def _ticket_action(self, action):
fields = {
'Action': action,
}
content = forms.generate(fields)
page = self.rt._do('ticket/%s/take' % self.id, content=content)
return page
def edit(self, **fields):
"""Edit an existing ticket
>>> t = rt.ticket.get(123)
>>> t.edit(subject='new subject')
"""
fields['id'] = self.id
content = forms.generate(fields)
page = self.rt._do('ticket/edit', content=content)
return page
def edit(self, **fields):
"""Edit an existing user
>>> t = rt.user.get('rbackman')
>>> t.edit(email='*****@*****.**')
"""
fields['id'] = self.id
content = forms.generate(fields)
page = self.rt._do('user/%s/edit' % self.id, content=content)
return page
def _comment(self, action, message, cc=None, bcc=None):
fields = {
'Action': action,
'Ticket': self.id,
'Cc' : cc,
'Bcc' : bcc,
'Text' : message,
}
content = forms.generate(fields)
page = self.rt._do('ticket/%s/comment' % self.id, content=content)
return page
