def test_queue(self):
d = Dial()
d.queue('TestQueueAttribute', url='', method='GET')
r = VoiceResponse()
r.append(d)
assert_equal(
self.strip(r),
'<?xml version="1.0" encoding="UTF-8"?><Response><Dial><Queue method="GET" url="">TestQueueAttribute</Queue></Dial></Response>'
)
def test_add_queue(self):
""" add a queue to a dial """
d = Dial()
d.queue('The Cute Queue')
r = VoiceResponse()
r.append(d)
assert_equal(
self.strip(r),
'<?xml version="1.0" encoding="UTF-8"?><Response><Dial><Queue>The Cute Queue</Queue></Dial></Response>'
)
def voice():
"""Respond to incoming phone calls with a menu of options"""
pprint(request.values) # kept for debugging purposes
resp = VoiceResponse()
agent = AGENTS.get(request.values.get("Caller"))
if "Digits" in request.values:
choice = request.values["Digits"]
if agent:
if choice == "1":
resp.say("You will get the next call.")
dial = Dial()
dial.queue(call_queue.name)
resp.append(dial)
else:
resp.say("Sorry, I don't understand that choice.")
else:
queue_size = call_queue.size()
if agent:
gather = Gather(num_digits=1)
gather.say(
f"Hello, {agent}. There are {queue_size} callers in the queue, press 1 to answer the next call"
)
resp.append(gather)
else:
# customer
resp.say(
f"There are {queue_size} people ahead of you. An agent will talk to you soon."
)
# in case you want to play a message before
# resp.play(
# 'http://com.twilio.sounds.music.s3.amazonaws.com/MARKOVICHAMP-Borghestral.mp3'
# )
resp.enqueue(call_queue.name)
# wait_url = 'http://demo.twilio.com/docs/voice.xml'
# If the caller doesn't select an option, redirect them into a loop
resp.redirect("/voice")
return str(resp)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.twiml.voice_response import VoiceResponse, Dial
r = VoiceResponse()
r.say("You will now be connected to the first caller in the queue.")
d = Dial()
d.queue("Queue Demo")
r.append(d)
r.redirect('http://example.org')
print(str(r))
from twilio.twiml.voice_response import Dial, Queue, VoiceResponse
response = VoiceResponse()
dial = Dial()
dial.queue('support', url='about_to_connect.xml')
response.append(dial)
print(response)
