def new(request): excludes = ['resolution'] if request.method == 'POST': form = TicketsForm(request.POST, exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id) if form.is_valid(): tic = form.save() if tic.keep_it_simple: tic.keep_it_simple = False tic.save(user=request.user) assigned = form.cleaned_data.get('assigned') if assigned: touch_ticket(assigned, tic.pk) for ele in form.changed_data: form.initial[ele] = '' remember_changes(request, form, tic) touch_ticket(request.user, tic.pk) mail_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_MAIL_RCPT) jabber_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_JABBER_RCPT) if form.cleaned_data.get('file_addition', False): return HttpResponseRedirect('/tickets/upload/%s/' % tic.pk) else: return HttpResponseRedirect('/tickets/view/%s/' % tic.pk) else: form = TicketsForm(exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id) form.fields['state'].queryset = form.fields['state'].queryset.exclude(type=2) return render(request, 'tickets/new.html', {'layout': 'horizontal', 'form': form})
def new(request): excludes = ['resolution'] if request.method == 'POST': form = TicketsForm(request.POST, exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id) if form.is_valid(): tic = form.save() if tic.keep_it_simple: tic.keep_it_simple = False tic.save(user=request.user) assigned = form.cleaned_data.get('assigned') if assigned: touch_ticket(assigned, tic.pk) for ele in form.changed_data: form.initial[ele] = '' remember_changes(request, form, tic) touch_ticket(request.user, tic.pk) mail_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_MAIL_RCPT) jabber_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_JABBER_RCPT) if form.cleaned_data.get('file_addition', False): return HttpResponseRedirect('/tickets/upload/%s/' % tic.pk) else: return HttpResponseRedirect('/tickets/view/%s/' % tic.pk) else: form = TicketsForm(exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id) form.fields['state'].queryset = form.fields['state'].queryset.exclude(type=2) return render(request, 'tickets/new.html', {'layout': 'horizontal', 'form': form})
def create(attributes={}, notify=True, **kwargs): """ array ticket.create(struct attributes={}, boolean notify=False) create a ticket, returning the new ticket in the same form as getTicket(). Requires a valid 'action' in attributes to support workflow. """ from yats.forms import TicketsForm excludes = ['resolution'] request = kwargs['request'] params = {} for key, value in attributes.iteritems(): params[TracNameTofieldName(key)] = value fakePOST = QueryDict(mutable=True) fakePOST.update(params) form = TicketsForm(fakePOST, exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id) if form.is_valid(): tic = form.save() if tic.keep_it_simple: tic.keep_it_simple = False tic.save(user=request.user) assigned = form.cleaned_data.get('assigned') if assigned: touch_ticket(assigned, tic.pk) for ele in form.changed_data: form.initial[ele] = '' remember_changes(request, form, tic) touch_ticket(request.user, tic.pk) if notify: mail_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_MAIL_RCPT) jabber_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_JABBER_RCPT) return get(tic.id, **kwargs) else: raise Exception('missing attributes')
def create(attributes={}, notify=True, **kwargs): """ array ticket.create(struct attributes={}, boolean notify=False) create a ticket, returning the new ticket in the same form as getTicket(). Requires a valid 'action' in attributes to support workflow. """ from yats.forms import TicketsForm excludes = ['resolution'] request = kwargs['request'] params = {} for key, value in attributes.iteritems(): params[TracNameTofieldName(key)] = value fakePOST = QueryDict(mutable=True) fakePOST.update(params) form = TicketsForm(fakePOST, exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id) if form.is_valid(): tic = form.save() if tic.keep_it_simple: tic.keep_it_simple = False tic.save(user=request.user) assigned = form.cleaned_data.get('assigned') if assigned: touch_ticket(assigned, tic.pk) for ele in form.changed_data: form.initial[ele] = '' remember_changes(request, form, tic) touch_ticket(request.user, tic.pk) if notify: mail_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_MAIL_RCPT) jabber_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_JABBER_RCPT) return get(tic.id, **kwargs) else: raise Exception('missing attributes')