def send(account_id, __, ___):
"""
This function processes the content of the user confirmation message
:param account_id: user account.
"""
status, __, type, message = get_user_status(account_id)
if status != "done" or message is None:
# todo add error prompt
raise HTTPError(500, "user status error. status error")
content = make_text(
"Your question has been sent to the person in charge. \n\n"
"The staff will answer your question as soon as possible.")
content1 = make_text("If you have any additional questions, "
"please select the task from below. "
"If you want to go back to the initial stage, "
"select [Go to Initial Menu] from the menu below.")
content1["quickReply"] = create_quick_replay()
title = "{type} inquiry details".format(type=type)
prompt_message = yield create_articles(title, message, account_id)
if prompt_message is not None:
yield push_messages(account_id, [prompt_message])
return
clean_user_status(account_id)
yield push_messages(account_id, [content, content1])
def start_content(account_id):
yield register_rich_menun(account_id)
content1 = make_text("Hello. I’m FAQ Bot. "
"I’m here to answer your office-related questions.")
content2 = make_text("Please select an item from the menu below.")
return [content1, content2]
def to_first(account_id, __, ___):
process_flag = False
if process_flag:
content = make_text("Cannot be selected since you are currently "
"in Initial Menu. \n\n"
"Select it if you want to find FAQ or go back to "
"Initial Menu while the person in charge is "
"checking your question.")
else:
content = make_text("Moved to FAQ Initial Menu.")
yield push_message(account_id, content)
def echo_display(message):
"""
Generate messages that require user confirmation.
reference
- `Common Message Property <https://developers.worksmobile.com/jp/document/100500807?lang=en>`_
Check also: faq_bot/model/data.py
:param message: User input message.
:return: Message to prompt users.
"""
text = "Do you want to send the following as your question? \n\n" \
"===\n{message}\n===".format(message=message)
content = make_text(text)
action0 = make_postback_action("send", label="Send", display_text="Send")
item0 = make_quick_reply_item(action0)
action1 = make_postback_action("modify",
label="Modify",
display_text="Modify")
item1 = make_quick_reply_item(action1)
action2 = make_postback_action("cancel",
label="Cancel",
display_text="Cancel")
item2 = make_quick_reply_item(action2)
quick_reply = make_quick_reply([item0, item1, item2])
content["quickReply"] = quick_reply
return content
def query(account_id, __, ___):
# todo
# 此处查询用户的咨询状态，如果用户在
content1 = make_text("Please select an work-related item "
"that you would like to know.")
content2 = image_introduce()
yield push_messages(account_id, [content1, content2])
def enquire_message(account_id, callback, __):
"""
This function prompts the user for a message.
:param account_id: user account id.
:param callback: Callback corresponding to business type.
"""
content1 = make_text("You have selected {type}. "
"Please tell me your question.".format(
type=TYPES[callback]))
content2 = make_text("Only one message can be delivered. "
"Please write your question at one go.")
yield asyncio.sleep(0.5)
set_replace_user_info(account_id, 'wait_in', 'doing', TYPES[callback])
yield push_messages(account_id, [content1, content2])
def enquire(account_id, __, ___):
"""
This function handles the user's selection of ask a person
:param account_id: user account id.
"""
content = make_text("Select a task related to your question.")
content["quickReply"] = create_quick_replay()
yield push_message(account_id, content)
def transfer_message(account_id, callback, __):
"""
This function prompts the user to go to ask someone.
:param account_id: user account id.
:param callback: Business type.
"""
content1 = make_text(
"Your question will be directly delivered to "
"the person in charge of {type} "
"to answer your question directly.".format(type=TYPES[callback]))
content2 = make_text("Please tell me your question.\n"
"Only one message can be delivered. "
"Please write your question at one go.")
yield asyncio.sleep(0.5)
set_replace_user_info(account_id, 'wait_in', 'doing', TYPES[callback])
yield push_messages(account_id, [content1, content2])
def query_leave(account_id, __, ___):
"""
This function deals with the problems related to leave query.
