def new(request):
excludes = ['resolution']
if request.method == 'POST':
form = TicketsForm(request.POST, exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id)
if form.is_valid():
tic = form.save()
if tic.keep_it_simple:
tic.keep_it_simple = False
tic.save(user=request.user)
assigned = form.cleaned_data.get('assigned')
if assigned:
touch_ticket(assigned, tic.pk)
for ele in form.changed_data:
form.initial[ele] = ''
remember_changes(request, form, tic)
touch_ticket(request.user, tic.pk)
mail_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_MAIL_RCPT)
jabber_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_JABBER_RCPT)
if form.cleaned_data.get('file_addition', False):
return HttpResponseRedirect('/tickets/upload/%s/' % tic.pk)
else:
return HttpResponseRedirect('/tickets/view/%s/' % tic.pk)
else:
form = TicketsForm(exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id)
form.fields['state'].queryset = form.fields['state'].queryset.exclude(type=2)
return render(request, 'tickets/new.html', {'layout': 'horizontal', 'form': form})
def new(request):
excludes = ['resolution']
if request.method == 'POST':
form = TicketsForm(request.POST, exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id)
if form.is_valid():
tic = form.save()
if tic.keep_it_simple:
tic.keep_it_simple = False
tic.save(user=request.user)
assigned = form.cleaned_data.get('assigned')
if assigned:
touch_ticket(assigned, tic.pk)
for ele in form.changed_data:
form.initial[ele] = ''
remember_changes(request, form, tic)
touch_ticket(request.user, tic.pk)
mail_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_MAIL_RCPT)
jabber_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_JABBER_RCPT)
if form.cleaned_data.get('file_addition', False):
return HttpResponseRedirect('/tickets/upload/%s/' % tic.pk)
else:
return HttpResponseRedirect('/tickets/view/%s/' % tic.pk)
else:
form = TicketsForm(exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id)
form.fields['state'].queryset = form.fields['state'].queryset.exclude(type=2)
return render(request, 'tickets/new.html', {'layout': 'horizontal', 'form': form})
def create(attributes={}, notify=True, **kwargs):
"""
array ticket.create(struct attributes={}, boolean notify=False)
create a ticket, returning the new ticket in the same form as getTicket(). Requires a valid 'action' in attributes to support workflow.
"""
from yats.forms import TicketsForm
excludes = ['resolution']
request = kwargs['request']
params = {}
for key, value in attributes.iteritems():
params[TracNameTofieldName(key)] = value
fakePOST = QueryDict(mutable=True)
fakePOST.update(params)
form = TicketsForm(fakePOST,
exclude_list=excludes,
is_stuff=request.user.is_staff,
user=request.user,
customer=request.organisation.id)
if form.is_valid():
tic = form.save()
if tic.keep_it_simple:
tic.keep_it_simple = False
tic.save(user=request.user)
assigned = form.cleaned_data.get('assigned')
if assigned:
touch_ticket(assigned, tic.pk)
for ele in form.changed_data:
form.initial[ele] = ''
remember_changes(request, form, tic)
touch_ticket(request.user, tic.pk)
if notify:
mail_ticket(request,
tic.pk,
form,
rcpt=settings.TICKET_NEW_MAIL_RCPT)
jabber_ticket(request,
tic.pk,
form,
rcpt=settings.TICKET_NEW_JABBER_RCPT)
return get(tic.id, **kwargs)
else:
raise Exception('missing attributes')
def create(attributes={}, notify=True, **kwargs):
"""
array ticket.create(struct attributes={}, boolean notify=False)
create a ticket, returning the new ticket in the same form as getTicket(). Requires a valid 'action' in attributes to support workflow.
"""
from yats.forms import TicketsForm
excludes = ['resolution']
request = kwargs['request']
params = {}
for key, value in attributes.iteritems():
params[TracNameTofieldName(key)] = value
fakePOST = QueryDict(mutable=True)
fakePOST.update(params)
form = TicketsForm(fakePOST, exclude_list=excludes, is_stuff=request.user.is_staff, user=request.user, customer=request.organisation.id)
if form.is_valid():
tic = form.save()
if tic.keep_it_simple:
tic.keep_it_simple = False
tic.save(user=request.user)
assigned = form.cleaned_data.get('assigned')
if assigned:
touch_ticket(assigned, tic.pk)
for ele in form.changed_data:
form.initial[ele] = ''
remember_changes(request, form, tic)
touch_ticket(request.user, tic.pk)
if notify:
mail_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_MAIL_RCPT)
jabber_ticket(request, tic.pk, form, rcpt=settings.TICKET_NEW_JABBER_RCPT)
return get(tic.id, **kwargs)
else:
raise Exception('missing attributes')