def generate_ticket(id):
"""
generate a ticket object form a API results
by calling Object factory.
Args:
id: Integer, ID of the selected ticket.
Returns:
ticket: Ticket object, which contains ticket data
if error:
returns a default ticket with Error message assigned.
"""
# get query generated by zendesk_api.py methods
url = ApiQuery().get_selected_ticket(id)
query = ApiQuery().get_full_query(url)
response = ApiCall().get_result(query)
if response.is_success:
result_data = response.result
ticket_data = result_data['ticket']
factory = ObjectFactory()
ticket = factory.create_ticket_object(ticket_data)
else:
ticket = Ticket()
ticket.error_message = response.error_message
return ticket
def generate_ticket_list():
"""
generate a ticket list form a API results
by calling Object factory.
Returns:
tickets: list of Ticket objects, which contains ticket data
if error:
returns a default ticket with Error message assigned.
"""
# get query generated by zendesk_api.py methods
url = ApiQuery().get_all()
query = ApiQuery().get_full_query(url)
response = ApiCall().get_result(query)
tickets = []
# loop while result do not have more pages
# happens when json result have more than 100 tickets
while True:
if response.is_success:
result_data = response.result
ticket_data = result_data['tickets']
for current_ticket in ticket_data:
factory = ObjectFactory()
ticket = factory.create_ticket_object(current_ticket)
tickets.append(ticket)
if result_data['next_page']:
query = result_data['next_page']
response = ApiCall().get_result(query)
else:
break
else:
tickets.clear()
ticket = Ticket()
ticket.error_message = response.error_message
tickets.append(ticket)
break
return tickets
