def post(self, request, *args, **kwargs):
"""
重新执行工单脚本(用于脚本执行出错的情况)
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'post参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
# username = request_data_dict.get('username', '')
username = request.META.get('HTTP_USERNAME')
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
if not username:
api_response(-1, 'need arg username', '')
result, msg = TicketBaseService.retry_ticket_script(ticket_id, username)
if result:
code, msg, data = 0, 'Ticket script retry start successful', ''
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def get(self, request, *args, **kwargs):
"""
获取工单详情，根据用户返回不同的内容(是否有工单表单的编辑权限)
:param request:
:param args:
:param kwargs:
:return:
"""
request_data = request.GET
ticket_id = kwargs.get('ticket_id')
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
# username = request_data.get('username', '')
username = request.META.get('HTTP_USERNAME')
if not username:
return api_response(-1, '参数不全，请提供username', '')
result, msg = TicketBaseService.get_ticket_detail(ticket_id, username)
if result:
code, data = 0, dict(value=result)
else:
code, data = -1, {}
return api_response(code, msg, data)
def post(self, request, *args, **kwargs):
"""
加签处理完成,加签完成操作后工单处理人回回到之前加签发起人
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'post参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
# username = request_data_dict.get('username', '')
username = request.META.get('HTTP_USERNAME')
suggestion = request_data_dict.get('suggestion', '')
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
result, msg = TicketBaseService.add_node_ticket_end(ticket_id, username, suggestion)
if result:
code, msg, data = 0, msg, result
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def patch(self, request, *args, **kwargs):
"""
修改工单字段
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'post参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
# username = request_data_dict.get('username', '')
username = request.META.get('HTTP_USERNAME')
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
result, msg = TicketBaseService.update_ticket_field_value(ticket_id, request_data_dict)
if result:
code, msg, data = 0, msg, result
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def post(self, request, *args, **kwargs):
"""
转交操作会直接修改工单处理人，且工单状态不变，所以在使用的时候可以在前端做些提醒 避免用户把工单直接转交给下个人，从而干扰了工单的正常流转(
如用户提交了一个请假单，部门TL审批状态下，tl本来应该点击"同意"，工单会自动流转到财务人员审批状态。 应该避免tl直接将工单转交给了某个财务)。这个地方后续会考虑怎么优化下，目前先在前端做提醒
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'post参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
# username = request_data_dict.get('username', '')
username = request.META.get('HTTP_USERNAME')
target_username = request_data_dict.get('target_username', '')
suggestion = request_data_dict.get('suggestion', '')
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
result, msg = TicketBaseService.deliver_ticket(ticket_id, username, target_username, suggestion)
if result:
code, msg, data = 0, msg, result
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def post(self, request, *args, **kwargs):
"""
接单,当工单当前处理人实际为多个人时(角色、部门、多人都有可能， 注意角色和部门有可能实际只有一人)
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'post参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
# username = request_data_dict.get('username', '')
username = request.META.get('HTTP_USERNAME')
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
result, msg = TicketBaseService.accept_ticket(ticket_id, username)
if result:
code, msg, data = 0, msg, result
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def put(self, request, *args, **kwargs):
"""
修改工单状态
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'patch参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
# username = request_data_dict.get('username', '') # 可用于权限控制
username = request.META.get('HTTP_USERNAME')
state_id = request_data_dict.get('state_id')
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
if not state_id:
code = -1
msg = '请提供新的状态id'
data = ''
else:
result, msg = TicketBaseService.update_ticket_state(ticket_id, state_id, username)
if result:
code, msg, data = 0, msg, ''
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def patch(self, request, *args, **kwargs):
"""
处理工单
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'patch参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
request_data_dict.update(dict(username=request.META.get('HTTP_USERNAME')))
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
result, msg = TicketBaseService.handle_ticket(ticket_id, request_data_dict)
if result or result is not False:
code, data = 0, dict(value=result)
else:
code, data = -1, {}
return api_response(code, msg, data)
def get(self, request, *args, **kwargs):
request_data = request.GET
ticket_id = kwargs.get('ticket_id')
# username = request_data.get('username', '') # 可用于权限控制
username = request.META.get('HTTP_USERNAME')
per_page = int(request_data.get('per_page', 10))
page = int(request_data.get('page', 1))
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(
app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
if not username:
return api_response(-1, '参数不全，请提供username', '')
result, msg = TicketBaseService.get_ticket_flow_log(
ticket_id, username, per_page, page)
if result is not False:
data = dict(value=result,
per_page=msg['per_page'],
page=msg['page'],
total=msg['total'])
code, msg, = 0, ''
else:
code, data = -1, ''
return api_response(code, msg, data)
def get(self, request, *args, **kwargs):
request_data = request.GET
ticket_id = kwargs.get('ticket_id')
username = request_data.get('username', '')
from service.account.account_base_service import AccountBaseService
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = AccountBaseService.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
if not username:
return api_response(-1, '参数不全，请提供username', '')
result, msg = TicketBaseService.get_ticket_transition(ticket_id, username)
if result or result is not False:
code, data = 0, dict(value=result)
else:
code, data = -1, {}
return api_response(code, msg, data)