def update_impact(incident: Incident, user_id: str, message: str):
# Easy case. No impact currently and one has been provided
if message and not incident.impact:
incident.impact = message
incident.save()
return True, f"{IMPACT_UPDATED_TITLE}{message}"
# Either no new impact has been provided, or one already exists
msg = block_kit.Message()
msg.add_block(
block_kit.Section(
block_id="update",
text=block_kit.Text(
f"{CURRENT_TITLE}{incident.impact or NO_IMPACT_TEXT}"),
accessory=block_kit.Button(CHANGE_BUTTON_TEXT,
UPDATE_CURRENT_IMPACT_ACTION,
value=incident.pk),
))
# if the user has supplied a message, provide the option for them to set it without
# retyping in the dialog
if message:
msg.add_block(
block_kit.Section(
block_id=PROPOSED_MESSAGE_BLOCK_ID,
text=block_kit.Text(f"{PROPOSED_TITLE}{message}"),
accessory=block_kit.Button(ACCEPT_PROPOSED_TEXT,
SET_NEW_IMPACT_ACTION,
value=incident.pk),
))
comms_channel = CommsChannel.objects.get(incident=incident)
msg.send(comms_channel.channel_id)
return True, None
def set_incident_lead(incident: Incident, user_id: str, message: str):
assignee = reference_to_id(message) or user_id
name = get_user_profile(assignee)["name"]
user, _ = ExternalUser.objects.get_or_create_slack(external_id=assignee,
display_name=name)
incident.lead = user
incident.save()
return True, None
def set_incident_lead(incident: Incident, user_id: str, message: str):
assignee = reference_to_id(message) or user_id
name = settings.SLACK_CLIENT.get_user_profile(assignee)['name']
user = GetOrCreateSlackExternalUser(external_id=assignee,
display_name=name)
incident.lead = user
incident.save()
return True, None
def set_severity(incident: Incident, user_id: str, message: str):
for sev_id, sev_name in Incident.SEVERITIES:
# look for sev name (e.g. critical) or sev id (1)
if (sev_name in message) or (sev_id in message):
incident.severity = sev_id
incident.save()
return True, None
return False, None
def set_severity(incident: Incident, user_id: str, message: str):
for sev_id, sev_name in Incident.SEVERITIES:
# look for sev name (e.g. critical) or sev id (1)
if (sev_name in message.lower()) or (sev_id in message.lower()):
incident.severity = sev_id
incident.save()
return add_status_update(
incident, user_id,
'Severity updated to ' + incident.severity_text())
return False, None
def set_incident_lead(incident: Incident, user_id: str, message: str):
assignee = get_user_profile_by_name(message)
name = assignee['name']
print(name)
user, _ = ExternalUser.objects.get_or_create_slack(
external_id=assignee['id'], display_name=name)
incident.lead = user
incident.save()
return add_status_update(incident, user_id,
'New lead is ' + incident.lead.full_name)
def close_incident(incident: Incident, user_id: str, message: str):
comms_channel = CommsChannel.objects.get(incident=incident)
if incident.is_closed():
comms_channel.post_in_channel(
f"This incident was already closed at {incident.end_time.strftime('%Y-%m-%d %H:%M:%S')}"
)
return True, None
incident.end_time = datetime.now()
incident.save()
comms_channel.post_in_channel(f"This incident has been closed! 📖 -> 📕")
return True, None
def update_impact(incident: Incident, user_id: str, message: str):
incident.impact = message
incident.save()
return True, None
def update_summary(incident: Incident, user_id: str, message: str):
incident.summary = message
incident.save()
return True, None
def mitigate_incident(incident: Incident, user_id: str, message: str):
incident.mitigated = True
incident.save()
return add_status_update(incident, user_id,
'Status changed to Mitigated - ' + message)
