def createDiff( ticket_id ):
'''
HACK: need an indicator when the ticket was created lately
'''
diff = -1
if ticket_id != None:
created = Ticket(self.env, int(ticket_id)).time_created
now = datetime.now(created.tzinfo) # needs tzinfo!
created = datetime.combine( created.date(), created.time() )
now = datetime.combine( now.date(), now.time() )
diff = now - created
diff = diff.seconds + diff.days * 24 * 3600 # calculated here, to be compatible to python <2.7
return diff
