def modify_servicedesk_tickets(request, feedback_id):
host = get_current_site(request)
group_name = request.user.groups.filter(name__in=[Roles.SDMANAGERS, Roles.SDOWNERS, Roles.DEALERS, Roles.ASCS])
status = get_list_from_set(FEEDBACK_STATUS)
priority_types = get_list_from_set(DEMO_PRIORITY)
feedback_types = get_list_from_set(FEEDBACK_TYPE)
root_cause = get_list_from_set(ROOT_CAUSE)
feedback_obj = get_feedback(feedback_id, request.user)
servicedesk_users = get_servicedesk_users(designation=[Roles.SDOWNERS,Roles.SDMANAGERS, Roles.SDREADONLY] )
comments = get_comments(feedback_id)
if request.method == 'POST':
host = request.get_host()
ret = modify_feedback(feedback_obj, request.POST, request.user, host)
if feedback_obj:
return render(request, 'service-desk/ticket_modify.html',\
{"feedback": feedback_obj, "FEEDBACK_STATUS": status,\
"PRIORITY": priority_types,\
"FEEDBACK_TYPE": feedback_types,\
"ROOT_CAUSE" : root_cause,\
"group": group_name[0].name,\
'servicedeskuser': servicedesk_users,\
'comments': comments,\
'user':request.user
})
else:
return HttpResponseNotFound()
def modify_service_desk_ticket(self, request, **kwargs):
self.is_authenticated(request)
try:
brand = settings.BRAND
data = request.POST
feedback_obj = get_feedback(data['ticketId'], request.user)
host = request.get_host()
try:
modify_ticket = getattr(import_module('gladminds.{0}.services.service_desk.servicedesk_manager'.format(brand), 'modify_feedback'))
except Exception as ex:
modify_ticket = getattr(import_module('gladminds.core.services.service_desk.servicedesk_manager'), 'modify_feedback')
ret_value = modify_ticket(feedback_obj, data, request.user, host)
data = {'status' : ret_value}
return HttpResponse(json.dumps(data), content_type='application/json')
except Exception as ex:
LOG.error('Exception while modifying data : {0}'.format(ex))
return HttpResponseBadRequest()