:param account_id: user account id.
"""
text = make_text("Here are FAQs about HR and leave.")
replay = create_quick_replay_item("transfer_leave",
"Ask a charge")
labels = ["more", "more", "more", "more"]
"""
replay = create_quick_replay_item("transfer_leave",
"Ask a person in charge")
labels = ["See more", "See more", "See more", "See more"]
titles = [
"I would like to know the types of leave.",
"I would like to know how many days of leave I have.",
"I would like to request a leave.",
"I would like to cancel my leave request."
]
"""
titles = [
"I would of leave.",
"I would leave I have.",
"I would a leave.",
"I would leave request."
]
"""
texts = [
"Leave including annual leave, paid leave, etc. "
"is granted according to the Labor Standards Act.",
"You can check the remaining days of your leave via "
"the in-house browser.",
"You can request a leave via the in-house browser.",
"You can cancel your leave request via the in-house browser."
]
"""
texts = [
"Leave including to the Labor Standards Act.",
"You can check the remain browser.",
"You can request a leave via the in-house browser.",
"You can cancel your leave in-house browser."
]
carousel = create_carousel(labels, POST_BACK_URLS["leave"],
texts, CAROUSEL["leave"], titles)
carousel["quickReply"] = replay
yield push_messages(account_id, [text, carousel])
def query_welfare(account_id, __, ___):
"""
This function deals with user query welfare related problems.
:param account_id: user account id.
"""
text = make_text("Here are FAQs about welfare and work support.")
replay = create_quick_replay_item("transfer_welfare", "Ask a charge")
labels = ["more", "more", "more", "more"]
"""
labels = ["See more", "See more", "See more", "See more"]
replay = create_quick_replay_item("transfer_welfare",
"Ask a person in charge")
titles = [
"I would like to know the types of in-house welfare.",
"What kinds of in-house clubs are there?",
"Can I use a company car?",
"How can I receive office supplies?"
]
"""
titles = [
"I would welfare.", "What clubs are there?", "Can I company car?",
"How can office supplies?"
]
"""
texts = [
"In-house welfare includes the four main insurances, "
"medical checkup, in-house clubs, etc.",
"The company is supporting a variety of club activities "
"such as sports, self-development, etc.",
"Contact the Work Support Team to request a company car.",
"Visit the Work Support Team to receive office supplies."
]
"""
texts = [
"In-house welfare in-house clubs, etc.",
"The company is self-development, etc.",
"Contact the to request a company car.",
"Visit the to receive office supplies."
]
carousel = create_carousel(labels, POST_BACK_URLS["welfare"], texts,
CAROUSEL["welfare"], titles)
carousel["quickReply"] = replay
yield push_messages(account_id, [text, carousel])
def cancel(account_id, __, ___):
"""
This function handles user cancellation inquiry.
:param account_id: user account id.
"""
status, _, __, ___ = get_user_status(account_id)
if status != "done":
# todo add error prompt
raise HTTPError(500, "user status error. status error")
content = make_text("You have canceled your question. "
"Please re-select the task from the menu below.")
clean_user_status(account_id)
yield push_message(account_id, content)
def storage_lack():
return make_text("Failed to complete posting. \n\n"
"Ask the in-house manager if the public capacity is "
"not enough or if the capacity available for "
"domain use has been exceeded.")
def create_articles_failed():
return make_text("Failed to complete posting. \n\n"
"Ask the FAQ Bot manager to check if the bulletin board "
"number does not exist or if other "
"items are set up incorrectly.")
def create_board_failed():
return make_text("Failed to create bulletin board. \n\n"
"Ask the FAQ Bot manager to check if the bulletin board "
"creation item has been set incorrectly or "
"if the bulletin board title or description "
"has exceeded the character limit.")
def invalid_message():
return make_text("I’m sorry. I couldn't understand the words. \n\n"
"Please select the function you want "
"from Bot Menu at the bottom of the chat window.")