class TestOTRSAPI(TestCase):
def setUp(self):
self.c = GenericTicketConnector(OTRS_SERVER, OTRS_WEBSERVICE)
self.c.register_credentials(OTRS_LOGIN, OTRS_PASSWORD)
def test_session_create(self):
sessid = self.c.session_create(user_login = OTRS_LOGIN,
password = OTRS_PASSWORD)
self.assertEqual(len(sessid), 32)
def test_ticket_get(self):
t = self.c.ticket_get(32)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.StateType, 'closed')
def test_ticket_get_with_articles(self):
t = self.c.ticket_get(32, get_articles=True)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.StateType, 'closed')
articles = t.articles()
self.assertIsInstance(articles, (list, tuple))
self.assertIsInstance(articles[0], Article)
self.assertEqual(articles[0].SenderType, 'customer')
def test_ticket_search(self):
t_list = self.c.ticket_search(CustomerID=9)
self.assertIsInstance(t_list, list)
self.assertIn(32, t_list)
def test_ticket_create(self):
t = Ticket(State='new', Priority='3 normal', Queue='Support',
Title='Problem test', CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest', Body='bla', Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
self.assertIsInstance(t_id, int)
self.assertIsInstance(t_number, int)
self.assertTrue(len(str(t_number)) >= 12)
def test_ticket_update_attrs_by_id(self):
t = Ticket(State='new', Priority='3 normal', Queue='Support',
Title='Problem test', CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest', Body='bla', Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
t = Ticket(Title='Foubar')
upd_tid, upd_tnumber = self.c.ticket_update(ticket_id=t_id, ticket=t)
self.assertIsInstance(upd_tid, int)
self.assertIsInstance(upd_tnumber, int)
self.assertTrue(len(str(upd_tnumber)) >= 12)
self.assertEqual(upd_tid, t_id)
self.assertEqual(upd_tnumber, t_number)
upd_t = self.c.ticket_get(t_id)
self.assertEqual(upd_t.Title, 'Foubar')
self.assertEqual(upd_t.Queue, 'Support')
def test_ticket_update_attrs_by_number(self):
t = Ticket(State='new', Priority='3 normal', Queue='Support',
Title='Problem test', CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest', Body='bla', Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
t = Ticket(Title='Foubar')
upd_tid, upd_tnumber = self.c.ticket_update(ticket_number=t_number,
ticket=t)
self.assertIsInstance(upd_tid, int)
self.assertIsInstance(upd_tnumber, int)
self.assertTrue(len(str(upd_tnumber)) >= 12)
self.assertEqual(upd_tid, t_id)
self.assertEqual(upd_tnumber, t_number)
upd_t = self.c.ticket_get(t_id)
self.assertEqual(upd_t.Title, 'Foubar')
self.assertEqual(upd_t.Queue, 'Support')
def test_ticket_update_new_article(self):
t = Ticket(State='new', Priority='3 normal', Queue='Support',
Title='Problem test', CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest', Body='bla', Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
a2 = Article(Subject='UnitTest2', Body='bla', Charset='UTF8',
MimeType='text/plain')
a3 = Article(Subject='UnitTest3', Body='bla', Charset='UTF8',
MimeType='text/plain')
self.c.ticket_update(t_id, article=a2)
self.c.ticket_update(t_id, article=a3)
t_upd = self.c.ticket_get(t_id, get_articles=True)
arts_upd = t_upd.articles()
self.assertIsInstance(arts_upd, list)
self.assertEqual(len(arts_upd), 4)
self.assertEqual(arts_upd[0].Subject, 'UnitTest')
# article 1 is an auto response
self.assertEqual(arts_upd[2].Subject, 'UnitTest2')
self.assertEqual(arts_upd[3].Subject, 'UnitTest3')
class TestOTRSAPI(TestCase):
def setUp(self):
self.c = GenericTicketConnector(OTRS_SERVER, OTRS_WEBSERVICE)
self.c.register_credentials(OTRS_LOGIN, OTRS_PASSWORD)
def test_session_create(self):
sessid = self.c.session_create(user_login=OTRS_LOGIN,
password=OTRS_PASSWORD)
self.assertEqual(len(sessid), 32)
def test_ticket_get(self):
t = self.c.ticket_get(32)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.StateType, 'closed')
def test_ticket_get_with_articles(self):
t = self.c.ticket_get(32, get_articles=True)
self.assertEqual(t.TicketID, 32)
self.assertEqual(t.StateType, 'closed')
articles = t.articles()
self.assertIsInstance(articles, (list, tuple))
self.assertIsInstance(articles[0], Article)
self.assertEqual(articles[0].SenderType, 'customer')
def test_ticket_search(self):
t_list = self.c.ticket_search(CustomerID=9)
self.assertIsInstance(t_list, list)
self.assertIn(32, t_list)
def test_ticket_create(self):
t = Ticket(State='new',
Priority='3 normal',
Queue='Support',
Title='Problem test',
CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
self.assertIsInstance(t_id, int)
self.assertIsInstance(t_number, int)
self.assertTrue(len(str(t_number)) >= 12)
def test_ticket_update_attrs_by_id(self):
t = Ticket(State='new',
Priority='3 normal',
Queue='Support',
Title='Problem test',
CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
t = Ticket(Title='Foubar')
upd_tid, upd_tnumber = self.c.ticket_update(ticket_id=t_id,
ticket=t)
self.assertIsInstance(upd_tid, int)
self.assertIsInstance(upd_tnumber, int)
self.assertTrue(len(str(upd_tnumber)) >= 12)
self.assertEqual(upd_tid, t_id)
self.assertEqual(upd_tnumber, t_number)
upd_t = self.c.ticket_get(t_id)
self.assertEqual(upd_t.Title, 'Foubar')
self.assertEqual(upd_t.Queue, 'Support')
def test_ticket_update_attrs_by_number(self):
t = Ticket(State='new',
Priority='3 normal',
Queue='Support',
Title='Problem test',
CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
t = Ticket(Title='Foubar')
upd_tid, upd_tnumber = self.c.ticket_update(ticket_number=t_number,
ticket=t)
self.assertIsInstance(upd_tid, int)
self.assertIsInstance(upd_tnumber, int)
self.assertTrue(len(str(upd_tnumber)) >= 12)
self.assertEqual(upd_tid, t_id)
self.assertEqual(upd_tnumber, t_number)
upd_t = self.c.ticket_get(t_id)
self.assertEqual(upd_t.Title, 'Foubar')
self.assertEqual(upd_t.Queue, 'Support')
def test_ticket_update_new_article(self):
t = Ticket(State='new',
Priority='3 normal',
Queue='Support',
Title='Problem test',
CustomerUser='******',
Type='Divers')
a = Article(Subject='UnitTest',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
t_id, t_number = self.c.ticket_create(t, a)
a2 = Article(Subject='UnitTest2',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
a3 = Article(Subject='UnitTest3',
Body='bla',
Charset='UTF8',
MimeType='text/plain')
self.c.ticket_update(t_id, article=a2)
self.c.ticket_update(t_id, article=a3)
t_upd = self.c.ticket_get(t_id, get_articles=True)
arts_upd = t_upd.articles()
self.assertIsInstance(arts_upd, list)
self.assertEqual(len(arts_upd), 4)
self.assertEqual(arts_upd[0].Subject, 'UnitTest')
# article 1 is an auto response
self.assertEqual(arts_upd[2].Subject, 'UnitTest2')
self.assertEqual(arts_upd[3].Subject, 'UnitTest3')
