AssignmentStatus="pending"):
print(task.attributes)
def setUp(self):
self.client = TwilioRestClient("ACCOUNT_SID", "AUTH_TOKEN")
self.task_router_client = TwilioTaskRouterClient(
"ACCOUNT_SID", "AUTH_TOKEN")
