ticket_id = None
if tid_match and (len(tid_match.groups()) >= 1):
ticket_id = tid_match.group(1)
if jira_issue.fields.assignee:
ticket_acted_upon = True
break
elif (not rt2jira_regex.search(existing_comment.body)) and action_match and (len(action_match.groups()) >= 1) and ('Correspondence added' in action_match.group(1) or 'Status changed' in action_match.group(1) or 'Taken by' in action_match.group(1) or (jira_issue.fields.customfield_16300 != ticket_id and 'Ticket created by' in action_match.group(1))):
logger.info('Ticket (' + jira_issue.key + ') was acted upon')
syslog.syslog(syslog.LOG_INFO, 'Ticket (' + jira_issue.key + ') was acted upon')
ticket_acted_upon = True
break
if ticket_acted_upon:
resolve(jira_issue, config.get('jira', 'resolve_resolution_name'), 'Auto resolving ticket after ' + config.get('jira', 'auto_resolve_after_days') + ' days, as it appears to be acted upon. Please reopen if this ticket is still active.')
else:
resolve(jira_issue, 'Task Dropped', 'Task dropped due to inactivity after ' + config.get('jira', 'auto_resolve_after_days') + ' days. Please reopen if further action is still required.')
except JIRAError as e:
logger.error('JIRA processing error occurred.')
syslog.syslog(syslog.LOG_ERR, 'JIRA processing error occurred.')
logger.error(e)
syslog.syslog(syslog.LOG_ERR, e)
sys.exit(1)
except:
logger.error('Unknown processing error occurred.')
syslog.syslog(syslog.LOG_ERR, 'Unknown processing error occurred.')
sys.exit(1)
if sanitized_summary:
logger.debug('JQL Search Terms: ' + sanitized_summary)
syslog.syslog(syslog.LOG_DEBUG, 'JQL Search Terms: ' + sanitized_summary)
# Check if JIRA ticket already exists.
related_jira_query = 'key != ' + jira_issue.key + ' AND project = ' + config.get('jira', 'project') + ' AND component = "' + config.get('jira', 'component') + '" AND text ~ "' + sanitized_summary + '" ORDER BY updated DESC'
related_jira_results = jira.search_issues('level IS EMPTY AND ' + related_jira_query, maxResults=config.getint('jira', 'auto_reply_max_results'))
# Recent search results.
recent_jira_query = 'key != ' + jira_issue.key + ' AND project = ' + config.get('jira', 'project') + ' AND component = "' + config.get('jira', 'component') + '" ORDER BY created DESC'
recent_jira_results = jira.search_issues('level IS EMPTY AND ' + recent_jira_query, maxResults=config.getint('jira', 'auto_reply_max_results'))
# Construct message to send to the requestors.
template_issue = jira.issue(config.get('jira', 'auto_reply_template_ticket'))
if not template_issue:
logger.error('Unable to find template issue specified: ' + config.get('jira', 'auto_reply_template_ticket'))
syslog.syslog(syslog.LOG_ERR, 'Unable to find template issue specified: ' + config.get('jira', 'auto_reply_template_ticket'))
sys.exit(1)
if not related_jira_query:
related_jira_query = ""
if not recent_jira_query:
recent_jira_query = ""
reply_message = template_issue.fields.description % {"jira_url_prefix": config.get('jira', 'jira_url_prefix'), "issue_key": jira_issue.key, "issue_summary": jira_issue.fields.summary, "related_results": format_search_results(related_jira_results), "recent_results": format_search_results(recent_jira_results), "related_query": quote_plus(related_jira_query), "recent_query": quote_plus(recent_jira_query)}
if len(requestors) > 0:
cc_addresses = ', '.join(list(requestors))
logger.debug('Sending auto-reply to (' + cc_addresses + ') for JIRA ticket (' + jira_issue.key + ')')
syslog.syslog(syslog.LOG_DEBUG, 'Sending auto-reply to (' + cc_addresses + ') for JIRA ticket (' + jira_issue.key + ')')
'level IS EMPTY AND ' + related_jira_query,
maxResults=config.getint('jira', 'auto_reply_max_results'))
# Recent search results.
recent_jira_query = 'key != ' + jira_issue.key + ' AND project = ' + config.get(
'jira', 'project') + ' AND component = "' + config.get(
'jira', 'component') + '" ORDER BY created DESC'
recent_jira_results = jira.search_issues(
'level IS EMPTY AND ' + recent_jira_query,
maxResults=config.getint('jira', 'auto_reply_max_results'))
# Construct message to send to the requestors.
template_issue = jira.issue(
config.get('jira', 'auto_reply_template_ticket'))
if not template_issue:
logger.error('Unable to find template issue specified: ' +
config.get('jira', 'auto_reply_template_ticket'))
syslog.syslog(
syslog.LOG_ERR, 'Unable to find template issue specified: ' +
config.get('jira', 'auto_reply_template_ticket'))
sys.exit(1)
if not related_jira_query:
related_jira_query = ""
if not recent_jira_query:
recent_jira_query = ""
reply_message = template_issue.fields.description % {
"jira_url_prefix": config.get('jira', 'jira_url_prefix'),
"issue_key": jira_issue.key,
"issue_summary": jira_issue.fields.summary,
logger.info('Ticket (' + jira_issue.key + ') was acted upon')
syslog.syslog(syslog.LOG_INFO,
'Ticket (' + jira_issue.key + ') was acted upon')
ticket_acted_upon = True
break
if ticket_acted_upon:
resolve(
jira_issue, config.get('jira', 'resolve_resolution_name'),
'Auto resolving ticket after ' +
config.get('jira', 'auto_resolve_after_days') +
' days, as it appears to be acted upon. Please reopen if this ticket is still active.'
)
else:
resolve(
jira_issue, 'Task Dropped',
'Task dropped due to inactivity after ' +
config.get('jira', 'auto_resolve_after_days') +
' days. Please reopen if further action is still required.')
except JIRAError as e:
logger.error('JIRA processing error occurred.')
syslog.syslog(syslog.LOG_ERR, 'JIRA processing error occurred.')
logger.error(e)
syslog.syslog(syslog.LOG_ERR, e)
sys.exit(1)
except:
logger.error('Unknown processing error occurred.')
syslog.syslog(syslog.LOG_ERR, 'Unknown processing error occurred.')
sys.exit(1)
