def post(self, request, *args, **kwargs): """ 重新执行工单脚本(用于脚本执行出错的情况) :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'post参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') # username = request_data_dict.get('username', '') username = request.META.get('HTTP_USERNAME') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') if not username: api_response(-1, 'need arg username', '') result, msg = TicketBaseService.retry_ticket_script(ticket_id, username) if result: code, msg, data = 0, 'Ticket script retry start successful', '' else: code, msg, data = -1, msg, '' return api_response(code, msg, data)
def get(self, request, *args, **kwargs): """ 获取工单详情,根据用户返回不同的内容(是否有工单表单的编辑权限) :param request: :param args: :param kwargs: :return: """ request_data = request.GET ticket_id = kwargs.get('ticket_id') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') # username = request_data.get('username', '') username = request.META.get('HTTP_USERNAME') if not username: return api_response(-1, '参数不全,请提供username', '') result, msg = TicketBaseService.get_ticket_detail(ticket_id, username) if result: code, data = 0, dict(value=result) else: code, data = -1, {} return api_response(code, msg, data)
def post(self, request, *args, **kwargs): """ 加签处理完成,加签完成操作后工单处理人回回到之前加签发起人 :param request: :param args: :param kwargs: :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'post参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') # username = request_data_dict.get('username', '') username = request.META.get('HTTP_USERNAME') suggestion = request_data_dict.get('suggestion', '') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') result, msg = TicketBaseService.add_node_ticket_end(ticket_id, username, suggestion) if result: code, msg, data = 0, msg, result else: code, msg, data = -1, msg, '' return api_response(code, msg, data)
def patch(self, request, *args, **kwargs): """ 修改工单字段 :param request: :param args: :param kwargs: :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'post参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') # username = request_data_dict.get('username', '') username = request.META.get('HTTP_USERNAME') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') result, msg = TicketBaseService.update_ticket_field_value(ticket_id, request_data_dict) if result: code, msg, data = 0, msg, result else: code, msg, data = -1, msg, '' return api_response(code, msg, data)
def post(self, request, *args, **kwargs): """ 转交操作会直接修改工单处理人,且工单状态不变,所以在使用的时候可以在前端做些提醒 避免用户把工单直接转交给下个人,从而干扰了工单的正常流转( 如用户提交了一个请假单,部门TL审批状态下,tl本来应该点击"同意",工单会自动流转到财务人员审批状态。 应该避免tl直接将工单转交给了某个财务)。这个地方后续会考虑怎么优化下,目前先在前端做提醒 :param request: :param args: :param kwargs: :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'post参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') # username = request_data_dict.get('username', '') username = request.META.get('HTTP_USERNAME') target_username = request_data_dict.get('target_username', '') suggestion = request_data_dict.get('suggestion', '') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') result, msg = TicketBaseService.deliver_ticket(ticket_id, username, target_username, suggestion) if result: code, msg, data = 0, msg, result else: code, msg, data = -1, msg, '' return api_response(code, msg, data)
def post(self, request, *args, **kwargs): """ 接单,当工单当前处理人实际为多个人时(角色、部门、多人都有可能, 注意角色和部门有可能实际只有一人) :param request: :param args: :param kwargs: :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'post参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') # username = request_data_dict.get('username', '') username = request.META.get('HTTP_USERNAME') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') result, msg = TicketBaseService.accept_ticket(ticket_id, username) if result: code, msg, data = 0, msg, result else: code, msg, data = -1, msg, '' return api_response(code, msg, data)
def put(self, request, *args, **kwargs): """ 修改工单状态 :param request: :param args: :param kwargs: :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'patch参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') # username = request_data_dict.get('username', '') # 可用于权限控制 username = request.META.get('HTTP_USERNAME') state_id = request_data_dict.get('state_id') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') if not state_id: code = -1 msg = '请提供新的状态id' data = '' else: result, msg = TicketBaseService.update_ticket_state(ticket_id, state_id, username) if result: code, msg, data = 0, msg, '' else: code, msg, data = -1, msg, '' return api_response(code, msg, data)
def patch(self, request, *args, **kwargs): """ 处理工单 :param request: :param args: :param kwargs: :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'patch参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') request_data_dict.update(dict(username=request.META.get('HTTP_USERNAME'))) app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') result, msg = TicketBaseService.handle_ticket(ticket_id, request_data_dict) if result or result is not False: code, data = 0, dict(value=result) else: code, data = -1, {} return api_response(code, msg, data)
def get(self, request, *args, **kwargs): request_data = request.GET ticket_id = kwargs.get('ticket_id') # username = request_data.get('username', '') # 可用于权限控制 username = request.META.get('HTTP_USERNAME') per_page = int(request_data.get('per_page', 10)) page = int(request_data.get('page', 1)) from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check( app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') if not username: return api_response(-1, '参数不全,请提供username', '') result, msg = TicketBaseService.get_ticket_flow_log( ticket_id, username, per_page, page) if result is not False: data = dict(value=result, per_page=msg['per_page'], page=msg['page'], total=msg['total']) code, msg, = 0, '' else: code, data = -1, '' return api_response(code, msg, data)
def get(self, request, *args, **kwargs): request_data = request.GET ticket_id = kwargs.get('ticket_id') username = request_data.get('username', '') from service.account.account_base_service import AccountBaseService app_name = request.META.get('HTTP_APPNAME') app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, '') if not username: return api_response(-1, '参数不全,请提供username', '') result, msg = TicketBaseService.get_ticket_transition(ticket_id, username) if result or result is not False: code, data = 0, dict(value=result) else: code, data = -1, {} return api_response(code, msg, data)