def create_ticket(self):
try:
messages = self.params['messages']
except Exception as e:
return {"error": "Invalid payload received: {0}".format(e)}
if not messages or len(messages) < 0:
return {'error': 'messages is not iterable'}
for message in messages:
try:
message_data = message['data']
incident_id = Ticket.get_incident_number(message_data)
if incident_id in self.incident_ids:
continue
self.incident_ids.append(incident_id)
if PagerDuty.is_triggered_alert(
message_data) and not Ticket.exists(
message_data, self.env_vars):
ticket = Ticket(message_data, self.env_vars)
ticket.create()
# TODO update_pager_duty_with_ticket_info()
except Exception as e:
logging.info('{0}'.format(e))
return {"error": "Ticket could not be created: {0}".format(e)}
return True
def create_ticket(self):
try:
messages = self.params['messages']
except Exception as e:
return {"error": "Invalid payload received: {0}".format(e)}
if not messages or len(messages) < 0:
return {'error': 'messages is not iterable'}
for message in messages:
try:
message_data = message['data']
incident_id = Ticket.get_incident_number(message_data)
if incident_id in self.incident_ids:
continue
self.incident_ids.append(incident_id)
if PagerDuty.is_triggered_alert(message_data) and not Ticket.exists(message_data, self.env_vars):
ticket = Ticket(message_data, self.env_vars)
ticket.create()
# TODO update_pager_duty_with_ticket_info()
except Exception as e:
logging.info('{0}'.format(e))
return {"error": "Ticket could not be created: {0}".format(e)}
return True
